While my initial interaction (via phone) with Merchants was difficult, overall I am very…read moreappreciative of the specific driver that helped us. The gentleman that answered the phone when I called was abrasive and rude. I was concerns that would be the entire experience. Thankfully COLBY changed all that. He was patient and understanding. He made a very stressful situation less so through humor and kindness. He was calm and focused on my family's safety. I am so grateful for him and would definitely use Merchants again if I can guarantee I get COLBY as my driver.

I was rear-ended on the way to work, and the police onsite dispatched a tow truck driver to clear…read moremy vehicle off the road. Merchants Wrecker Service, specifically Cody, showed up onsite. I asked him if he could use a flat bed tow truck or elevate my car because there was a portion of my backend hitting my back right tire (the reason I didn't drive my vehicle off site myself). He immediately started yelling "your vehicle is in the middle of the street!!....and talking to me like I didn't have the right to add any input. I immediately let him know it was my vehicle and I could ask any questions/ make requests i wanted. In short, don't rely on Merchants Wrecker Service unless you want to be berated after an accident, which is stressful enough on its own. I would not want anyone to encounter this type of treatment, especially a young or elder driver. I was concerned that my car would be handled recklessly and retaliated against after I experienced the extreme unprofessionalism.

Arrived exactly when they said. Price was good and driver Efrain was very professional. Driver was…read morevery skilled with how he had to back up to get my truck in Mechanics bay

Had my truck towed from Clear Lake to Alvin . Driver was very helpful and courteous. We had a…read morelittle confusion on the rate but we were both able to work it out. Very understanding folks and I'd use them again if the need arises.

File complaints here…read more.. https://ga.tdlr.texas.gov:1443/form/Complaint I did and 3 others have too. Everyone with bad experiences please use the link because it's the only way they will change. The owner will reply to my post showing us all how true these bad reviews are, just as he did the others. I called ahead to get accurate pricing on my brother's vehicle and specifically confirmed that the cost would not increase until midnight. I was also told to call when I was on the way. When I did, the representative's demeanor completely changed--he began talking over me, raising his voice, and refusing to answer basic questions. He claimed he had given my mom different pricing earlier, then refused to clarify and told me to "ask her," despite the fact that she was not with me. After I hung up and she called, his tone suddenly shifted again--calm and cooperative--and he provided the information without issue. When she arrived in person, his behavior changed again. He was rude, made unnecessary comments about my brother, and inappropriately discussed alleged charges and personal details that were not relevant and, to my knowledge, not even public record at that time! This felt unprofessional, invasive, and completely out of line. This experience was inconsistent, disrespectful, and deeply concerning. No customer should be spoken to this way or have their personal matters used against them. Serious improvements in professionalism and conduct are needed here.

Very rude customer service is awful. Don't take a job if you don't want to do it simple. Not cancel…read morewhile I wait on the side of the road with a toddler.

Was assigned this company through my insurance, waited for a tow at Walmart, never got a call to…read moreconfirm their arrival, I saw them speeding off from the parking lot when I came out to check and they cancelled the tow on their own. Tried calling a dozen times and never got an answer. Had to be assigned a new company through my insurance. Terrible service.

These guys are the best. Honest and fair price. The mechanic comes out and talks to you. Very…read moreprofessional and trustworthy. As long as I live in the area, this is where I'll take my vehicles.

Tired of shit mechanics trying to get money from you? WELP..........this place doesn't have that!…read more I've been coming to Deleon and Son for years. They ALWAYS provide excellent services along with HONEST work. I personally think they are very affordable compared to a lot of places near by (coming from someone who doesn't make a lot of money)They always take care of my vehicles everytime I bring them an issue and they don't make me feel dumb like most mechanics do! ALSO, its always in a REASONABLE turnaround. Did I already mention honest work? Because I can't express that enough. THANK YOU FOR ALWAYS BEING AWESOME !!!

I had saved this shop in my phone already after hearing all the great recommendations as a…read morejust-in-case contact. Approximately ten minutes after I called for a tow (and speaking with a doll of a woman who was very helpful), the tow truck showed up. I was prepared to wait at least half an hour which had been the norm in my past experiences. Also in my past experiences, getting the car hooked up was a lengthy process. Not with Marty's! Ismael had us moving on the road within 3 minutes of him arriving. Tow truck technology has come a long way since I've needed their help! Blew my mind. On top of the speedy assistance, Ismael was also an absolute pleasure to ride along and speak with. This place defined reassurance and efficient help. Save them in your phone for a future tow too and rest easy you'll be well taken care of should the time come!

Ray is the man! Very knowledgeable and professional…read more The axel broke on my boat trailer half way in and out of my storage unit... it was very stuck. I was not equipped to handle the removal on my own, so I called Marty's City Auto who said they could help. Getting the boat out of the storage facility and to a safe spot for repairs was not an easy project. Ray arrived in a timely manner, came up with a game plan and we executed on it to get the job done efficiently. Would absolutely work with him again!

I called S & N towing and they were very professional. He was going the opposite direction but came…read moreback around and made sure I was taken care of. He said he would be 20 minutes, and he got there on time. I was very stressed out from the situation, but once Said came he made all the stress go away. Great job, great service. Will definitely be using this company again.

Great service and not a very long wait time. Reasonably priced. I had a stall in the middle of a…read morebusy road and after having it pushed to a nearby spot tried calling several different towing places and could not reach ANY of the towing services in the area. I was connected to the dispatcher with S & N within a few minutes. The woman taking the call was very nice and the driver that picked up my car was very helpful/ careful with my vehicle. I would definitely use them again and recommend to anyone.

Mina, was absolutely great tonight…read more I was very upset with my daughter tonight from busting both her tires. He came out and helped us and calm me down and had me laughing towards the end. Mina, was very professional and helpful. Thank you

This was the best towing experience that I have had. The driver was prompt, kind and professional…read more Thank you so much.