I used Zack with Royal Towing and received a square receipt. It doesn't list my name or address and address to tow my vehicle. I was very pleased with his service, but now I can't reach him at 832-720-5844. Left message early this morning. Called a few minutes ago and the person who answered (very little English) said no Zack here, no towing service. I need a more detailed invoice to be reimbursed by my insurance. Anyone have a better way to contact Zack? Zack responded to the review and got right back to me and will send the information I need. read more

Great towing service! Helped me move my classic truck to its new home. He was on time and took great care.

My car tire got completely busted on the highway today and called their store. The owner told me they were busy but informed me of the Tow and Go Houston program, which came to tow my car for free. Not only that but he called back later to make sure I got the help I needed. Truly appreciate his help and honesty and got me the help I needed at the lowest cost. Thank you again. read more

Car was towed through my insurance on Saturday, while the shop was still open. Royal didn't want to tow it to shop, saying that normally on the weekend they just take the cars to their storage and then after they confirm payment (from Agero third party dispatch company) on Monday, they then take it rest of way. Because this then needed additional payment authorization, my car is now stuck in limbo. Car didn't make it there on Monday as promised and I missed another service appointment today. If you contract and pay Royal directly they may be alright- they seem to be conscientious about how they tow and protect the car, but if third party Agero is involved in any way in the road side assistance (on behalf of insurance for example) your car may disappear into a black hole. read more

As a shop owner it is important that my customers have the most painless experience possible in their time of need. I always refer them to Zach from Royal Auto Towing. He response very quickly and certainly does not waste any time. Most times he even makes multiple drop offs daily. Affordable service with a smile and eager attitude. Turning a usually stressful situation that much better. read more

Booked a job, and they did not show up. tried calling many times it routed to voice mail.

Zach was awesome to work with and so fast! He has such a friendly demeanor and was eager to help out those around him. When I realized that I accidentally the keys to the car being towed at another location, he patiently waited while I went to get them. And didn't even charge me extra! I kept his card and Royal Auto is now my tow service of choice. read more

Zach made this potential stressful situation such an easy process! He was very communicative throughout the entire process and helped me bring my car to the tire shop. After learning I needed to take the vehicle to a mechanic shop instead, Zach was happy to come back and help me out again! He was so kind, easy to talk to, & very attentive. Also his prices are very reasonable! Definitely will be using his services again for any future towing needs. Thank you Zach! read more

The oil in my car was leaking. Needed to get to the dealership the next day early morning. Called Zach at like 7PM, responded immediately and set up an appointment the next morning. Very dependable, very professional, and very nice. Even tried to suggest other location that were cheaper to work on what I needed done! Thanks again Zach! read more

Great towing service Polite and professional Great price Fast communication Thank u read more

Zach was EXCELLENT! The best auto towing experience we had ever had. He was very respectful and the most knowledgeable driver we know. He was extremely careful with our vehicle & asked permission prior to doing something that could damage the vehicle. He was very quick to respond to our call & uses modern technology to find us. Prices are more than fair. TOTALLY WOULD RECOMMEND HIS TOWING COMPANY! read more

Zach was such as awesome driver, very professional, knowledgeable and came out to help me when others were hesitant...even on Father's Day! He truly is one to call on! I highly recommend his service!! read more

My husband and I were visiting Houston for a weekend get away. Long story short, we were unfamiliar with the roads and found ourselves stuck on top of a curb. Patrons of an establishment near by tried to help us but the car was truly stuck. My husband called Zach at Royal Auto Towing, who was familiar with our location and quickly arrived on the scene. He helped calm us down and put our minds at ease, worked very quickly and efficiently, and was sure to avoid any damage to our vehicle. He was able to resolve the situation for us with great expertise. Our weekend trip would've been ruined if it wasn't for Zach's hard work, kindness, and incredible sense of professionalism and understanding. Thank you, Zach! read more

I'm not a customer but I'm watching my neighbor use this amazing service. Three other tow companies said they couldn't help but these guys are out here defying the laws of physics to get this car out and into the truck. Will be saving their number for the future. read more

Awesome service! Very friendly and quick to reply and keep in touch with me through the entire process. Payment was easy and very affordable! Will use again!! read more

I called a few wreckers and they were all at least an hour before they could get to me in clear lake. He took 7 minutes to get to me and was so helpful! Highly recommend! read more

Royal Auto Towing is awesome! They recently helped me with Roadside Assistance flat tire. Zach was prompt, professional and delightful to work with it. He took the stress out of the flat tire situation. I was very, very please with the service that Royal Auto Towing provided. I will definitely use them again for any future services. Give them a call. Give them a chance. Thank you Zach. read more

Zaid was very friendly and just as professional. Provided assistance and all the information I needed in order to resolve issue. He was thorough in explaining what was wrong and how to prevent it from happening again. read more

I just experienced a blow out tire and Royal Auto Towing came to the rescue. Zach was so promt on time and very professional. I will always keep him in mind for anything in the future. read more

Great customer service.Made a stressful time more bearable. He was very professional and listened to what was needed and acted quickly. Thanks for the great service. read more

I was locked out of my car & searched yelp for help. Royal Auto responded quickly & came out within the hour. He was great! Very fast and professional and the price was reasonable. Would definitely recommend! read more

Zack was awesome. On time very friendly and quick to reply.