I just completed my rental and over all I am very satisfied - the car itself was very nice, the…read moresingle person working at the counter was friendly despite the long line of people waiting, and the return was quick and flawless. I was disappointed that the pickup took longer than anticipated, with only one person working the counter and many people waiting. Budget did reach out and apologize afterwards, but I would recommend planning for a wait if you are picking up a car during the off hours.

Hire more employees to assist with the long lines during memorial weekend. People have been…read morestanding in lines for over 2 hours

Rental return was to 2549 w broward Blvd . Homeless person…read morepassed out in front of door, no help from customer service on returning keys , management unsupportive - location on broward Blvd is Atlantic moving and is a very poor choice on drop off/ pick up. Area is not one to be alone in, or go to in the dark!! Customer service actually instructed us to hide keys in the vehicle , but to leave it unsecured- which by the way placed liability for any mishap on us!! Many other truck rental options to choose- will go elsewhere next time! One star rating is too much!! I would have given it a zero.

If I could give them 0 star I would they have me a truck with no A/C on top of that they charged me…read more700 and I ask them for a refund and they said there system is down okay cool the very next day they try to charge me again for another 767 ..... what are they doing scammers

Great experience here! I was nervous about coordinating my drive to NC on top of the drive itself…read more(16 ft truck with a car carrier trailer) and Charles was sent down to earth by the Penske gods themselves. Totally put me at ease and was super helpful. Ive used Uhaul in the past and I usually get this truck with a ripped interior patched up by duct tape made in the 80's. I received a 2018 Penske truck with 3k miles and drove like a dream. I'd highly recommend Penske and this location in the future

From the owner: Save Up To 20% When You Reserve Online Today!read more

Im amazed from the stuff working there I have a Tesla I went to fix a problem in Tesla they didn't…read moreknow to fix it I came here and there's a guy like MacGyver ​ ​ ​ with so much patience and a smile he found the problem and just fixed it in a short time Nathan thank you you're awesome ​ ​ ​ ​

I have rented many U-Hauls over the years and I will never use this location again. This is come…read moresecond time coming here, both times I have waited in line close to an hour and therefore started my reservation late. The line is always back to the front door and there are maybe two people working. I chose this location because it's closest to my house. But it truly is much faster just to drive to a Home Depot. On a positive note, the female employee that assisted me with my reservation was incredibly polite and professional.

Beware! Penske does not give refund for unused days. AND THEY decide how many days you will keep…read morethe truck, with no mention of the no refund policy. COMPARE rental companies before you decide!

We reserved a F150 with tow capability and that had 2 flat tires and no gas so we received a "…read moreborrowed" Dodge Ram with a bumper pull and it forced us to get a 2" ball at Uhaul. It had less than a 1/4 tank of gas. I returned it with almost 1/2 tank of gas. It had an old taco chip in drivers side door so was not clean. This had nothing to do with Anna who was exceptional. But we did not get what we asked for which is completely on Uhaul. I mean, come on! The Ford truck was turned in on the previous Saturday with 2 flat tires and no gas ? We won't be coming back to this Truck rental facility again, that is for dang sure! We rented from 10 thru 13 April 2023.

I've been a customer at this location for the last 8 months, and the entire staff here have been…read morenothing but professional, kind, and helpful. Maintenance on the rentals are also required and regularly taken care of.

You get exactly what you pay for here and the cars aren't all that great... I would recommend…read morelooking elsewhere.

Still have not received my deposit back. Getting ready to…read morefile a consumer complaint! Horrible experience if you your money and precious vacation do NOT USE THIS Company thru are a scam!!

I wish I had the experience that the prior reviewer had. I would not recommend this place in North…read moreLauderdale, Florida. I had reserved a trailer days in advance, only to find out it was not available at the time of pick up, or even on the same day for that matter. Nobody bothered to contact me to let me know in advance, so I could change my plans. Poor customer service. Not a reliable place. Will never return.

Needed a covered trailer. I usually rent from UHaul. Moving your belongings at the end of the month…read moreis some times slim pickings for a 6 by 12 covered trailer. Finally found U Pack N Move U Haul in North Lauderdale. The gentleman that answered the phone for the company was named Robert. I have never spoke with or dealt with a more professional, helpful and knowledgeable representative of this company than this gentleman. It was such a pleasure dealing with this man. He hooked me up in a few minutes and I was out of there! He made me feel like a valued customer ! Very happy with his service and trailer. I highly recommend this UHaul location and Robert! 5 Stars!

Excelente customer service , clean and safe storage unit , prices are very good and the best part…read moreis the fact that you get a human not a machine to help you set up your account and help you with anything you need .

I was looking for a new storage unit and was unsure of which size to choose, taking several days to…read moredecide during a time of comparison shopping with other storage companies, and the office rep Cody was very patient with me and bent over backwards trying to help me. The man deserves a raise!

-This place and people are AMAZING. -These reviews on here…read moreare from years ago. I am sure there is New management. New employees. New vehicles. Everything. !!!!!! -I have nothing bad to say. They went above and beyond. The manager MIKE is very nice and he's working right beside everyone. Sign of a good boss. Only thing the young guy that wrote up my contract was on the phone with his friend the whole time chatting it up but this younger generation needs some manners!! LARRY checked me out. Nice funny guy. KEVIN checked me in also super nice caring guy. Installs and Knows a lot about towing and installing hitches. The truck ran well no issues. COME HERE they have TONS of trucks they will have what u need. They even include several moving blankets for free in the truck. Most size trucks have loading ramps. Yayy

If you are utilizing this locations service for a moving truck, and require peace of mind, STAY…read moreAWAY! I made an online reservation for a 10' truck, an equipment dolly rental, qty 2 4-wheel furniture dolly rental, and mats. I double checked the reservation online before going in. All good. I get there. No good news. None of the equipment I reserved was in the truck. I had left. I went back. Worse news. None of the equipment I reserved was available. I'm moving TODAY and this is totally unacceptable. They offered to SELL me the equipment they had. I requested an accommodation for the items to be free since their lack of inventory is there issue. The General manager would not accommodate at all. His excuse: they cannot offer equipment free of charge because that is how they keep inventory. I told him, I mean, you aren't keeping track of inventory anyways. I told them to remove those costs and rented the equipment last minute at Home Depot. Luckily they had what I needed and actually provided great customer service. This place does not. The man receiving back the truck also gave me attitude because I parked the vehicle in a parking spot instead of 5 feet away from his intake line. My bad? I'll pull it out, turn it back on, and move it 5 feet. Cool man. I asked for an itemized receipt and they could barely get it together behind the desk to figure it out. I will be reaching out to corporate with my complaints