I just completed my rental and over all I am very satisfied - the car itself was very nice, the…read moresingle person working at the counter was friendly despite the long line of people waiting, and the return was quick and flawless. I was disappointed that the pickup took longer than anticipated, with only one person working the counter and many people waiting. Budget did reach out and apologize afterwards, but I would recommend planning for a wait if you are picking up a car during the off hours.

NO! Seriously! N0. I would never steer you wrong (see what I did there). Please go to another…read morecounter and deal with another company. This place has the worst, absolute worst customer service known to man. You go through lots of aggravation to get to a car, that car has maintenance issues, you get another car that the breaks work bad on. This place is the worst place. I'm telling you right now. Pay extra money and don't do this to yourself. The lady at the front desk was a very nasty miserable person. She should probably retire. The guy next to her was even nastier. The only thing this place can do to improve is get new people to work there and then get better cars. Oh and when you pay money to rent a midsize car, they will give you a smaller car but not adjust the price and lie to you in your face and tell you that the car they gave you is midsize. I don't care where I am and how much I have to pay. I will NEVER rent from Budget again.

We had a bad start this morning at UHaul. We made a reservation end of April. Scheduled our move…read moreaccordingly. We got the confirmation and we were asked to be at the location 10 am this morning. We did but all we got was "sorry no truck" they did not even had a clue when a truck would be at their location. They admit it was overbooked. The move is tomorrow and yet no truck. Ended up walking in Budget store.... Jackpot! Jessica, with that great smile, made our day! Thank you!!!

Rental return was to 2549 w broward Blvd . Homeless person…read morepassed out in front of door, no help from customer service on returning keys , management unsupportive - location on broward Blvd is Atlantic moving and is a very poor choice on drop off/ pick up. Area is not one to be alone in, or go to in the dark!! Customer service actually instructed us to hide keys in the vehicle , but to leave it unsecured- which by the way placed liability for any mishap on us!! Many other truck rental options to choose- will go elsewhere next time! One star rating is too much!! I would have given it a zero.

Great experience here! I was nervous about coordinating my drive to NC on top of the drive itself…read more(16 ft truck with a car carrier trailer) and Charles was sent down to earth by the Penske gods themselves. Totally put me at ease and was super helpful. Ive used Uhaul in the past and I usually get this truck with a ripped interior patched up by duct tape made in the 80's. I received a 2018 Penske truck with 3k miles and drove like a dream. I'd highly recommend Penske and this location in the future

From the owner: Save Up To 20% When You Reserve Online Today!read more

Im amazed from the stuff working there I have a Tesla I went to fix a problem in Tesla they didn't…read moreknow to fix it I came here and there's a guy like MacGyver ​ ​ ​ with so much patience and a smile he found the problem and just fixed it in a short time Nathan thank you you're awesome ​ ​ ​ ​

I have rented many U-Hauls over the years and I will never use this location again. This is come…read moresecond time coming here, both times I have waited in line close to an hour and therefore started my reservation late. The line is always back to the front door and there are maybe two people working. I chose this location because it's closest to my house. But it truly is much faster just to drive to a Home Depot. On a positive note, the female employee that assisted me with my reservation was incredibly polite and professional.

Beware! Penske does not give refund for unused days. AND THEY decide how many days you will keep…read morethe truck, with no mention of the no refund policy. COMPARE rental companies before you decide!

We reserved a F150 with tow capability and that had 2 flat tires and no gas so we received a "…read moreborrowed" Dodge Ram with a bumper pull and it forced us to get a 2" ball at Uhaul. It had less than a 1/4 tank of gas. I returned it with almost 1/2 tank of gas. It had an old taco chip in drivers side door so was not clean. This had nothing to do with Anna who was exceptional. But we did not get what we asked for which is completely on Uhaul. I mean, come on! The Ford truck was turned in on the previous Saturday with 2 flat tires and no gas ? We won't be coming back to this Truck rental facility again, that is for dang sure! We rented from 10 thru 13 April 2023.

I've been a customer at this location for the last 8 months, and the entire staff here have been…read morenothing but professional, kind, and helpful. Maintenance on the rentals are also required and regularly taken care of.

After a pretty rough ride getting from the airport (FLL) to the rental location, we entered the…read morebuilding and waited in line for a very long time - over 30 minutes with only two people ahead of us. After working through our rental agreement, we were directed to wait outside the building (no shade, no seating) for our vehicle to be brought up. We had rented a "Standard SUV (Toyota Highlander or similar)" and were given a Nissan Rogue. When we received the Rogue, I questioned if this was the right sized vehicle because it seemed smaller than what we had reserved. The lot worker confirmed that it was correct. We went on our way as we were tired from traveling and wanted to get on with our vacation. The next day, I got to thinking about this and went to the NextCar website. Turns out, the website lists a "Nissan Rogue (or similar)" as an Intermediate SUV rental and is less expensive than what we paid for. I called the number on the contract and they directed me to go back to the rental location to work through the issue. When I got to the rental location, the representative said that sites like Expedia and Travelocity often get the classifications wrong. When I said that I rented through them on their website (nextcar.com) she attempted to tell me that the Rogue was indeed a Standard SUV. When I challenged that information based on what their website listed as an example for an Intermediate SUV "Nissan Rogue (or similar)", she attempted to get me to accept that, if the Rogue was a "sport" model (simply a different trim line), then that would be a Standard SUV. I immediately told her that that was a bunch of BS and she told me that I needed to "calm down because I was using bad language". I then told her I needed to speak with a manager. She said she'll "see if he's available" to which I responded "he really needs to be available!" After a bunch of non-English conversation happened, a person claiming to be a manager came out to discuss the situation. He agreed that the Rogue was not what we should have and said we'd be upgraded to a Nissan Pathfinder at no additional charge. After another very long wait outside the building for a lot attendant to bring our car out, we were on our way. For general information, this rental location in Ft Lauderdale is in an industrial area near the airport that is very congested and is across from a juvenile detention center. It doesn't look at all like you're at a car rental agency. The lot is fenced off and the cars look like they're arranged in the lot like blocks in the Tetris game. It takes a good amount of effort to get to the rental location - a county bus at the airport to another bus stop where NextCar's bus picks you up and takes to you to the rental location. NextCar's bus has seen better days - it rattles a lot, has loose and squeaky belts, and could use some suspension work. While I ended up saving some money on the rental, the savings weren't worth the hassle. I'll be going with a better known name in the future!

Sometimes you just tell yourself, it's probably the worst day of your life in traveling and it…read moreappears to happen on almost every single one who rented /attempted to rent a car with this company. With almost 1.1 star review out of 250 as of today, why is this business still around? I don't need to share my story because there are hundreds already shared. In a nutshell, I reserved the car and left with Uber to my hotel. You can think of any negative words regarding business practice. This place has them all......dishonest, overcharge, rude, disrespectful, long wait, inconvenient, inflated rate....1000 words deleted. I hope you see my review before you click "submit to reserve". Good luck otherwise. And yelp should have a zero rating, because I don't see how it can earn 1 star even. Not to mention, the "employee" always replies after a review, " I apologize, sorry for this and that". Just stop wasting your time. If you are not improving, what's the point of apologizing?

Needed a covered trailer. I usually rent from UHaul. Moving your belongings at the end of the month…read moreis some times slim pickings for a 6 by 12 covered trailer. Finally found U Pack N Move U Haul in North Lauderdale. The gentleman that answered the phone for the company was named Robert. I have never spoke with or dealt with a more professional, helpful and knowledgeable representative of this company than this gentleman. It was such a pleasure dealing with this man. He hooked me up in a few minutes and I was out of there! He made me feel like a valued customer ! Very happy with his service and trailer. I highly recommend this UHaul location and Robert! 5 Stars!

Robert clearly believes that customers to this establishment are desperate beggars. Talking down…read moreto customers and shouting at them is not a way to get repeat customers. No one needs to go here to deal with his arrogance and disrespect. If this is the face of U-Haul, it doesn't bode well for the corporation. Shameful, disrespectful, and pathetic service is the norm when dealing with Robert. It is best to avoid this location.

I have dealt with the staff here for over 10 years. I have two rental parking spaces and have had…read moremultiple storage units. It's a little more than other places in town but totally worth it for the fact that it's secure for 1. And 2 any time I have ever had any issue with anything they fix it right now! They are great

Excelente customer service , clean and safe storage unit , prices are very good and the best part…read moreis the fact that you get a human not a machine to help you set up your account and help you with anything you need .

-This place and people are AMAZING. -These reviews on here…read moreare from years ago. I am sure there is New management. New employees. New vehicles. Everything. !!!!!! -I have nothing bad to say. They went above and beyond. The manager MIKE is very nice and he's working right beside everyone. Sign of a good boss. Only thing the young guy that wrote up my contract was on the phone with his friend the whole time chatting it up but this younger generation needs some manners!! LARRY checked me out. Nice funny guy. KEVIN checked me in also super nice caring guy. Installs and Knows a lot about towing and installing hitches. The truck ran well no issues. COME HERE they have TONS of trucks they will have what u need. They even include several moving blankets for free in the truck. Most size trucks have loading ramps. Yayy

If you are utilizing this locations service for a moving truck, and require peace of mind, STAY…read moreAWAY! I made an online reservation for a 10' truck, an equipment dolly rental, qty 2 4-wheel furniture dolly rental, and mats. I double checked the reservation online before going in. All good. I get there. No good news. None of the equipment I reserved was in the truck. I had left. I went back. Worse news. None of the equipment I reserved was available. I'm moving TODAY and this is totally unacceptable. They offered to SELL me the equipment they had. I requested an accommodation for the items to be free since their lack of inventory is there issue. The General manager would not accommodate at all. His excuse: they cannot offer equipment free of charge because that is how they keep inventory. I told him, I mean, you aren't keeping track of inventory anyways. I told them to remove those costs and rented the equipment last minute at Home Depot. Luckily they had what I needed and actually provided great customer service. This place does not. The man receiving back the truck also gave me attitude because I parked the vehicle in a parking spot instead of 5 feet away from his intake line. My bad? I'll pull it out, turn it back on, and move it 5 feet. Cool man. I asked for an itemized receipt and they could barely get it together behind the desk to figure it out. I will be reaching out to corporate with my complaints