If you go there at 645pm for propane don't expect it to get filled even though they close at 7pm…read more They will say "we about to close." When I asked "don't you close at 7pm for customers?" They said "we up out of here at 7pm." Lol great service gentlemen. Hard days work.

Scheduled a 10' truck rental to be picked up from the North Royalton Uhaul location to be dropped…read moreoff at this location. I also ordered a dolly and the insurance online prior to coming to the location to pick up. On the online order I mentioned / put into the request it was to be returned to another location, 30 miles away (Kamms Corners). I also mentioned this multiple times when I went to pick up the truck and they confirmed as they were looking over the order. They also overcharged me for a different dolly as they did not have the dolly I reserved online so they gave me a more expensive option. When I tried to return to Kamms Corners, this U-Haul location said I could not and had to return it to the original location. When I mentioned I stated this at least three times, the response was "you can call Uhaul customer service at Corporate if you want lady, but they or we can't and won't do anything". So then having to go back to the original location (North Royalton), there was a major accident on the highway next to the exit to the North Royalton U-Haul that delayed the drop off over an hour and a half. I called in advance to say I was coming 10 minutes after they closed- however no one would wait, and they said return it to the after hours drop off, which again was yet another additional charge. Not sure how anyone moves across the country with Uhaul if they are this messy between locations under 50 miles - such a terrible experience - avoid if you can!

I would give a 0 if it has the choice available. I never read reviews before I rent. I will now!!…read moreThis place is a complete scam! The cars are dinged up. They go after your insurance and place a claim, even for damage existing already. If they actually get money from your insurance company, they pocket the money! The dings and dents don't get repaired. DO NOT RENT FROM THESE SCAMMERS! I was at he Seattle Washington site, the absolute rudest staff! Pay extra, go through a reapable company

These guys are AMAZING! Was in the worst of all problems and they had my back and took such great…read morecare of me! I'd do anything for this company! They deserve the highest of ratings! God bless them! This will always be my go to place and I'll definitely be sending my family and friends to them! Thanks for everything guys! Chuck is the BEST!

Do not rent from budget. ESP this office. They're prob all alike. I questioned the truck I got…read moremaintenance and the guy (Sean) said he picked the truck with the least mileage and "it should be on". Doesn't that tell you something. Well it wasn't. I'm stuck for 7 hrs in west Texas with a broken wheel bearing and the company has done little to nothing to get me any help. Its a town of couple hundred. It's getting dark and it's going to snow and I'm stuck here until they can find a replacement truck. It's very cold and these people don't give a shit. They won't call me back and I have to call. They're low life's if you ask me. Am not in a good mood. Had enough money to get back to Phoenix and they tell me I hVe to pay for my own hotel room. They're low life's this company.

If I could choose zero stars I would. The only reason I gave 1 star is because Sandy is very…read morepersonable and professional . While the old bald overweight guy needs SERIOUS HELP IN CUSTOMER SERVICE TRAINING. I would rather bus or even walk then deal with that bald unattractive nasty person behind the counter.

Okay it was a 2004 Toyota Corolla with 264,xxx miles. But a very reliable car and nearly identical…read moreto what I normally drive. And everything worked! Chris was reassuring that he'd get me a car, when three days before I was to arrive in Cleveland I found the car I'd rented (and paid for in advance) through Turo was not going to be available. The price was perfect. And I love the dozen rescues that fill the office space. Only drawback is they are NOT available on weekends or after 5:30 to pick up or drop off cars. That's why this is a four star and not a five. Again, thanks to the staff that drove me to a rapid station so I could get back to the airport for my flight.