Great place, very centrally located (1 minute from the Opera house,
The main downside was the owner?/manager? Michael who was incredibly unhelpful when it went beyond basic info. We were trying to find out how to transfer from Vienna to Bratislava and he fobbed us off many times, treating us like we were stupid, and repeating (unhelpful) answers to fairly typical questions (e.g. how do you spell Sudbahnhof? can we call using your reception phone and pay you back - No, Can you print out the train timetable for us? - No). He was also rather unhelpful in accepting non cash payment methods, and it was only after being somewhat obstinant that he mentioned that cash payments received a 3% discount. I would have to say that all other staff were helpful and friendly, just this one person who lost our respect.
If you want a place to stay, this is great. If you want great service, this is not it. Otherwise, I would have given it 4 stars read more