They are very kind and caring. Fix the pool so the boys and I can enjoy for this hot summer thank…read moreyou May God Bless you

I recently employed the services of Emerald Pool & Spa and I am extremely impressed with the…read morequality of their work. Spencer was prompt, professional, and efficient, and always leaves my pool looking sparkling clean. Fair price.

Hi, your technician Dwayne Madden (Rating 5.0/5) from Calm Waters Pool Services is on the way…read more He was Amazing, took care of everything and walked me through steps make sure things run smooth. Thanks again Dwayne!

From the owner: Calm Waters Pool Services® is a fully licensed and insured professional pool service business…read morecovering South Alabama, Northern Florida, Gulf Cities, and more. You own a swimming pool, spa, or hot tub to relax and have fun, but regular maintenance can be time-consuming. Our mission is to take the hassle out of pool ownership by providing you with a team of expert technicians to deliver the right services, allowing you time to entertain family and friends.

Pool looks great. We discovered a leak on the liner next day after install. Kevin came out late…read moreSaturday afternoon. He said he would order another liner. We understand manufacturer defects. A week later we were scheduled for liner replacement on Monday. No show no call. Showed up Tuesday. New liner installed. Husband noticed the ball valves hadn't been installed. Texted Kevin I. Regards to our upgraded ladder still hasn't shown up & let him know about the ball valves. He said his guys did t have any in their truck during the install which was over 2 weeks ago. I guess they just weren't going to install them which are important for pool maintenance. The ladder situation- no upgraded ladder since I had texted Devin that we would order our own set of steps. Plus a pool bottom mat. I never received an acknowledgment on our request. So we assumed we would get the upgraded ladder still. I didn't order the set we wanted. My complaint or should say dissatisfaction with Syan pools would be lack of communication & not installing a completed piping system which was paid for. Hopefully Kevin shows up this week to install the ball valves as he stated. It Friday @ 5pm. So maybe tomorrow.

The good and the bad. We do love our pool. Would I do business with this owner again, no. He has…read morevery poor communication skills and comes across very rude. Even his own employees told me he is rude to them and customers. We decided on which pool we wanted and someone came to our home. We gave a $2,500 deposit and signed a invoice. I showed where we had received an email from owners wife that we would be given a $500 discount if paid in cash. The gentleman wrote this down on the invoice and told us what balance would be. A week and a half later I received a call from a shipping company saying they needed to schedule a time to deliver a pool. I reached out to the owner of Syan to make sure this was legit, as we were not told the pool would be shipped to us. The owner immediately became defensive and basically accused me of saying he was running some type of scam. I never accused the owner of running a scam. I just wanted to make sure this was a legit phone call I had received. The owner doesn't return text messages even though I was given his number by his wife and told to text him. The first day of pool install was canceled due to weather, understandable. The second day I was told they would arrive between between 7 and 8:30am. I sent a text around 10am and was told Noontime. 1 person finally showed up at around 3pm and started preparing the site of where pool was going. This was on a Friday afternoon. About a hour and a half later he advised he was leaving, but stated they could come back tomorrow if I really wanted them to and said his guys like having the weekend off. I agreed to them finishing Monday morning. The pool was finished Monday. They never put pool ladder together. Plumbing to the pool looks like it was done by a 1st grader. My wife paid the balance in cash to guy at my home. He said it was $500 short. He was shown invoice where $500 discount for cash. Later that night I was sent a text to please call the guy who had prepared site. I called him the next morning. He told me the owner was upset and that I was trying to rip him off for $500. I sent him a screen shot of the email from owners wife showing a $500 discount if paid in cash. He told me he would let the owner know. I also sent the screenshot to the owner. No response from the owner. We have had no further contact with anyone from the company in regards to any questions, warranty etc for the pool. Communication goes a long way Bobby. So yes, we are happy to have a pool, but would not recommend this company

I was sad to find out that Knowles Pool and Spa closed but even upon sharing this news, Jason…read moreKnowles took time to help direct me to a resource that could help solve my pool problem. Best wishes in your future endeavors!

I don't think he knew what he was doing, our pool never looked clean from the first time, then just…read moreup and quit on the day he was suppose to be there and gave some lie about not doing his business anymore, but clearly it is. But it is ok I was looking for another pool company anyways so he saved me the trouble of firing him! :)

Responsive, reasonable prices and provides excellent service. Lori and her team are a top notch…read moregroup.

I have been watching this company build a pool in my neighbor's yard. The employees are…read moreprofessional and friendly. They answer questions and explain the process. During construction, they keep the job site neat and orderly and take steps to minimize the existing yard. I will provide further reviews as the process progresses. This company is legit and professional. If you are considering a pool, I recommend contacting Practical Pools & Ponds. Lori will answer your questions and provide guidance as well as a great quote/

Requested to have a patio created to reduce a large step off our Florida room, and demolish and…read morerebuild steps going into the left door (two steps that were over 8" and had a 10" tread). We requested other quotes and for the work and exceptional quality we received the value is top notch! Also, I want to thank not only the project manager Clayton, but also the crews that completed the work at our house (framing crew, and the pour / leveling crew)! These guys had a great attitude and were very professional.

The service was quick, effective and friendly. Fixed our pool plumbing and saved our Memoial Day!…read moreHighly recommend and will definitely use them again.

This is a great pool company. Mark, the owner, is super dedicated to ensuring the best possible…read morecare for your pool. His stellar staff is committed to ensuring you are 100% satisfied with their service. I highly recommend them for your pool!

Bought an above ground 24' pool. The staff were very…read morewelcoming . They did not try to up sell everything and there was no pressure. Very nice staff. A very rare experience to have a good purchase experience. Thank you staff at Panama City tropical pool and spa .

been servicing us for a year. always reliable…read more We are continuing to use this company,

From the owner: Family owned and operated. We have 15 plus years in this line of work. We offer monthly cleaning…read moreservice and maintenance.