As many people, we 'believed' the reviews posted online only to learn that negative reviews are not posted without repercussions: the people stating negative opinions are banned or harassed by 'Loyal Customers' for stating their actual experiences. I hope this isn't the 'real' truth when posting a negative review.
Today, we visited Penny's Pit and ordered two burgers, the Presley and the Ricardo, a soda and a glass of water. Our experience began with an over the top enthused waitress.
When the order arrived, the burgers 'looked' good having adequate hamburger patties. Where the problem arose was with the jalapeno quantity on the Ricardo. Now, I love jalapeno and can eat them forever but this burger set me back. The grilled jalapenos were stacked more than a half inch thick, enough so that they readily fell out of the burger, making it an order of jalapenos with a burger chaser. After about 4 bites, I had to pull off half the remaining jalapenos to 'taste' the burger itself. Truthfully, the burger was good although the excessive grease ran down my hand forcing me to use 5 napkins with eating only half of the burger. The bun got wet real fast which wasn't pleasant.
The Presley was the biggest issue. It was 'piled high' with mushrooms which for a mushroom lover was very appealing until eating the second bite. The mushrooms had so much garlic mixed with them that it ruined the burger. The amount of garlic was nauseating! How I know is after the remaining mushrooms were scrapped off the burger, I took a fork to 'test' them myself. Initially, I thought my friend's reaction may be a bit superficial but after eating the ONE bite of mushrooms and waiting less than a minute, the after taste nearly ruined my lunch. I had to drink a lot of water to wash the excess garlic from my mouth. Even after removing the mushrooms, the burger was so garlic ridden that the burger could not be totally consumed.
When the waitress came over, I shared with her our experiences and she was 'shocked' because 'no one' has ever had even one bad word to say about their burgers! With that response, we ordered a to-go box for the remaining food (to see if we could salvage some of it at home). Being frugal, I couldn't see tossing it all since it did cost just pennies under $25 for the one soda and two burgers.
Although the business principal is good, for a business not to 'hear' their customers legitimate concerns, not to 'test' or sample the reason for the complaint or even say one word in support of the customer's experience, I must take an exception. No, the customer isn't always right and everyone has their own 'taste' structure and levels. BUT, having the experience we did for what is claimed as an 'awesome' place, this is NOT acceptable. It can't be only one way.
Bottom line, I hope the comments get read by those interested in learning about their food. It would also be important that Penny's Pit start 'listening' to their customers and adjusting where necessary or they are rewarded with wiser and fewer return customers. We will be two of those not returning... read more