Stopped in to pick up a sandwich for carryout. Cashier was super sweet and helpful. Food came out faster than I've ever had at a Penn Station. Staff was all communicating with each other and seemed to work well together. As always, food was delicious. French fries were fresh and my Italian sub was hot and just as delicious. Person giving me my order asked if I needed vinegar or catsup with my order. read more

My grandsons received their food 45 min. later i still hadnt received mine. Rude woman tried to hand me a dried up sandwich laying on the top of the oven. Then she opened it up with her nasty hands..it wasnt even the right sandwich. She was yelling at me for not accepting it, was blaming the " new guy" who had nothing to do with my order. The ketchup container was greasy and broken..and someone ended up with my order instead of their own. Do NOT eat here!!! read more

The cleanest PennStation I have ever been to. The customer service leaves a bit to be desired but I will sacrifice friendliness for cleanliness. The employees weren't rude, just not pleasant. Just very neutral. The food was hot and good. It didn't taste old or overcooked like other Penn Stations I have been to. The dining room was extremely clean. You could smell the cleaning solution when you walked in but not in a bad way. I went in during the height of lunch and the tables and floors were all very clean. The parking here is a little tight. They share a parking lot with several other businesses in the strip-mall and it just doesn't quite have adequate parking for all of those businesses. read more

I cannot express the depth of my disappointment today with an UberEats delivery order for a sub, cheesesteak, ONE order of fries and two drinks. It was a complete ripoff!!! These few items cost me a total of $65 -- $65??? (Two photos of one very unfilled sandwich, and another TINY cheesesteak, are attached. What you will see (and I experienced) included: 1) my sandwiches were woefully lacking in meats and all the veggies requested; 2) the french fries were wet and soggy; and 3) our driver had to return to the store to get two drinks that were never given to the driver!!! NEVER GIVEN??? This order was an abject failure from beginning to end, and the restaurant's very recent reviews should have warned UberEats that something was very, VERY wrong with this franchise. Bottom line? I WANT A COMPLETE REFUND. Not a credit, not a partial credit, but a 100 percent credit back to my PayPal business debit card Also, I want an UberEats investigation into this restaurant to determine how this horrific lapse in service and commensurate ridiculous pricing is to be addressed. ****I request action be taken for a full refund back to my PayPal business debit card by the end of the day. If not done by then, I will add my intense criticism to Yelp, Google reviews and the national Better Business Bureau web site, until my FULL REFUND has been processed. This did NOT have to happen. UberEats and some of the restaurants with whom they choose to ally is truly beginning to exhibit long-term deterioration of its standards. It has to stop. read more

Penn Station - Terrible looking Penn Station sub sandwich. - Fast Food Near Me - Indianapolis, Indiana

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Really not impressed with this location. Staff isn't incredibly nice at all. I go to the Plainfield location always and forever. When you walk in there doors there are nice, loud greetings, and do the little extra. This one I did a web order. When I got there the cashier woman did not even acknowledge me. I stood for awhile til she noticed then she got me taken care of. My sandwich was chillin to the side the whole time next to her while I was ignored in the beginning. I asked for extra napkins in the bag (always ask in Plainfield and they are quick to put it in) this woman couldn't be bothered and told me "they're over there" and pointed over by the drinks. I felt dismissed by her, her customer service skills suck. Open my sandwich to find half of it on the wrapper stuck on with cheese. Good sandwich, shitty presentation, rude customer service. I'll stick to my Plainfield location to ea read more

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This Penn Station is very efficient and is adequately staffed to handle the big weekday lunch crowd. You can be in and out of here in 5-10 minutes. The food is typical Penn Station: good sandwich and great fries. read more

There are quite a few negative experiences shared here, so I thought I'd include mine for some balance. I went over my lunch break today around 1115 am. They had a few people in the store, and four folks working behind the counter. They were quick to take my order and prepared it correctly. I was on my way out the door efficiently-no complaints. read more

Quick stop for dinner to go. Sweetie likes them, and you know what, so do I. Good sandwiches, good service. Prices are a little high, but for the quality it is almost worth it.. She got a cheesesteak and fries, and liked it. I tried the chicken teriyaki and some cheese bread. The sandwich was great- tender, tasty chicken, and lots of it, on good bread. The cheese bread was better than expected, just based on cheese bread at pizza joints, etc. Same good bread, and real cheese. The lemonade is pretty good. Service here was friendly and fast (though there is of course a wait while they make the sandwiches.) read more

This has got to be the worst Penn Station in Indianapolis Tried to use a coupon and was told they dont except them because they are franchise Call to talk to manager and was told yes they do, but he didnt try and make it right. Wont go back ever read more

I recently went here on lunch break because I started a new property on by Shadeland and I was really impressed with their customer service and friendliness! I also will state that they cooked my bread perfect where it wasn't so hard to actually bite through the sandwich! Big props to this team! read more

They don't give you nearly enough meat, for the price you have to pay.! Been that way for year's. Subway act just like them now. This is ridiculous! read more

This is my favorite Penn Station! The manager, Steve, runs a well oiled machine here, it's pretty fast for a sandwhich made to order! The fries are delicious, home made style. Free chocolate chunk cookie on Tuesdays. read more

Penn Station - the winner sign for the best sandwich shop - Fast Food Near Me - Indianapolis, Indiana

Wow, I love Penn Station but i expect good service. After ordering 3 sandwiches which added up to $40. While giving the order i explicitly asked 4 no banna peppers! My order was read back to me correctly. After getting home with my order, i realized both of cheese steak sandwiches both had banna peppers on them, of which only 1 was a major problem, because i cant eat them. I called and spoke to the manager of the store that at that moment was closed. I explained everything to her she looked up my order and said the only thing she could do was remake the sandwich if i brought it back during store hours which would be the next day. I told her that was inconvenient. " Well i don't know what you want me to do?" I told her i understood and i want them to do BETTER! I like coming to this location. And bringing a sandwich back the next day in unacceptable. Not happy at about not getting what i paid for... If this continues I DONT RECOMMEND. read more

Penn Station - a half eaten sandwich and a knife - Fast Food Near Me - Indianapolis, Indiana

Penn Station used to be one of my regular stops. The last two times haven't been as good. [I haven't seen the same manager around that had always been there] Had the sausage sandwich today and it hardly any vegetables on it. Did they also reduced the width of the bread? Maybe it only seemed that way rolled up. The restroom was dirty--the toilet looked like it hadn't been cleaned all day. read more

I love the manager char she's super sweet every time I come in I come from out west just to get good customers service from her good job to y'all for having her char just love her read more

I like this one. They're fairly speedy, the staff behind the counter recognizes us and the orders of fries are always very generous. It's not overly clean, but the tables are decently well maintained and the soda fountain isn't sticky or covered in straw wrappers. There's not a whole lot to say, really. They've got good sandwiches, and I would choose this location over a number of others. read more

Not impressed. 3 people were in line including me and no one behind the counter asked how they could help us for 10 minutes. One girl which was blonde with glasses and had tattoos on her wrist was very rude to one customer and I. Saying "I wasn't talking to you I was talking to him (me)" and saying "you guys need to let us know you are here" well you didn't ask anyone....She shouldn't be working in any type of business being like that. The taller older gentleman was nice to everyone (must be the manager) and took care of everybody by himself. Really impressed by him. read more

10.00 for a 6 inch sub no way over priced, cheaper at other places never again. So when it's said and done you spend about 18.00 for a sub

Man when I tell you this was on point. They don't have a Penn Station in Alabama. It was so hot and good. I got an hot Italian sub with a fresh cut fry. It was mouth watering. I love this place read more

I just went there for lunch today with my wife on our lunch break. She got her food and 20 minutes later I still did not have mine. I told the manager and he went back and could not figure it out, he told me they lost the ticket. So after originally ordering 20 minutes prior they started my order all over again. The manager apologized and offered to give me A coupon for a free sandwich next time. He never came back around, so we just left without the coupon. Needless to say we probably won't be trying to do lunch there again. read more

For a fast food restaurant, this Penn Station location does a pretty good job. Although I've only been there once, the staff went out of their way to make sure that I had a great lunch. This was especially true of the management staff, who allowed me to tailor the menu to fit my discerning tastes (I created a chicken Reuben salad!). Whether it is a fast food restaurant or the finest of dining experiences, I am most likely to return when I see staff members working hard to meet the desires of their customers. Aside from the great staff and food, the restaurant was clean, and service was provided in a timely manner. In all, my meal at Penn Station was well worth it. Should I ever find myself in this area of town again, I will not hesitate to return. read more

I came into order carry out on 3/25/2020 at 8:30pm and there was customers waiting in line. The team had the grill pulled away from the wall. I asked what was going on. A person in line responded and said they were trying to light the grill. The whole place smelled like gas fumes. One younger employee folded a piece of paper, lit it on fire stuck his body underneath the grill and tried to light it. I immediately left because it was a safety hazard. I'm just trying to get a sandwich not go up in flames! read more

Husband & I had a buy one, get one free sandwich coupon, & having never been to Penn Station, thought it might be worth a try. WRONG! Didn't care for what we saw on their menu, so we asked for what ANY deli should carry-roast beef subs. They don't have them-they don't carry roast beef! They offered us corned beef, which NEITHER of us care for. WTF kind of deli doesn't carry ROAST BEEF? We walked out without another word, trashed our useless coupons, & will never go to any Penn Station now! They advertise that they offer an "east coast" experience-well, if that's the case we'll stay right here in the midwest where born & bred midwesterners know how to treat people! read more

over $22 for a large sub, large drink, and large fries for my lunch. the $6 large fries is almost always mostly small pieces and burnt pieces. if they are going to charge this much for fries they need to prepare and cook them to perfection like 5 guys does. i dont know how they get away with charging this much for crappy fries. read more

I have been stopping in here more often. The food at Penn Station is always good. It's my favorite place to grab a quick sub sandwich. The team here in the evening always makes a good fast sandwich. That's l mi meet. read more

This is my "home" Penn Station in our neighborhood. It is always clean, fast and they are very friendly.

Really good location, friendly staff. Best Penn Station in Town.

The sandwich was good. Hot and fresh. However, the fries were old (they just opened so how are they old already?!) AND they charged a tip without my authorization! I was told it would settle at close. What the heck?! At close? Why are you charging me a tip when I carried my own food out. Pen Station does NOT have waitresses/waiters. So who is getting the tip? read more

It was nasty bc they only put 3 fucking banana peppers in my shit like what am I'm suppose to do savor the taste and they really could of gave me a free lemonade and that pisses me off like a bitch but ig that's what yall call business but I call that bs cheapness and doing dumb stupid shit read more

Food was good as always however my experience with Sierra the rude girl who took my order was less than par. She clearly hates her job and should not have interaction with customers at all read more

When the right manager is there this place is awesome a well oiled machine....if not forget it!!! Can't hear or understand 2 of the staff member tonight. The ones at the registers...that is a problem. One mumbles and the other I am not confident completely understands english. Nice guys but makes me worry my order is not right till I get it. And the rest of the staff look like they hate being there. But when the usual manager is there great food great service and no issues.... I hate posting bad reviews . read more