Like most of the other local bike shops, these guys have great customer service. They'll take the…read moretime to answer your questions and will do minor tune ups like oiling the chain for free. They're pretty strict with COVID. You can ring a bell outside of their door and they'll meet you outside.

Great service, faster than estimate-. Noticed other things needing repair on my son's beat up used…read morebike saving us another trip for further repair. Friendly and helpful loading bike in car. Only would recommend delivery of repaired bikes. ,

Jason got back to me right away when I left a message. His shop would be closed for a couple of…read moreweeks but referred me to another bike repair gentleman and I am grateful. Ty much

Very professional! Very knowledgeable! I was very impressed with the service I received when I…read moretook my bike in for a repair. I felt that the owner (Jason) really wants to help people in town by getting their bikes back in operating condition. He didn't try to upsell me, but instead talked about different options. This is a family run business from a local person. I was IMPRESSED!

Just stopped in to Revolution Bike and Bean this afternoon for a flat rear tire repair. The sales…read morerep, Tom, was very helpful. I appreciated that he was knowledgable and respectful of my budget. I ended up getting both tires and tubes replaced, and I was in and out in about 30 minutes. Reasonable prices for parts and labor, and the parking lot is an added bonus. Great shop!!

My bike hard a part that needed replacing. The guys at Revolution proved to find out my bike was…read morestill under warranty even though I did not buy it from them. They called the manufacturer and got me a free replacement part. These guys went the extra mile. I am quite impressed!

What a wonderful small business right in the heart of Bloomington, Indiana. They were certainly…read morewelcoming to our family as we were preparing to drop off our freshman son at University of Indiana - all the way from California. There are lots of emotions involved in that process and the folks at The Bicycle Garage made it just a bit (well maybe a lot) easier to get ready for The Big Day; i.e., our departure date. But I digress. . . . It is clear by the size of the campus that students need a bike to get from class to class on time. Coming from California, we thought it would be better to get one in Bloomington but had put it off even when we got there due to all of the other things we needed to do. Two days before our departure, we stopped into The Bicycle Garage. We were met with warmth coupled with competency - a perfect mix when you are a mom who has no idea what she is doing when it comes to purchasing a bike and who is generally weepy at the thought of leaving her "baby boy" behind. We were first helped by an IU junior who talked about what a great experience he was having at the university - quashed my nerves about that and he didn't even know! They had a smaller than normal selection of bikes given the parental run on them all week, but he was able to pick the perfect one for my son - the fit, style, and mechanics of the bike were perfect for what he described as "commuting." He then helped with necessary accessories (the right lock, holder for the lock, helmet, basket, pump, etc.). We got everything we needed in short order. Once we purchased, the owner (I think - at least he acted like an owner who cares deeply about his business) took over. He tuned up the bike, put all attachments on it, let my son take it for a test ride, fixed the seat and handlebars for a perfect ergonomic fit, etc. I met my son at Memorial Union the day after we purchased the bike to get his books. Following the trip to the IU bookstore, I walked him to his bike which was securely locked. He loaded his books in his basket and I shed a tear as he rode off. But he's where he's supposed to be and I know he's got "wheels" so he won't be late to class (at least not because it took too long to walk).

I am new in town and this was the first bike shop I tried based on reviews online. Now I realize…read morethat there are sort of a handful only, probably from family and friends of the owner. My recommendation: trust your gut. If the person interacting with you looks miserable, rude, and does not want to talk about your bike...run away. The staff is not the most patient and friendly. Going there feels like going through a McDonald's Drive Through, even though there is no one in the store most of times. They did not want to discuss the details of the service or what could be the issue with the bike. When asked about the possibility to get a part replacement, they brushed it off as it would take too much time and did not stop moving forward with "it's going to be ready in 2 days" before I could follow up on the matter. I really needed the bike done, otherwise I would have just walked out the door. The service was very disappointing to say the least. My bike was dirty, and I assumed that paying for tune-up on top of the specific repair it needed would make them clean it up. Again, it is hard to have expectations for the service clear if the person seems unwilling to discuss it at drop off. To my surprise, the bike was as dirty as when I dropped it off. How can you make sure all mechanisms are running smoothly if you did not even clean the bike? I am pretty sure there was no tune-up there. It is frustrating to pay $100 for a ghost tune-up. Makes you wonder if the main repair was really done properly as well. I just did not give the lowest score because they were actually very fast and returned the bike in 2 days as promised. But it's kind of easy when you don't actually do much work on it.

Always knowledgeable and friendly service. Broad selection of stock. Prices are reasonable and…read morecheaper in some instances than advertised online.

Super knowledgeable staff. Not pushy about making sales, just a group of guys that love biking and…read morewant to hook up others with what they need to have fun and be safe doing it. I'll definitely be back.

Gear Up Cyclery is the truth! I had a great experience there today... even with all the…read morework/repairs they had on the books they still accommodated my needs. Their customer service was amazing. From my initial call down to the service I have nothing but good things to say. Mark serviced my road bike. He put air in the tires, did a quick check on it AND put on my new tape for my handlebars!!! When I came back to pick up my baby (my bike) I screamed with happiness!!! My bike looked like it had a makeover. GAH! Mark did all this just in time for my group ride this Sunday. If you want expertise and great customer service I suggest making the trip to Plainfield! Support this small business; you won't be disappointed. Thank you to the staff for making my experiences there good ones. They also have a retail area where you can pick up bikes, bike accessories and clothing. It's a one stop shop for those that enjoy cycling...

Horrible owners/humans. Went to have my chain fixed on my bike. Made the owner made (truly have no…read moreidea what i did to him) he comes across like a unhappy dick. He got smart with me. Told me he fixed the chain on my bike after five minutes of leaving it came off. He charged me, but obviously did not fix it. What an asshole. I could of wrecked and hit a car. That most likely was his goal. The woman owner is a bitch. Spent hundreds of dollars with tis place. They will say they fixed your bike, but it is ALWAYS a temporary fix.

I use my bicycle frequently in the warm months, so I needed it tuned up after sitting in the garage…read moreall winter long. After reading reviews and hearing good things about Gray Goat from friends, I decided to take my bike here for a spring tuneup. No appointment was needed, although you might want to call ahead and confirm - they get very busy in the spring/summer (as you can imagine). I was told it would be about three weeks, and it ended up taking about four weeks. Plan ahead if you need or want your bike within a certain time frame! After 3.5 weeks, I called to get an update, and the employee was super friendly and explained they were a bit behind schedule because of demand. A few days later, I received a text message that my bike was ready for pickup. Really pleased with my experience with Gray Goat and highly recommend doing business here! Aside from the service shop, you can come here to browse new bikes, equipment, etc. The employees seem really knowledgeable about the products and all things cycling.

I bought a bike at the South location but forgot to buy a helmet, Doh!!!…read more Walked in and Seth happily offered me help in finding the perfect helmet, was incredibly kind, and fun to work with. I'll definitely be back for any bike needs I have the future! Thanks Seth! :)

Best bicycle shopping experience I have ever had! Found Bicycle Doctor online by accident because…read moreafter a search for a particular frame they were the only ones who had it in stock! Steve made me a great deal on the rest of the parts for me to complete the build and was very knowledgable and easy to work with! Will buy from them again without hesitation!

When no one else had a Swiss Cross available, Steve had one at my doorstep in a week, ready to…read moreship! Got this built up just ahead of the Grinduro PA, happy Father's Day

These guys are the best. Brought my bike into Indy Cycle having been to another shop. They…read moreidentified what needed to be repaired quickly and got me back on the road right away. This shop is very far from where I live but I will come here from now on.

These guys are the best! Incredible service and really knowledgeable about all different types of…read morebikes :)

One of the worst customer service I have ever seen in a bike store. The managers Jesse and Chase…read moreSmith are arrogant and rude. I needed warranty service on the battery for a Trek electric bike which I had (unfortunately) bought from this store 18 months ago. The bike itself was in good condition, and I can ride the bike without the battery. But Jesse insisted on keeping the bike also in the store for an unknown amount of time, even though I told him I live just 15 minutes from the store and could bring the bike anytime if he needed it to do any tests together. His answer was that I can take my work to some other store which I ended up doing. I work on electrical items and I know that they can fix the problem / replace the battery without my bike sitting around in the store. Total rudeness.

Terrible shop to work with. Bad customer service with arrogant and rude employees. Spend your…read moremoney else where. I tried to purchase some bike parts online. The shop won't ship the parts or return messages. Complete sham. Avoid this place if you can help it. Plenty of reputable shops around.