Great service, faster than estimate-. Noticed other things needing repair on my son's beat up used…read morebike saving us another trip for further repair. Friendly and helpful loading bike in car. Only would recommend delivery of repaired bikes. ,

Staff is friendly and helpful. great selection of bikes and bike gear. My go-to bike shop!read more

Very professional! Very knowledgeable! I was very impressed with the service I received when I…read moretook my bike in for a repair. I felt that the owner (Jason) really wants to help people in town by getting their bikes back in operating condition. He didn't try to upsell me, but instead talked about different options. This is a family run business from a local person. I was IMPRESSED!

From the owner: We provide a personal hometown experience from choosing your bicycle, customizing and accessorizing…read moreyour ride, and maintaining it for a safe and "new ride feel" no matter your bikes age. We carry customer requested products. If you don't see something you want or need, just ask.

My bike hard a part that needed replacing. The guys at Revolution proved to find out my bike was…read morestill under warranty even though I did not buy it from them. They called the manufacturer and got me a free replacement part. These guys went the extra mile. I am quite impressed!

Great place to get some great advice on bikes and repair. I brought in a a 'Walmart special' for…read morerepair. No judgment... they just took care of me. Awesome place.

I am new in town and this was the first bike shop I tried based on reviews online. Now I realize…read morethat there are sort of a handful only, probably from family and friends of the owner. My recommendation: trust your gut. If the person interacting with you looks miserable, rude, and does not want to talk about your bike...run away. The staff is not the most patient and friendly. Going there feels like going through a McDonald's Drive Through, even though there is no one in the store most of times. They did not want to discuss the details of the service or what could be the issue with the bike. When asked about the possibility to get a part replacement, they brushed it off as it would take too much time and did not stop moving forward with "it's going to be ready in 2 days" before I could follow up on the matter. I really needed the bike done, otherwise I would have just walked out the door. The service was very disappointing to say the least. My bike was dirty, and I assumed that paying for tune-up on top of the specific repair it needed would make them clean it up. Again, it is hard to have expectations for the service clear if the person seems unwilling to discuss it at drop off. To my surprise, the bike was as dirty as when I dropped it off. How can you make sure all mechanisms are running smoothly if you did not even clean the bike? I am pretty sure there was no tune-up there. It is frustrating to pay $100 for a ghost tune-up. Makes you wonder if the main repair was really done properly as well. I just did not give the lowest score because they were actually very fast and returned the bike in 2 days as promised. But it's kind of easy when you don't actually do much work on it.

Super friendly team at this shop. I was visiting and needed to inflate a soccer ball which is of…read morecourse outside of a bike shop's area. But they helped me, despite some hassle for them to find a ball needle. Much appreciated!

Always knowledgeable and friendly service. Broad selection of stock. Prices are reasonable and…read morecheaper in some instances than advertised online.

Super knowledgeable staff. Not pushy about making sales, just a group of guys that love biking and…read morewant to hook up others with what they need to have fun and be safe doing it. I'll definitely be back.

This is a terrible business. My wife has purchased parts and service here several times. She…read moredropped her bicycle off for a tuneup and was told that it was ready a few days before Christmas. We went a couple days after Christmas to pick it up. Since we live over 30 miles away, she checked the website to make sure they were open. We arrived there to find the store closed, with a hand written sign taped to one door saying that they were closed from Christmas until January 2. Needless to say I was pretty upset. I immediately called the store on the phone; no mention about them being closed for more than a week on their outgoing message. I also checked their Facebook page; no post mentioning that they would be closed for more than a week. She picked up her bike after the new year, another 62 mile round trip. When she mentioned what happened, she got a shrug of the shoulders. No apology, explanation or offer to compensate. She even found that one of the services that she paid for was done improperly and had to wait while they fixed it. This business is run in a slipshod, uncaring manner. To close your store for over a week and let people know by taping a sheet of paper to a door is extremely irresponsible. I am never going to patronize this store and am going to urge anyone who will listen to do the same.

Gear Up Cyclery is the truth! I had a great experience there today... even with all the…read morework/repairs they had on the books they still accommodated my needs. Their customer service was amazing. From my initial call down to the service I have nothing but good things to say. Mark serviced my road bike. He put air in the tires, did a quick check on it AND put on my new tape for my handlebars!!! When I came back to pick up my baby (my bike) I screamed with happiness!!! My bike looked like it had a makeover. GAH! Mark did all this just in time for my group ride this Sunday. If you want expertise and great customer service I suggest making the trip to Plainfield! Support this small business; you won't be disappointed. Thank you to the staff for making my experiences there good ones. They also have a retail area where you can pick up bikes, bike accessories and clothing. It's a one stop shop for those that enjoy cycling...

I bought a bike at the South location but forgot to buy a helmet, Doh!!!…read more Walked in and Seth happily offered me help in finding the perfect helmet, was incredibly kind, and fun to work with. I'll definitely be back for any bike needs I have the future! Thanks Seth! :)

I use my bicycle frequently in the warm months, so I needed it tuned up after sitting in the garage…read moreall winter long. After reading reviews and hearing good things about Gray Goat from friends, I decided to take my bike here for a spring tuneup. No appointment was needed, although you might want to call ahead and confirm - they get very busy in the spring/summer (as you can imagine). I was told it would be about three weeks, and it ended up taking about four weeks. Plan ahead if you need or want your bike within a certain time frame! After 3.5 weeks, I called to get an update, and the employee was super friendly and explained they were a bit behind schedule because of demand. A few days later, I received a text message that my bike was ready for pickup. Really pleased with my experience with Gray Goat and highly recommend doing business here! Aside from the service shop, you can come here to browse new bikes, equipment, etc. The employees seem really knowledgeable about the products and all things cycling.

Best bicycle shopping experience I have ever had! Found Bicycle Doctor online by accident because…read moreafter a search for a particular frame they were the only ones who had it in stock! Steve made me a great deal on the rest of the parts for me to complete the build and was very knowledgable and easy to work with! Will buy from them again without hesitation!

When no one else had a Swiss Cross available, Steve had one at my doorstep in a week, ready to…read moreship! Got this built up just ahead of the Grinduro PA, happy Father's Day

These guys are the best! Incredible service and really knowledgeable about all different types of…read morebikes :)

It was time for me to get a new bike, and I knew just where I wanted to go--Indy Cycle Specialist…read more When I arrived and told them the type of bike I wanted and the size, they made me nervous because they said they might not have any compatible bikes in stock at the moment. However, the guys who helped me remembered they had a Salsa bike available, and it was the *perfect* bike for me. As soon as they brought it out, I was in love. It even came with a Brooks saddle. The guys who helped me were awesome. Both were super friendly and helpful and made sure I had everything I needed to get going. The bikes do not come with pedals, which is pretty normal, so just anticipate your costs being a bit more expensive than just purchasing the bike. They installed my water bottle holder for me, which I thought was nice. Unfortunately, I had gone over my bank's daily spending limit with the bike so I had to call to get the remaining balance approved, but the guy was super understanding and we got it corrected very quickly. Honestly, this was the easiest bike purchasing experience I have ever had, and I felt like the guys truly cared about bikes and ensuring I got the best one for me. I really enjoyed talking to them and will definitely be going back here for any necessary gear and for tuneups. If you want a bike, this is the place to go. They are pricey, but these are good quality bikes and the markup is not insane.

One of the worst customer service I have ever seen in a bike store. The managers Jesse and Chase…read moreSmith are arrogant and rude. I needed warranty service on the battery for a Trek electric bike which I had (unfortunately) bought from this store 18 months ago. The bike itself was in good condition, and I can ride the bike without the battery. But Jesse insisted on keeping the bike also in the store for an unknown amount of time, even though I told him I live just 15 minutes from the store and could bring the bike anytime if he needed it to do any tests together. His answer was that I can take my work to some other store which I ended up doing. I work on electrical items and I know that they can fix the problem / replace the battery without my bike sitting around in the store. Total rudeness.

Terrible shop to work with. Bad customer service with arrogant and rude employees. Spend your…read moremoney else where. I tried to purchase some bike parts online. The shop won't ship the parts or return messages. Complete sham. Avoid this place if you can help it. Plenty of reputable shops around.