Been coming here for 14 years. Picked this office when I was 8 months pregnant with my daughter in 2010. Really liked getting to know dr Pendleton by the time my son was born in 2013 i thought we would have had a closer relationship with the medical staff but soon after they started getting bigger and bigger and we haven't seen de Pendleton in years. I do love the other doctors and NPs there but it can be hard to see the same person every time which makes it hard to get comfortable. I would still recommend the place every single staff member has always been patient and caring and respectful. Cannot say I would change anything except the wait times and the phone doesn't get answered as quickly as it used too which makes it frustrating but it's not a real problem. I would definitely recommend. Also I saw one review saying that they forced vaccinations and that was never my experience. read more

Excellent care provided by this office. Fantastic staff, wonderful knowledgeable providers and clinicians

We love Dr. Pendleton! So happy we found a great pediatrician here for our daughters. My oldest daughter was seeing different nurses and pediatricians at this office before we magically got Dr. Pendleton one day. Now, anytime we have an appointment we always ask for her now! She's super sweet and a joy to when we come to visit. read more

We recently moved to the state and needed a new pediatrician for our daughter. At time of the appointment she was 18 months and we went in for her check up, which should be covered 100% by insurance. They billed us for "developmental testing and screening". Nothing out of the scope of a standard check up was performed. My husband tried to call 4 times to call the office to clear up why we had been billed, left messages and never got a response from anyone. After reading other reviews we clearly aren't the only ones who have been victims of their dishonest billing practices. On top of all that, the appointment was terrible. They had us waiting 45 minutes in the room just to see the NP. Needless to say we'll be looking for a new pediatricians office. read more

Immunizing your child should be a choice that parents make for their babies. Pendleton Pediatrics does not give parents the choice and this is why we left the practice. We were happy with the doctors and staff, but unfortunately that is not a reason to stay when they push vaccines. It's all for profit and that is really a shame. read more

dr. Pendleton of Pendleton pediatrics who has combined services with another health company as of 2024 wrote a false report that I was psychologically abusing my son who has been going to see her since he was born. My wife and I are divorced and she brought my son to her for stomach pains, but later put in the report at the request of my ex-wife that it was psychologically abusing my son to create a paper that'll help my ex-wife in court. Dr. Pendleton's office filed a complaint with child protective services which was deemed as unsubstantiated and false abuse claims. Let me say that again unsubstantiated and false abuse claims. this is a misuse and unprofessional of Dr. Pendleton to make such claims against a father at the request of an ex-wife. This is unprofessional behavior and not only that could hurt the dad because of a vindictive ex-wife. This type of action by a doctor is unacceptable and we have filed a complaint against Dr. Pendleton in the state of Arizona, I've also filed a complaint with the Chandler police department and also filed another complaint with child protective services. We reached out to Dr. Pendleton for comment about her scathing report, but she has refused to comment and has refused to email me back. We've also filed a complaint with the parent health company regarding Dr. Pendleton and they have refused to call me back even though they said they were looking and investigating the situation. we have now hired an attorney to maybe seek legal action against Dr. Pendleton, her practice and slander and libel amongst other things. Because I run a small business and her faults abuse claims her reports and Child protective services it's been documented and investigation has been. to date Dr. Pendleton has refused to get back to me to explain her side or why she would put such an egregious comment in a report that was clearly one-sided and not why my son went to go see her this will be ongoing. I do not recommend Dr. Pendleton or anybody else in her practice, because of what they try to do on the backend hurt other people read more

Pendleton Pediatrics - Child protective services unsubstantiated claim - Pediatricians Near Me - Chandler, Arizona

Well. I really didn't want to leave a bad review here, but I have no choice. The care from Pendleton was great, everything was in order and everyone was very nice. However, I informed them that I have a medical exemption for the mask requirement, it was a nonissue dispute having to tell them every time, until our 3rd appointment. Suddenly waiting for the doctor, she came in and essentially asked me to leave immediately. This was horrid for us, and I even mailed her a letter after asking for an accommodation to use a face shield or anything else, it was declined. I shortly after switched to another provider that accommodates medical disabilities. Very disappointed in the decisions to not allow me back due to a medical concern. read more

Good luck talking to someone on the phone. You will get electronic run-around. Then once you have an option to leave a NON urgent message, you are not provided a place to leave it. Call again, same routine. They will get back to you in 3 days! Like the doctor, HATE the answering system. Office open, however no one answers phones anymore. read more

My children have been seen at Pendleton Pediatrics since 2012. A few months ago, I was surprised to receive a bill for services which were never rendered, titled "chronic care". These charges were also submitted to my insurance company. I immediately called and explained that I would not be paying the bill, and left a message for Dr. Pendleton requesting an explanation of why I was being billed for something that never occurred. No one from the practice responded. Two weeks ago, I took one of my children in for acute care, and at the end of that appointment, I again asked the physician if she could tell me why I was being billed for these services that were never provided. She went to check, and said that she was informed by Dr. Pendleton that it had been taken care of and that a letter had been sent - a letter that we had never received. Today, I did receive a letter in the mail officially discharging my children from their practice. While my children are no longer welcome there, they still have not addressed the issue of billing me and my insurance incorrectly. I gave two stars, because the care at this practice used to be patient centered, however, it seems that they have grown too quickly and now have no controls over the implementation of their policies. It is very disappointing that instead of owning up to and addressing their errors, they prefer to simply discharge patients. read more

Just want to say Dr Pendleton in Chandler is nothing short of amazing!!! She goes above and beyond for her patients and is so knowledgeable! I adore and appreciate her bedside manner! Any Chandler mommies searching for a pediatrician, she's the one!! read more

As our daughter's due date approached last summer, I put out feelers with my other parent friends to find a great pediatrician. I got about 5 really good recommendations I planned to follow up with. One of those was Dr. Pendleton, who was vouched for by a doctor friend of ours whose wife takes their two kids to her... that felt like a good sign! Before I had a chance to set up any interviews, my husband met Dr. P by chance at his office and found out she was a pediatrician. He got such a good vibe that he called me asking me to set up an interview with her right away. That's when I realized she was on my list! How do you ignore that? Pendleton is a Christian based practice, as you can tell by bible verses here and there and from their mission statement. It doesn't beat you over the head, but if you appreciate a doctor who shares your faith, it is comforting. In the 6 months we have been taking our little one to this office, we've had nothing but good experiences. We've seen a variety of doctors and nurse practitioners, though the schedulers are happy to work with you to schedule whoever you'd most like to see, if you have a preference. I've loved them all so far, so I take whoever is available. They are all very gentle and sweet with my baby, patient and informative with me, and they've found that happy medium between making me feel welcome to ask questions and addressing my concerns, versus having an efficient appointment. The wait time has never been more than a few minutes and the appointment itself moves along too. I love that there's a well entrance, a sick entrance, and even a contagious rash entrance! There's only so much you can do to shield your child from germs at the doctor's office, but they take all the precautions they can. I'm also a huge fan of the nursing room. The "help yourself" attitude towards it is refreshing and welcoming, and access to it is really helpful when the baby is angry after a shot, fussy, or simply hungry. I've recommended Dr. P to a good friend who loves this practice as well! I'd certainly recommend them to you (or rather your children, as applicable...) too! read more

What a cheap group of physicians. I went to have my new born seen for her first visit and wanted to keep her and my son(also a patient for about 9 months now) consistent with shot record and paperwork, and this place was so stingy about providing me with a book for my son. You think your pediatrician would want to keep and update with her patients, talking to these people were like pulling teeth. Next. I also wouldn't recommend making appointments unless you expect to wait the 50min before a doctor comes in to see the patient. Insurance charged for the hour, yet child was seen for 10min. The good note is Dr. Thacker was nice and kid to my child, all others weren't really helpful at all. Regret choosing this pediatrician office. read more

We've been seeing the folks at Pendleton since our daughter was born in February. Dr. Judy was our first interview when I was pregnant and through our subsequent pediatrician interviews I just didn't feel as comfortable with anyone else. And we haven't been disappointed. The staff is wonderful and kind. They have addressed our concerns. They know who we are when we walk in. We have never waited in the waiting room for more than about 10 minutes. And I absolutely love the nursing room they have. Nothing soothes my baby quicker than nursing and after a shot it's just necessary to sit down and rock her and soothe her. It's wonderful. read more

My kids became patients of Pendleton Pediatrics several years ago when Dr. Pendleton came and spoke to our MOMS group and patiently took questions from 200 women, most of which were very silly. It was clear to me that she was professional and PATIENT! We have been very happy with her service as well as the service from her nurse practitioners. The front desk is also professional and they keep a few open appointments to get sick kiddos in same day, if necessary. I appreciate this. They are busy so I have had to go elsewhere when MY poor planning resulted in not being able to get an appointment for a camp medical release for my son but again, that was my problem, my fault. I am confident in this practice's care and concern for my kids and I appreciate it very much. One more thing - they have convenient online records but make sure you REMEMBER your login and password to access your kid's shot records. Much better than having that silly little book the hospital gave me. Where is that darn thing anyway????....... read more

We have been seeing Dr Pendleton since our son was born last year. The first few visits, like when we got our son circumcised, we saw Dr Judy. She is obviously extremely experienced. But since then we've seen Danielle. We LOVE Danielle. Our son is very shy and fearful of new people and he loves her too. She is so gentle and good at examining him without making him nervous or uncomfortable. When our son had a breathing problem, they referred us to specialists close by and even helped us get an appointment. They were great about following up. Originally, we weren't very comfortable with all of the immunizations, and they were wonderful enough to sit down and explain what each one was, what the risks were, and why it's important. I don't think our son has ever had more than three at a time, and when he was little they spread them out more for us. They have an alternative plan you can sign up for. Since then, we've transferred to the normal schedule. When we first brought our son, I was a new mother and fairly sensitive. Something an receptionist said upset me. I shared this with Dr Judy, and she handled it great. I felt so much better after talking with her. And now we know all the office staff by name and they recognize us too. Our son has gotten sick and done three or four sick visits with them in the last year. I feel like they don't overmedicate, and really talk it through with you. read more

I've been taking my son here for 6 years and I have always had a great experience with the doctors and front desk office however today that ended. I took my son in for a visit and he was prescribed an inhaler with a spacer . I went to the pharmacy to pick up the medication and the spacer was not there so I asked the pharmacy worker why it was not there and they told me it was not included in the prescription order . No problem , I called my doctor and told them it was not included which she said they would call me back which they never did . The next day I call first thing in the morning to speak to someone at the front desk the lady advised me that she sent an email to the PA yesterday but someone will call me back . Four hours later no call so I call back 3rd time and the lady tells me the order was placed at 8am and I can pick it up. I go to the pharmacy only to see that the wrong spacer was was ordered. So I call which is my 4th call and they front desk lady says they are on lunch. I call back after lunch which is my 5th call only to speak to someone who tells me that what I picked up serves the same purpose , which I then asked her can I receive the other spacer that was demonstrated to me in office because that is what was I was under the impression I would receive and she said she would have to call me back. There is so much lack of follow up throughout this entire experience . I have yet to get the correct spacer for the inhaler and I've had to call back 5 times and still no resolution. This has really made me rethink my decision to keep my son at this location when he can't get the correct spacer to take his medication. I would have appreciated timely communication or a resolution of some sort. My only goal was to get the proper spacer to administer the medication correctly to my son so he could heal which we have yet to receive. read more

Just avoid them at all cost... they really went downhill. I have an 18 month old and was informed by two different people that it is 3 month appointments until 12 months and then 6 months until 24 months. Well she is almost 18 months and I just got a 'missed appointment' $25 charge!!! No phone call, no reminder, nothing! Told them the situation and they said 'sorry about that, I don't kow who misinformed you, your balance is $29.89' so I owe $30 for them to 'misinform' me and my daughter is 3 months behind on her vaccines! looking for a new provider now. read more

This is truly the best pediatric office I have ever been to. My son has been going here for going on 3 years. They always take the time to show you his growth chart and dedicate time to answering any concerns you have during the appointment. On one of my sons appointments I passed out and they immediately helped me and didn't hesitate. They took my blood pressure and my sugar levels without thinking twice. Truly the greatest pediatricians and doctors out there. read more

A friend of mine recommended this place and I was happy with their service until I found out they miss lead you on your insurance charges. I was billed for $240 for immunizations they said, at the time I was there with my kid, were going to be covered by my insurance. I found out about these charges months later when I received a call requesting for the payment in the rudest nastiest way possible. This lady wouldn't even let me speak or explain myself and wouldn't answer any questions and ended up hanging up on me. It's a shame that a place where I had the confidence taking my kids to because the nurses who treated them were so nice and professional, hire such disrespectful employees to deal with billing who won't even offer an explanation and just demands you to pay immediately. They never even sent me a bill ever and just wanted me to take care of the payment over the phone without any proof of what they were talking about. This practice should take care how their employees are treating their costumers or their reputation will continue going downhill. I won't recommend anyone going there and I'll start looking for another practice right away. read more

We've been going to Pendleton Pediatrics since my second child was born, she is two and a half now. My oldest started kindergarten in July, and every single time I call in when she wakes up sick there are 0 appointments available and they basically tell you your SOL. Why do you offer same-day appointments when somebody calls in at 9 a.m. when your phones are turned on to be told that everything's full. You clearly don't offer same-day appointments. Staff is not helpful at all. I do like dr. Cindy but that's about it. read more

We love Pendleton! Both Dr Judy and Danielle, the NP, are great. We used to live about 5 minutes away, when we moved 30 minutes away we tried out a new pediatrician, but soon switched back to Pendleton. They take their time to listen to my concerns, never rush me and all the staff is great with both our children. We get same day appointments and whenever I call, even with minor questions, I get a call-back and no-one will ever let me feel that I am not important. Love them! read more

I just started going to this pediatrician and I was so impressed. Not only was the staff super respectful and professional, the doctors were super knowledgeable and kind! I have had such an issue with the last pediatrician I went to, coming to Pendleton Pediatric was such a blessing and relief. I'm so glad I have found this place! I will definitely continue bringing my child here for the years ahead! read more

We have been there for 6 years. Wonderful doctors and staff, including Judy Pendleton. They run on time and are very accommodating Nguyen when I need to get my daughter in to see them. My daughter actually doesn't mind going either because of their little token and prize system. We love this practice! read more

Everyone in this office is so kind and welcoming. My six year old daughter gets really nervous about going to the doctor, even when it's just a routine checkup. We had to go in today, and every person in the office made her feel at ease. Dr. Pendleton saw her, and by the end of the appointment my daughter was laughing and chatting. I highly recommend this practice! read more

It's been three years since my last review. I felt the desire to leave another review due to the amazing care my son has continued to receive. These past few months my son has been struggling tremendously. My son was diagnosed with multiple disabilities in 2012 and has been seeing Dr. Pendleton, and on rare occasions, other providers as well. Each individual has always been very professional and helpful. There are many times that I have called for care very abruptly, and the front office always made sure to find something available for my son to be seen. The nurses and staff are always very welcoming and great to provide referrals and resources if needed. during theses past few months of hardship with my son, Dr. Pendleton has definitely gone above and beyond to be available and to answer any questions. I could feel her sincere concern for my son. She is very genuine and one of the most respectable providers I have crossed paths with. I am so grateful to have met her and so blessed to know that Pendleton Pediatrics offers true intentions for the best interest of every single one of their patients. In regards to billing, I did receive a bill in the mail when I changed my insurance in the beginning of the year, and was notified of a past due balance. I discussed my concerns with the front office and billing. They were very cooperative and contacted my insurance to take care of the issue. They were never rude and did not treat me any different due to the past due balance, even when I needed to set up an appointment. They were patient, kind, and very welcoming every time I showed up for an appointment. Billing has always been an issue for me at many organizations, always a problem with insurance etc. However, it was such a relief to know that Pendleton Pediatrics knew exactly how to handle this type of situation.The staff communicates very well with one another and are very organized. I appreciate this very much and I'm sure anyone who has had to deal with billing, would appreciate this as well (if ever an issue.) Since my last review, the only difference I see, is growth. The growth in their office and the growth of their support. I would highly recommend Pendleton Pediatrics to friends, family, and anyone that is looking to find an amazing office for pediatric care. Thank you Dr. Pendleton and staff for all the help and support that my son and I continue to receive from you! read more

Do not go to nor recommend Pendleton Pediatrics! They DO NOT care about their patients when it is after hours-Dr Pendleton is quick to get attitude and does a lot of interrupting and assuming that your call is a non urgent matter(regardless of your concern as a new parent) This woman lacks compassion and will just tell you to bring your child in for an appointment(her tone is very condescending)Not to mention the nurses shrug off the issues you bring up when you DO schedule visits(giving you the SAME advice that you have already tried that DIDNT HELP) Biggest red flag: in the 5 mths my child was a patient? not ONCE did we ever meet the actual DOCTOR of this practice....shame on you Dr Pendleton. This pediatric office is no place for a new parent to take their baby or for any parent who ever needs to reach someone after hours when they come home from work to a sick infant. read more

We love Dr P she is amazing and we recommend and refer her to all are friends and family!!!

I absolutely love this office everyone is super friendly and helpful. I've never had to wait past my appointment time and I love the separate entrances for sick and healthy kids. Dr Pendleton is especially amazing she's very through and great at answering questions. My daughter is just over a month old but I don't see myself ever taking her elsewhere I love this office. read more

I used to really like this place until they got the new receptionist and Dr Danielle left. Will be taking my kids elsewhere.

Every Dr in the office listened to my concerns. When I call in to make my appointments they are always fast and efficient. I love having a dr that genuinely cares about my kids. read more

The best Doctor Office EVER!!! Great office staff, nurse practitioner and pediatric doctor. My daughter loves their office and so do I. I would recommend the office to anyone with a child! read more

This pediatricians office is amazing. Not only are the staff super friendly but they have extra services available or that come by every now and then so that things are convenient. I walked in for my daughters dr visit thinking I'd have to get a recommendation for a specialist and they said no we have an allergist who comes into the office you can do it through here so you can come to one place. When I went in for that appt they had dentists there giving kids free check ups. I mean it's just amazing. And Lauren carhart our daughters pediatrician is the best. She really understands and makes our daughter feel comfortable and is willing to work with us to get us everything she needs and try new things. She's great I'd recommend her to everyone and anyone who needs a pediatrician. Love this office :) read more

I called to try to schedule a well check visit for my 3 kids, but the receptionist told me that they can only see 2 kids per day? So I would have to schedule 2 in one day and go back the next day to schedule the other one? Really? What a waste of my time, I've never heard of this. I asked "why is that?" and she said -not very friendly - "that is our policy!". OK hung up and called another clinic that will see them all in the same day :) read more

Sat in the waiting room at 10:15am for a 10:30am shot appointment. Had many other parents come in and go in back to see the doctor. By this time it was 10:40am and I asked the front office old lady why it was taking so long and I asked what time the other woman's appointment was and her appointment was the same time but yet I was waiting longer and she just went back. She said I had to wait for a different doctor.....ok I understand....then I went to sit back down in the waiting room and the front staff office lady started talking shit about me! What the hell. Totally inappropriate and she had other staff members come to the window to look my way and point. It was 10:50am by the time I got back. Then the dr assistant was rude to me and cold towards my son who was getting his kindergarten shots. The dr (not Pendleton) said my son was 95 percentile in hight and 75 in weight and basically said I wasn't feeding him the right foods. She then promised his a free book. The office manager came in and asked if I had issues with the front office staff I told her what happened and she said they were just talking bad about the insurance company not me....ok whatever lady I'm not stupid. And when we were all said and done dr. Pendleton was questioning me about the free book that my son was promised, what a piece of work she is. He cried and said he was offered a free book. I had enough with this office I've been going to pendletons office for 8.5years and I'm done. They treat me and my kids like crap. If you have an appointment you are going to wait while walk ins are the priority. For a 10:30am appointment we didn't leave until 12:15pm. FIND ANOTHER DOCTOR! read more

We love Dr. Pendleton! I switched to her office when my daughter was younger and we were unhappy with Healing Hearts Peds. We have been a patient for over 5 years now. Always easy to get an appointment when needed and Danielle & Dr Pendleton are wonderful with my kids. read more

We came here because our son was ill and we liked the provider he saw. I thought we found a wonderful place, but I was not happy with the office over the next few months when he became sick again. I called on 4, FOUR, separate occasions needing my son to be seen but not once could they fit him in. Every time I was just told to take him to urgent care or the ER. I'm sorry, but I choose their provider for a reason, and I wanted to avoid the higher copay at the hospital. The nurse I spoke to on one occasion was rude. I'm a nurse as well and did not receive any type of compassion or help. I know they strive on "Christian" values, based on their website, but I did not feel those values at all. We also had a balance due which I was making payments on, but they decided to discharge my son from their practice over money. Do yourself a favor and pick a better practice, like I did. One that will make your family and child feel important and cared for! I only gave 1 star because I had to, honestly zero (0) is my score for this practice! read more

We really like Dr P when we had our initial interview appointment with her! We immediately decided to have her take care of our first newborn baby. However, on the first day home from the hospital, we had an unfortunate incident that our cat attacked our baby's scalp !!! His head has open wound and was bleeding!!! We called the office immediately and I was literally begging them to take a look of my baby's wound before his first appointment, which is the next day. The receptionist told me to put Neosporin on the scalp ..which is what we did. Then she said "we wouldn't do anything different if you come in today " "just wait until the morning" Really ? I was literally crying on the phone and helpless on how to take care of our baby. NO they still won't see us at alll. We called another office and this office wanted us to bring the baby in immediately for cleaning the wounds and prescribed antibiotics ointment for possible infection.... !! (I'm forever grateful to this another office for their immediate attention) anyways, This incident pretty much allowed me to learn that I can't count on Dr. P 's ffice to take care of my baby , especially in a case of emergency. DO NOT RECOMMEND THIS OFFICE TO ANYONE. read more