Starting off with, this location is permanently closed and is now a hot tub seller…read more But I bought a treadmill there in 2021 and bought a 5-year warranty. The phone number they gave me to FitCorp is no longer in service. Wondering if anyone out there has also purchased a service warranty from this now-defunct company and knows how I can get in touch with the service provider, if they even still exist?

No stars! RIPOFF!! They bought our used treadmill (which we originally bought from them new…read moreseveral years ago) and an elliptical in December. When they picked it up the delivery guy said he didn't have a check but they would mail us one. Several weeks later, after several unreturned calls, find out they had gone out of business, then in bankruptcy. Any outlet location we go to or call, doors are locked and calls go to voicemail. They were supposedly bought by Johnson Equipment. Went by there today and the location has a for lease sign and there's nothing but a desk inside. I guess you only need a desk and phone to steal. See attached photos.

I bought a machine from Craig. He was wonderful to deal with; very kind, knowledgeable, and…read moreresponsive. We picked up our machine and were accidentally given one box to one model and one box to another model. Craig really went above and beyond to make it right by having the correct piece delivered to my home and professionally assembled by one of his employees (who was also very nice and pleasant). I've had the machine for over a month now and it's working great with no issues. Definitely recommend this company!

I got great customer service by Eric and great work done on my two ellipticals. One was a new Life…read moreFitness elliptical and one was a old model life fitness elliptical. I am very pleased at the way they work now! I got the work done by Daniel and he knows how to find the problem in your machine. He also knows how to fix your problem on your machine.

I've been hunting a quality recumbent exercise bike for sometime now. For my birthday my sweet…read morehusband did some research and found Johnson Fitness in Plano and off we went. On entry to the store we were met by the store manager, Robert Morgan. We enjoyed everything about this guy... He was so fun to talk to and so interesting while he helped us find the best solution in a recumbent bike for me. We picked the Hoist Lemond Trainer. I LOVE IT! We scheduled delivery in just a few days. Tim, our brilliant delivery technician ( gentle giant ),arrived on time and got us all set up in no time! I got my first session in that same day! Again, I LOVE IT! Only one tiny hiccup I couldn't figure out why the heart rate wasn't coming on. I called Robert, our store manager, he took time out of his Saturday to swing by to show us where the wire in back of seat had simply unplugged. We were so grateful for Robert and Tim for their help and the integrity of their work. Highly recommend and will do business with them again.

From the owner: home fitness, treadmills, ellipticals, rowers, home gyms, massageread more

TRUE screwed up and wound up shipping two treadmills to me from two different distributors. They…read morewent ostrich on me and while acknowledging their error did nothing to remedy it. Busybody took care of the error by buying the extra treadmill and reselling it themselves. Thumbs down on True and their field manager for going full ostrich after their admitted mistake. Thumbs up for Busybody for correcting the problem.

I purchased a $4,000.00 tread mill and called to get status on Tuesday of last week. Jarod 'the…read moremanager' never called me back. Now, it's Saturday and I called and he still can't give me a status and was very rude. These people need a stern lesson in customer service. As the previous review said...Once the have your money, your on your own.

Okay -- I don't buy anything (yet) but they have EVERYTHING and the guy who was running the store…read morewhen I showed up (after they had closed) was perhaps one of the nicest guys I've met. Good lord. What a pleasant informed and helpful guy (Brian Smith). If I buy something it would be mostly due to that guy! Give them a try.

Friendly and knowledgeable sales personal! Beautiful store with many different options .read more

Robby knows his job very well and has a very friendly attitude. He goes over and beyond to provide…read morealternatives where applicable

Walk away now. I confirmed the appointment in early Jan for 2EZtek to repair a treadmill via…read moreThumbtack . Things were off to a good start. He was professional and the timeline was reasonable. He ordered the part and said it would be about a week. I followed up about A week later asking for an update. The part was in but then we had an ice storm which would have made it difficult for him to get here. No problem. I followed up again for an update on when he could get here and was told 2/5 I asked for an approximate time window and was told his car was in the shop and he was hoping for the next day. Sent two more requests for update and was told he would know by Monday of this week. Followed up Monday and was told Friday and maybe today Wednesday. Waiting for an update now but it seems as if I'm getting the runaround and he has never once voluntarily or proactively reached out to me He represents himself as if he has a team yet he is the only one based on the fact that no one else could come out or the other reviews. He refers to getting a technician scheduled but he's the only one who seems present. Robby finally retuned to complete the repairs but was unable. He said he'd issue a refund check. It's been two weeks and no refund. I reached out to him but now I noticed he's not on thumbtack anymore. I'm so thankful that I used thumbtack because they have a moneyback guarantee. Since then he has deleted his account with thumbtack.

Was traveling from New Jersey to Dallas and wanted to get some Mavericks Merchandise . Googled a…read morelot and found dicks selling it... found the nearest showroom.. location wise not the best, but was convenient to shop here.. service could be better.. and the stock for Mavericks merchandise could be better.. Couldn't find various sizes .. I did find a few T-shirts in my kids size.. wish they had a better inventory.. pricing was OK.. billing and checkout was quick. They had a lot of other merchandise and soccer World Cup T-shirt, T-shirts.. they were going for decent discounts because the World Cup was coming to close.. overall good experience, but I just wish they had more sizes in their stock..

I wanted to give more stars because the young lady who helped me find the area I was looking for…read morewas so friendly, helpful, and professional. Unfortunately she was the highlight of my experience. Every other sales person I came across was so busy talking about the game the night before that they didn't acknowledge me when I walked up to them and I finally walked rather than pointing out such poor customer service. I was there to purchase a gift for a girl who made the cheer team. I was disappointed that the selection of items was ridiculously small. Evidently no one has told the marketing department about the amount of money cheerleaders spend. Even if cheer is not a major focus for them, I believe they could do better than so few items that would barely fill an aisle end cap.

We were having ongoing issues with three treadmills in our corporate gym, they were loud and…read morehonestly sounded like they were about to fall apart. Carlos came out last week and serviced all three machines, and the difference is night and day. I got on one this morning, and it was incredibly quiet. For the first time in a while, I was able to actually focus on my run instead of worrying about the machine. If you need maintenance or repairs for your home or business gym equipment, I highly recommend Gym Service Solutions. Reliable, professional, and they truly get the job done right.

Carlos was on time kept me informed and very professional and personable ! Did an excellent job…read morefixing my massage chair! Was also very timely making my appointment! Good Job Carlos