I checked into a room 1805 here at your resort. Been a guest 3 years. Staying 10 days. I'm highly disappointed in this stay. No matter what the situation around us, we pay a lot of money to get away and try to enjoy our time here. Upon entering the room it is dingy, and smelled musty. The walls, doors, floor, they all have dirt and grime on them. Caked in the corners. Toilet seat dirty. The walls cracked. The vents blowing dust and filthy. The floors dirty. The furniture is cracked and falling apart. You cannot use it. Caving in the middle, and legs broken. The shower doors have some kind of stuff all over it in the inside, and down the door. The toilet paper holder is barely hanging on about to fall off the wall. The kitchen light won't stay on and flickers. The shower curtain in the master wasn't even connected and hanging. The dust ruffle has stuff and dirt ALL over it including the headboard. The Front desk was called, and simply they said nothing she could do. Would tell manager tomorrow. That housekeeping was short and maybe they were trying to hurry, and missed stuff. GROSS!!! You tell guests that . Oh sorry, our Housekeeping was In A hurry. We will get them to change your bed skirt tomorrow. Really. That's all she kept saying. If my room wasn't properly cleaned (and I took a video and pictures of it) Then you NEVER should have let be me enter it. I'm in the medical field, and am highly aware of the pandemic going on,and germs, and you tell me my unit wasn't cleaned due to your ineptness of staff. That should NOT reflect on my stay, my health, and my pay to stay 10 days in a filthy room that's falling apart and tell me there's nothing you can do until tomorrow. And then you will just change my bed skirt. So I stay in a dirty room. And there are photos to show it, and even suggested the manager come walk it. The decor has dust caked on them. I'm truely disgusted. I am particular about where I stay, and I'm highly disappointed in the way this was handled. You could place us in a clean room for the night, to at least clean this one or move us. NOPE. Nothing. Anyone would offer that! This is NOT right. If I could post the video and photo I would. I'll be posting them in all reviews, I'm so disappointed in this place of business and how it was handled. We called immediately upon entering and was made to feel "we" are a problem because you are short due to a hurricane. We called the day before to check on the situation and was told everything was okay and great there. We did our last get was failed by yours. Also, nobody wants a dirty room, and your night supervisor did say they were in a hurry. Also, she stated some employees couldn't get home, well, that's shouldn't affect my stay or service I paid for. I get a code black and stay at the hospital, but that doesn't affect my patients care , or the health and safety of them either. That's our JOB is to help them feel
Safe and clean doing it!! She stated numerous times They could clean a bed skirt. NO. You will clean the entire thing. With furniture collapsing and things falling off walls, and the vents are filthy. Also there was an odor coming from. The kitchen, we found a filthy rag, that had been there for a few day's stuffed down in the garbage disposal. That was enough. This needs to be rectified. We asked to switch rooms and was made to feel like a problem. Come travel for hours to be forced to stay in a dirty place and was told they may not have cleaned it appropriately.... I'm literally afraid to sleep in these sheets. I will not be coming back to this place and hopefully my reviews will help others to know this isn't a place who had your best interest , or health and safety at heart. And to state on your website you're exceptional housekeeping at the resort is top notch and a standard of care. Well that's not true at all. we simply just want the right thing done here. read more
