The owner of Heartwood Fence, Fadi, called me the same afternoon and asked how they can make things…read moreright. Spencer did come out on Friday, Apri 24, and gave me an estimate. I admire a business that makes things right. I appreciate it and Spencer was great at pointing things out that I did not notice or even think to ask.

Heartwood Fence built me the best fence and exceeded my expectations. They're a young company…read morerelative to some of the big companies in my area, and I always like to support local businesses when I can. When I called for a quote, I talked to Spence who helped me throughout the process and was sure he answered my and my wife's questions. He presented different quotes as requested without any fuss. The crew that showed up at my property to do the work were diligent, hardworking, and performed their job to the max. They removed my old 4.5' fence and installed a 6' fence with 6x6 posts, which is unusual if you look around, as I did as I was out and about around the area, I haven't seen anyone with 6x6 posts, all of them have 4x4 posts, which means that this fence is going to last a very long time in my opinion. Also, the cap and rails on the top of the fence are beefier than most of this style, (2x6). The word I use to describe this fence when I tell my friends about it is Diesel! When the inspector came out to look at it, he walked the fence and was done in about 2 mins, with no questions as I'm sure he was impressed with the quality. if you're shopping around for a fence, make sure you talk to Spencer and the folks at Heartwood Fence. Not only did I get a higher quality fence, it was at a price that was less than the competition.

My salesman Elana and the foreman/worker were very honest and kept me informed during the entire…read moreprocess. Not the cheapest quote I received but the best value for the quality product I got in the end. Will do business with again in the future.

I had an estimate om April 5th from Rosenbaum of $4100 for 80 ft of fence and a gate on April 5th…read more Crew showed up early June but not really a crew since only one guy showed up at 2:30 pm. Job was so bad that I could not open my fence except from the outside. Rosenbaum finally resolved the problem early August. Run don't walk.

It's just a fence…read more........ Ashley was our project manager, and she did all she could to help me get through the issues of my fence, which I appreciate. The actual installation of the fence is where the disconnect comes. The contractors are there to put up a fence. However, that may go. Since Dandale employs these people, I assume they are up to the company's standards and living up to Dandale's mission. I assume they have worked on other projects and have gotten approval, making their resolution and customer service how Dandale wants the experience to go. After my wood fence install, I had concerns about some of the wood quality used. The contractors dismissed me six times, saying they had to use it, and gave me the final walkthrough paper to complete on my FIRST final walkthrough. The final walkthrough paper is misleading because to sign is agreeing that "you are 100% satisfied," which was not true in my case. After getting in touch with Dandale and showing pictures, the contractors had a change of heart and suddenly left and returned with better wood quality. After changing the pickets and one rail post, I pointed out two more. Instead of changing the whole rail, they cut it with a chainsaw, cutting into the post simultaneously. They then put a new half piece up (for some reason, leaving the other half of the poor-quality wood still there) while leaving the splice in the post and the point where they connected unevenly showing. To make matters worse, they left without a walkthrough, meaning there was still another rail similar to this janky fix that needed attention, but at that point, I no longer wanted the same crew and mentioned this to Dandale when I contacted them with the new update. The answer: The same crew returned a third time to put a picket OVER the unsightly uneven half-board connection they made (hiding it) and did not address the issue of driving off. I asked the contractors for a new crew to do the final repairs, but they insisted on doing the last rail and, this time, did a final walkthrough with another family member. I still don't know what it looks like a day later, nor do I care to know. Dandale approves their methods, so there is no need to continue to go back and forth. My experience is why I say Gillian oversold the company. It is not a miracle fence company that only does fences and has the highest quality products. Some may be true, but it does not translate to an experience, unlike any other fencing company. My experience was not the highest experience or quality (without much back and forth). It is just a fence company that CAN put up a nice fence. It is not worth automatically stopping here just for the name or what the salesperson says at the two-hour quote (and yes, it takes two whole hours) CONS Pressure cooker: Personal preference probably, but I do not like making decisions on the spot. When you get the quote, you must accept it at the table or lose it. Another pressure cooker moment is when doing the final walkthrough; you are walking through with the same people with whom you may have voiced concern and had to go back and forth. Uncomfortable, especially if you have the same number of back and forth as I did. Problem-solving: When you have an issue with the contractors, they send the same contractors out to fix the problem you have already told them about. For me, this meant them leaving and coming back too many times. By the last time, it is clear that customer service is out the window. Quality: The contractors ignore the quality of the materials when picking, loading, unloading, or using them. Only some of the wood is poor quality, as most of mine was good; however, to boast that you have the highest quality product means you vet through the material. From my experience, this is not the case. It is "you get what you get." PROS: They offer a flat rate Military Discount They handle your HOA They advertise to have a five-year warranty (I cannot attend to how this will go, but I may have to use mine) The consult to get a quote is scheduled quickly The process from beginning to end is done as soon as possible The contractors were pleasant Gillian bleeds Dandale (she may have oversold the company, but she deserves every bit of acknowledgment for how she represents them) The direct Dandale employees are pleasant, professional, and friendly.

Installers were not at all clear what the fence design was supposed to be and framed as a normal…read moreshadow box instead of what was discussed with the sales person.. picture framed shadow box. the framing was complete before I saw it was wrong. We went ahead and allowed them to continue as is.. No one from the company ever came to property at beginning or end of project. The company really needs to think about how they are running projects. In the end the fence look okay but I had them leave some some fence planks so I can replace some boards that are not (I feel )correct. I felt like my wife and I were the project managers.

Mr Gibson was fantastic. I wanted a storm door installed. He got me a very reasonable quote and he…read morewas able to pick up the material. Had a hiccup at the hardware store but he was super patient and was still able to install the same day. Him and his son did great installing the storm door. He gave me his card (which I will be using to call him back out for some carpet removal and wood flooring installation) and he even did a quick reinstall for some kick molding I had removed. Very friendly and professional. Can't wait for our next job together.

Mr. Gibson replaced outdoor trim on my porch (the original was not meant for outdoor use) He…read morereplaced rotted wood screen door with vinyl door. Replaced rotted wood, and repaired a post on front porch. Gave helpful advice, reasonable cost. He and his son were wonderful to work with!

I was impressed with how quickly they got in touch with me. For some reason he didn't understand…read morethat I was interested in getting a chain link fence, which I thought I was clear about, so that put things behind a little bit. I thought their price for the job was reasonable, even though I asked for a quote with one and two gates, but only got a quote for one gate. My husband wants me to get at least 2 more quotes before we pick someone for the job. That's where I'm at now.

Foxtail Fencing did a phenomenal job on our fence! They went above and beyond what we wanted. We…read morewent back and forth about getting a 6ft privacy fence, but with the gates and the quality of the work, it was definitely worth it.

An HONEST businessman. Both owner and son are good people and don't recommend work that is not…read moreneeded. Their prices are very reasonable for full fence replacement, and great for repair. We will be using them next year to replace our fence.

Scott Foster and his son are incredible craftsmen. I have never seen a fence as straight as the…read moreone they put up for me. His prices are the best and Scott goes above and beyond to please. I already had a fence installed by Rosenbaum, and it was put up correctly and has lasted 15 years. I called Scott, just wanting to give a smaller business a chance. When he told me it was he was and his son that actually do the job, I was sold. What a great choice I made. My new additional fence is even better than the one Rosenbaum put up. 5 stars for these guys. I willl never let anybody else do fence work for me as long as I am living. Foster fence is simply the best.

I cannot say enough good things about this business, it's owner and his employees. They came to my…read morehome handled everything on my list with precision and professionalism and charged the prices they agreed to which were in my estimation fair. They cleaned up after themselves attending to every detail and were so kind to my animals. Even if you have to wait a while for an appointment with this crew I guarantee you won't be disappointed.

The crew working under Josh are all good folks. They came in, did a handful of jobs for me, cleaned…read moreup, and left in just a few hours. What they couldn't do in the day of the appointment (due to weather), they came back in a couple days and knocked out. They are so polite and kind that it's ridiculous. I will be calling them first for any issues I have from this point forward.

Had visit Jan 15, finally got price quote a month later for fence. Asked about second project cost…read moreJeff stated I would receive it next day.. it has been a week. If I have to chase a contractor down for pricing then they must be doing so well my business means nothing. Moving on.