Our experience with Hercules Fence was very frustrating and disappointing. The salesperson, Mike, came out to do the estimate. We requested an eight-foot fence for our backyard because we have an inground pool on a busy road, to which he rolled his eyes at our request and said, well, that's going to be expensive. When we asked for a portion of the fence to be lattice for climbing vines, we were advised that this isn't cost-effective since they make their lattice in-house. When he sent over the contract, we did not realize that he didn't notate the agreement with our requested specifications. We signed the contract and was advised that there is a slight waitlist for installation, about five weeks. Well, three days later, Ms. Utilities is out marking the power lines. We called to ask about installation since the yard was recently marked. We were advised that Ms. Utilities must be ahead of schedule, and we would need to wait about five weeks. By the time our turn arrived, the markings had disappeared! So Ms. Utilities came back out and re-marked all the lines. We were told the workers would be here at 830 to begin. The two employees that came to do the removal worked for a couple of hours, removing a portion of the fence before calling it a day. We were shocked when they did not attempt to secure the yard due to the inground pool. The next day the workers showed up to complete one side of the fence, yet stopped working after completing about fifty feet of fencing. This cycle repeats the very next day. The following day they came to replace the back fence, but couldn't because they forgot their compressor. It's tough to install a fence without the proper tools! The workers immediately halted their progress and left for the day. They returned the next day to complete the rest of the work. That is when we noticed that the fence was only six feet rather than the eight feet we requested. When we pointed that out, Mike so kindly pointed out that we signed the contract with the fence at six feet. When we expressed our disappointment, he blew off our concerns. The fence was completed, and all the workers left. My final observations are as follows: 1.) The salesperson doesn't care what type of aesthetic you are looking for when you discuss options. He will clearly pick what you should have, and you should be grateful. 2.) This must be the cushiest job ever! The workers never stayed longer than two hours. 3.) The fence is a quality fence, but dealing with this company was very tiresome. read more