The frappes are so good here, a lot of the baristas have my order memorized which I really appreciate because I love being able to enjoy the same taste over and over again! The staff is very welcoming and super nice! I also love the banana bread here very yummy. Such a good study spot too read more

While on an extended weekend trip to the Bay Area, Dear Hubby and I found ourselves in this area, trying to find a Starbucks on our way out of town. We both needed to use the restroom before our long drive, and get a refreshing drink. The counter service was provided by a cashier who was very friendly and helpful, since we're not familiar with Peet's menu. The front of the shop is attractive and seemed to be clean. The order came up pretty quickly. The restroom situation was another story. They have two gender neutral rooms. The one I was in was out of the essential paper one needs, and the floor was strewn with all manner of paper bits. The quality of the paper towels was such that they would shred and rip, with pieces ended up on the floor. It looked like it hadn't been checked for many hours. Sometimes restrooms do require a re-stock and at least a minimal cleaning. They also didn't have Stevia packets as available condiments for the drinks. That's a big fail for DH and me. Overall, our visit to this location only reinforced why we don't choose Peet's as a normal go-to coffee place. The drinks aren't the pleasing to our taste, and there tends to be some kind of lacking in getting it right at each of their stores I've been to. We just aren't Peet's people, it seems. read more

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Drinks are mid. Ordered a matcha frappe but got a regular matcha latte. Tried again another day & requested for no cinnamon in a drink but it was applied. read more

I generally like Peet's coffee - way better than Starbucks. The staff at this location are generally very nice with the exception of one who gruff. Then I saw her do something disturbing. She was walking around, pushing the chairs, then walked over to the counter with the half-and-half push the trash down with her bare hand, then reached under the counter and with the same hand, put fresh napkins on top. 08:50am 05/20!26 read more

An unfriendly guy at the counter. A cashier who told me that there were two shots in my coffee when there were only one (she didn't know). The worst is that it is so tough to get on the internet in here... read more

My fave Peet's in the area. Some times the weekends are a hit or miss but weekdays, my drinks are always perfect. read more

Very disappointing customer service I had an extremely frustrating experience at this Peet's Coffee on Sunday, July 26 around 4:21 p.m. My order was given to another customer, and when I asked about it, I was told that my order did not exist. The situation became even more frustrating when I was repeatedly given a replacement drink that was not prepared correctly. What was most disappointing was that I eventually showed the employee that the espresso drink given to the other customer actually had my name and my order information on the label. Even after this was clear, there was no acknowledgment of the mistake or sincere apology. Instead, I was met with an argumentative and dismissive attitude, as though I was somehow mistaken about my own order. I hope management reviews what happened and addresses the customer service issues with the staff involved. I would not expect this kind of treatment from a coffee shop, especially when the mistake was clearly not the customer's fault. read more

Hello. This is not a waiting issue but a lack of kind customer service. I submitted an order for two drinks and two sandwiches. Although we received the drinks and one of the sandwiches, we did not receive one of the other sandwiches. No biggie. I waited and waited. (When I initially ordered, there were three workers at the front - a younger girl who rung me up, a gentleman, and a Jennifer.) A significant amount of time had gone by after receiving my two drinks and one of the sandwiches, so I decided to ask the woman making the drinks, JENNIFER, about my order. I was very polite when asking and I was immediately surprised at the attitude -- stating "there's only two of us" and so forth, that I can't even remember word for word at what else she said, because her attitude and tone was so distracting, that it's all I could hear and feel. It was completely unnecessary and uncalled for given that I was only following up about my order -- which is normal when a customer has been waiting for awhile. I had no problem waiting even though I was supposed to be going out of town that day. More and more time passes by that at this point it's suspicious. The person I was with decided to ask for a follow up for my order since we had been waiting for a while. Jennifer goes and checks on my order (finally) and we counted 6-8 MORE orders ahead of me on top of all the other orders that went ahead of me. Mind you, I was there first before a lot of people and everyone else was getting their order before me. Had we not asked (again), we would've been waiting there forever - TURNS OUT I GOT CHARGED BUT THEY NEVER PUT IN THE ORDER. This was a situation where it could've been handled with kindness and it would've been no biggie, but instead I was met with an attitude, a lack of care, and a lack of consideration. We all have our bad days, and I get it. But Jennifer at this location needs re-training on customer service, a break, or maybe a day off, because responding like that to a customer is not appropriate. read more

So my trick is to order the coffee with lots of room and just add half and half to it. I feel that it gives me the smoothness of a latte with the richness of the half and half, and it's cheaper than ordering the latte by far. Peets coffee tends to be stronger than Starbucks for me, so the coffee here does the job of the espresso. read more

Peet's Coffee - Coffee & Tea Near Me - San Mateo, California

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This was a quick hit & run for me. Getting ready to drive home, I felt the need for some caffeine before I hit the bridge. I managed to find a parking space a block away and placed my order on the app for a Large Iced Golden Latte, customized to my liking. By the time I walked in the store, my drink was sitting there waiting for me. This is the way it should always be. Now, if only they could figure out how to stay open until 7:00 pm at more locations. read more

If you have all the time in the world to wait for your coffee, than this is your go to place. I usually go to Starbucks or some other local coffee place, but this morning since I was at Whole Foods, I thought I would treat myself. I was there this morning at approx 10:55am....not real busy...Got right up to cashier and ordered a regular coffee with room for cream....Simple right? Wrong..... Usually at Starbucks the cashier pours you coffee and just hands it to you....The dark haired clerk started talking to another employee and turned her back on me....so I thought well maybe they don't do it like Starbucks......So here begins the wait..... Customers came in and order their drinks (not a regular coffee) and they were getting theirs....Then I thought well maybe she's making regular coffee because they are out? Or maybe the barista is supposed to pour it? So the wait continues..... Finally after a few more customers came in and got their coffee, I went up to the cashier and said where is my coffee....Just a plain coffee.....Large.... and wait for it..... Oh, I forgot...... Then she asks me what kind of coffee??????????????? I said anything at this point....So she fills it up to the rim and hands it to me....NO apology....Nothing....in fact she acted bothered..... Peets do better....or at least hire someone with more than one brain cell.....Someone that smiles and is happy to be there..... If she would have said sorry I blew it....I would have had more respect for her...but you could tell she really didn't want to be there... So back to Starbucks I go.....or some other coffee shop..... read more

This used to be a good place , and I'm not sure if is the new team or the lack of training but they definitely need to improve their customer service. they are not consistent, the coffee is different every time. read more

Chocolate syrup with fiery spice note was really delicious, basically its's a fusion of rich chocolate and notes of warming spices with some quality espresso shots and milk. Unfortunately its a seasonal item and its only available around Fall. Can't wait to get some more next year! read more

I rarely get to go to Peet's Coffee to actually get a drink; more-so it's for the coffee beans, BUT w/ such the welcoming of the friendly staff, especially DANTE! He's convinced me to come more regularly =0) Plus, I love their Morning Glory Muffin ^.^ Thank you, Dante, again for your positive energy-makes my day better !!! read more

The barista Angel did an amazing job on my drink!! My drink was so refreshing and he was kind!!!

Barista was wiping her runny nose with her hands while making coffee. Pointed this out to the cashier who had someone else make my drink, however, I never saw the barista in question wash her hands. read more

I fell in love with this Peet's when I used to come only on weekends but I am very disappointed by the weekday AM shift. I try to give this place second chance, but I'm just not feeling the morning shift here. Well, Cassandra is in the back. The other lady is working to fulfill all the orders and she picks and choose her favorite to say hi to. I used to be a regular here, but there's an inconsistency with the way. The drinks are made in the imbalance and teamwork here. read more

I absolutely love the Peet's team we have right now (November-December 2024)! Everyone is so positive and welcoming. Knowing my love for pumpkin spice latte, they even saved a bottle of syrup just for me. After every workout, I always stop by to grab coffee from these guys because the emotions from visiting this café are a thousand times better than just the morning coffee itself. I don't understand the negative reviews. Over the past year of visiting Peet's, I haven't noticed anything bad or disrespectful toward the customers, even when there's a huge line. Customers should respect the staff and stay calm--that's when the coffee turns out great. Thank you, team! You rock! read more

Terrible terrible service. They messed up our drink, when I asked for the correct drink, the barista proceeded to make the drink, slide it to me rudely where it almost fell off the counter, AND made the drink wrong TWICE. Ridiculous... If I'm spending nearly $10 on a coffee I'd prefer if it was made correctly without attitude! read more

I tried an iced caramel macchiato with oat milk, and it tasted good. It's a nice alternative to Starbucks. The place is spacious, offering plenty of tables if you'd like to spend time reading or doing other activities. Service is decent! read more

Peet's Coffee - Ice coffee - Coffee & Tea Near Me - San Mateo, California

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Here's what you need to know if you're working out of this Peets: Back of the house is freezing cold. Even with a sweatshirt and down jacket I'm uncomfortable. A few short tables with 2 chairs, plus a same height bar/table with chairs. Outlets accessible in the corners along the wall. Two comfy chairs in the back corner perfect for a chat, still cold though. The front where you order drinks stays warm... too warm? There's only 1-2 tall tables in front window, often without chairs and folks waiting for their pick up hang there. Two other tables in the front area with a lot of foot traffic. Again I can always county on Peets for consistent great tasting cappuccino and service with a genuine smile. read more

This Peete's Coffee has a great team. The barista there is high energy, positive and makes people smile...including me :-D.

Dismayed to see the espresso machine changed for an automated one. Big mistake, we have those at work and they make lousy espresso, I am not paying Peets prices for a vending machine experience. One problem with these is with a manual one everything is in the open and stuff is cleaned in between use, the barista has much control. God knows what goes on inside these machine or how often they are cleaned inside. For all I know my espresso shot may have sifted through caked used coffee grounds from a week ago , yikes!! I will try other locations if this is gonna happen at every Peet's they have just lost a long time customer read more

Great location, right next to Whole Foods. Quite a bit of seating options inside, only one bench (no tables) outside. Classic Peet's cafe. Service was always very friendly. Overall, a great casual spot to grab a coffee or tea. read more

Great service, excellent coffee! Scones were great, too! We had chai latte and hot chocolate - both served hot and delicous!

Stopped in a few hours before a wedding as we knew it was going to be a long night. My sister and I ordered the pumpkin cold brew with oat milk. The menu state with jelly. We got our order and the jelly wasn't in there. Apparently the drink comes two ways - with or without jelly. Gotcha! read more

If I could give this place a zero I would. Walked out before even ordering because the lady in the front who looks like she should have retired 5 years ago had the worst customer service. We walked in with our service animal and she yells across the room excuse me excuse me the dog can not be in her condescending infront of another customer. I politely let her know it was a service animal. No apology. Most places ask politely and let you know if it is not whatever there policy is. This is not an inclusive environment. read more

Millennials!! If you don't like to serve people...maybe you shouldn't be in food and beverage industry! Maybe she was having a bad morning, but if you feel overworked..the team should have a talk with the manager for more staff! read more

Mocha frappe from Peet's 1020 Park Pl San Mateo is so disappointing. No coffee nor chocolate taste but only sugar water. Always have Mocha frappe from Peet's for years but never had this bad before. Don't waste your money on this branch. read more

Peet's Coffee - Peet's Mocha Frappe from Sam Mateo is very disappointing. No coffee nor chocolate taste at all. Just sugar and water. - Coffee & Tea Near Me - San Mateo, California

No lines every time I come! One of my favorite coffee places! Peet's coffee is definitely underrated! read more

Peet's Coffee - Ethiopian Super natural dark roast - Coffee & Tea Near Me - San Mateo, California

I generally love Peets. This location is convenient, super good customer service, and very fast. The coffee is the best version of Peets. Good WiFi and lots of space to put your head down to do emails or study. Pretty quiet. read more

I love the environment that i get surrounded with as soon as i walk through those doors!! Everyone is so kind and i especially love how my order is always made right and on time unlike starbucks. My kids loved the pride star sugar cookie but it is sadly removed:( Please bring it back Peets!! read more

Want a custom order?? Find DRAKE! Drake will listen and make it the way you like it, plus offer various options that make sense. He also makes the BEST FOAM, hands down! I've had foam, good foam, weak foam, foam that looks like soapy water -you name it, I've had it...oh, and did I mention I don't really like foam, BUT I LOVED THIS FOAM!! Ordered my drink with 2% milk, in case you're wondering. If PARKING seems a hassle here --head underground!! Drive past Peet's, Tmobile, Chipotle, Pasta Pomadoro, and the Entrance to the ramp will be on your right side. Tons of parking underground, with an elevator into Whole Foods. :) read more

Peet's Coffee - This guy, Drake, makes the BEST foam! - Coffee & Tea Near Me - San Mateo, California

I stepped through the door of this Peet's and a guy called out 'Welcome in" then continued to talk to another barista at the espresso machine...for several minutes. It was about 4:30pm I walked over to the counter where they were chatting (just to make sure they saw me) and then back to the register. After another minute or so the guy came over and asked 'How can I help you?' (smiling) I gave him my coffee order. He 'corrected' me and called it some fancy name saying "oh you mean a"....blah blah, blah. And proceeded to charge me $1 more than I usually pay for the exact same drink at the 'other guys'. He didn't give me a discount for using my own mug. (I bring my mug to all the coffee houses doing my part to save land-fill) I mentioned to him that the 'other guys' don't charge for whipped cream and I walked to the condiment bar. He called out to me across the room BY MY NAME (I guess he got it off my CC) "...we do charge for whipped cream." There are many other coffee houses in the area competing for my money and vying for my attention. I won't be returning to this Peet's location. Between being ignored and confronted by snarky baristas, lol, it's been a pretty disappointing coffee day. read more

I love getting coffee at this location. They never burn the beans, coffee tastes great, and staff is awesome.

Bummed they no longer use a real espresso machine. They use an instant machine now and the espresso drinks are watered down like gas station coffee. Yuck! Bring back the real thing please Peet's!!! The baristas are super friendly and the vibe of the store is really nice. I hope they change back to real espresso machine soon. It's still sitting on the counter! read more

This is a great PEETS location. They know how to make an iced Americano... not all coffee places do... but PEETS does. Free wifi, bathrooms, lotsa seating inside, in front and in back. Prices are a little high..... but hey, that's the Bay Area for you. 5 stars. Make sure to put the app on your phone, you get a free drink after you but 15. read more

Peet's Coffee - Coffee & Tea Near Me - San Mateo, California

The best staff. Shoutout to Drake and Dante who always make me feel welcome coming in. Very kind staff willing to support your order. That is a rarity in the coffee world so I appreciate it. Reliable drinks and great staff! read more

Flat out couldn't buy coffee. There were two girls behind the counter, and one helped the lady in front of me. When that was done, she had other things to do. And I don't mean make the ladies drink, and it wasn't a simple coffee pour. Crumpling bags, organizing the counter, straightening her apron, etc. I would say I waited 3 times longer than a patient person would wait. I wasn't in a huge rush but I do work, ya know? Pastries are scattered, no clear effort at presentation. The pros about this Peet's: it was a beautiful day, and it is near Whole Foods where I got remarkably good coffee. read more

I always find Peet's drinks to be much stronger and flavorful than other big chain. The Chai tea latte is one of my favorites in the fall and peppermint mocha for the winter! read more