Anytime I get to visit my home back in the Bay, we always make a point to make it over to Peet's. We must have just missed the morning rush which is not a bad thing. Our drinks were nice and hot but not scolding, and the food was warm and ready to eat. I especially liked the egg frittata and the regular croissant. This time around, this visit was the only meal we would have for the day. Our hot drinks and hot food were what sustained us the whole 3 hours back home. read more

Ordered peach on the beach with extra syrup.. yummy, refreshing, satisfied my craving. Also ordered a chocolate brownie.. It was delivered quickly. Thank u Peets for making my day better... read more

Peet's Coffee - Coffee & Tea Near Me - Palo Alto, California

My go-to morning spot! Staff is friendly and efficient. Coffee is consistently fresh and tasty. If you're looking for a hang-out, this is not for you, as there's no seating. But for hot coffee to go, it's solid. read more

I ordered 3 drinks from this location this morning. 06/18/2025. One small matcha and two medium caramel macchiatos, the two macchiatos were made hot instead of iced which i didn't have an issue with i know it was a mistake but my problem was when they remade the drinks they gave me two small macchiatos instead of medium. I asked the employee if the drinks were medium size (they clearly weren't medium sized but i still asked just to confirm) the employee looked me up and down, then said "yeah" i then just walked away because i could tell that the employees were being rude when all i was to them was nice and respectful. Not only did they basically steal my money because they charged me for a bigger size that i was given but they were also rude when i kindly asked them to fix the order. I won't be coming here again. read more

Honestly, before I came to this location, I was not a fan of Peet's! I had been to multiple Peet's locations and nothing ever really stood out to me. I started coming here 2-3 times a week because of how close my work is. This is where I learned to love the establishment. I am an avid matcha latte fan. For the longest time I was getting my matcha lattes here wrong! I always wondered why they never tasted that good, and I realized it was just because I wasn't tailoring it to my liking. Mirella is my favorite! She helped me figure out that I should substitute the simple syrup in the matcha latte with honey syrup, and I eventually learned to add extra matcha so that I could taste more matcha flavor. She and the other baristas are always super friendly, even when I stop by at 6:15 am on a weekday (I know everyone is just waking up too, but they're always up there with warm and welcoming attitudes). Definitely better than any other Peet's location out there. Wonderful people, wonderful drinks, everything is perfect. Wouldn't change a thing! (No seating inside or outside btw - just a grab & go type of place.) read more

They serve great coffee here. The latte was well prepared--not too bitter and with the right amount of milk. Cinnamon coffee cake was a great complement to the latte. Make sure they heat up the coffee cake! There is no seating inside but you will find a a long, small standing table if you want to lounge around a tiny bit. read more

Just passing through... gimme java! Two Spaniards' are talking next to me in high tech and Spanish, two languages I don't speak. However, everyone is influenced by the delightful coffee buzz , which is a language I do speak. Si, this Peet's is best if you are passing through. There is just a few seats outside. The plus side is that there is usually parking available which makes this the perfect place if you are on the go. Stop in for a coffee to go at one of the several parking spots reserved for Peet's customers and then your off on your merry way. read more

Peet's Coffee - Limited outside seating - Coffee & Tea Near Me - Palo Alto, California

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Great friendly, and consistent service New manager Mirella is super friendly and welcoming She's definitely upping the already great customer service and friendly environment This is my favorite Peets location read more

Peet's Coffee - Barista - Coffee & Tea Near Me - Palo Alto, California

Perfect coffee every single time. I love the flavour and the staff is always so nice. Makes my mornings happy.

I think it's safe to say that this Peet's has definitely improved since my last review. I've ordered an almond milk latte on my last several visits here and it's been great -- just the right temperature and prepared quickly. Think of this Peet's as though it's a "Peet's Express" if you will. There is no indoor seating and the interior is a bit small. Lines can and will get long in the morning, but definitely not nearly as long as the lines at Philz nearby. Just like any other Peet's location, you can also get tea, pastries and beans among other things. If you need something to wake you up and keep you warm before boarding your train at the nearby Caltrain station, you can't go wrong by coming to Peet's. 4 stars read more

Peet's Coffee - Front entrance and signage - Coffee & Tea Near Me - Palo Alto, California

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I always try to support my local establishments. I have been coming here for over 15 years and have had good experiences with friendly efficient baristas. All I wanted today was to buy two pounds of whole beans, and I happened to be in a bit of a time crunch. When I arrived, there was only one person in front of me and no one in line behind me. I ordered $38 plus tax and tip of coffee beans. They made me wait until others behind me get their coffee's first. All the baristas were busy taking orders of patrons in line behind me and making coffee, accept for the man with long hair who was wondering back and forth not doing much. I signaled that I was still waiting for my whole beans to the woman who took my order. She asked this man to prepare my beans and continued to take orders from other people in line. Knowing I was in a hurry, he made sure to go as slowly as possible, irritated that he was asked to help me. At one point, I had to move out of the way for others and stepped on a bean which made a popping sound. He stops filling the coffee and turns around to gave me a rude stare as though I'd made that sound on purpose. (Huh? Am I supposed to be intimidated just because you're a foot taller than me?! I believe my purchase contributed to your pay. You did not deserve the tip!). He sarcastically says "thanks for waiting" while handing me my long awaited beans. It's really too bad as I liked this local establishment. But if this is the kind of "service" to expect, it's much more pleasant for me to buy my beans at Starbucks or Verve even if they are a bit out of the way. Learning opportunity: It only takes one experience like this to loose a repeat customer forever. I am also in the service industry and will use this incident to remind my coworkers if we can't deliver in a timely fashion, the patrons should still be treated with respect. As the old saying goes: Treat people the way you want to be treated! read more

The matcha lattes at Peet's are always on point! Also, the staff are all friendly and prepare the drinks with care! My first time here, I ordered a medium size and the person taking my order was very generous and she gave me a large. Today, the person preparing my order was so attentive to detail, he even called out to me to offer me a more comfortable size straw for my drink! read more

Visited Oct 6th 2:40pm. The barista at the register had a bit of an attitude when he asked, "can I help you?" And clearly my wife and I were in the back deciding what we wanted. So we finally ordered a dark chocolate mocha and tea. Got rung up and my wife got change but instead of being handed the change, it was plopped on the counter (which was another rude gesture). The drinks were made and after they were out on the counter, all we got was a rude "thank you". And we picked it up and went on our way. Was this guy (who was a white, tall, husky guy with glasses) having a bad day or was he a racist who has prejudices against people like me? I dunno, but we don't feel the service or attitude was up to the standards of a shop like Peet's. Or maybe I just have too high expectations to expect cordial customer service. But obviously, we won't be coming back. read more

Ordered a cappuccino and specified dry with just a little milk. They filled half the cup with milk... I ordered a pastry, but they said they had no way of warming it . It was cold and greasy. No one was cleaning the outside tables while I was there . I had to remove the remains of someone else's lunch and wipe off the table myself. They close at 4 . When I passed by again at 5, there were still tables outside that had not been cleared off. The staff at this place is lazy and incompetent. read more

Super service, great atmosphere. The cashier was funny and welcoming. Hubby said he got the best peppermint mocha ever. I got the caramel macchiato and they drew a caramel flower on the foam. Delicious! read more

Peet's Coffee - Caramel flower in foam - beautiful!! - Coffee & Tea Near Me - Palo Alto, California

I give this place 4 stars because of the people who work there are amazing and remember my order and it's always amazing. Except for the guy with the long hair and glasses. He's a complete ass. Rude and slow and can't make a drink to save his life. If I'm paying almost $8 for a coffee at least make it how I ordered it and give me what I pay for. All the other staff is great!! He's the dark cloud over that place. read more

modestly i. has hit the nail on the head. I live in Palo Alto one street over from this Peets and have found the service to be less than acceptable. Today I went in for a soy caffe latte. I paid for my drink, and waited. And waited. And waited. Mind you there were only two customers ahead of me, and both orders were simple - one asked for a double-espresso and the other a hot cocoa. The barista forgot the double-espresso (and it slowly became a 'lungo' shot) and asked the patron if she wanted her shot long. They spent the next minute or two explaining what that even meant to the customer who (thankfully) said she didn't care and took her incorrectly prepared drink with her. One down. While the drink was being fumbled, the two women got into a slight argument about who should receive their drink first, because the other thought she was first (she was not.) The second customer almost had her drink ruined as the barista was about to place a shot of espresso in her hot cocoa. The quick-thinking and attentive customer explained "no espresso" to the barista who sighed and served the drink with no courtesy or apology. Finally my drink hit the counter. "Medium soy latte." she said, quite passively. I said "thanks" in return. "ya." was her response. "ya." For what it's worth, the coffee was good. That's the core of the business - two stars. The coffee house experience is what differentiates a mediocre shop from a great one and is worth the other three stars. Not this time. read more

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Rude and terrible customer service here today from Victoria! I ordered a London Fog from friendly cashier Molly. Victoria proceeded to tell her incorrectly how to make it (telling her to make it with Chai tea instead of Earl Grey). When I corrected that and asked what the price would be, Victoria rudely ignored my question. She would not speak to me. Finally, instead of giving a clear answer on the price, she said, "I'll give you a receipt," like she wasn't willing to take the time to figure it out. We left. We weren't willing to put up with that rude service another minute. Won't be back. Ridiculously bad customer service. read more

I'm more of a Starbuck's kinda gal, maybe it's cuz I'm a sugar addict when I'm not eating and staying clean 24/7. I find that their lattes and blended drinks aren't as flavorful and sweet as Starbuck's. I guess that could be a good thing? :P Baristas here work quickly and efficiently. The place gets packed mornings and around lunch time. read more

$1 off a custom latte when you check in. All the employees at this Peet's location seem like they don't want to be there, which makes me not want to be there either. There are plenty of coffee shops in this area with much friendlier and more time efficient baristas. They also completely forgot my order one day, which I don't understand how that happens if all the orders are on the monitor. read more

** Negative 2 stars ** I feel so strongly against this establishment that I have finally created a yelp account to give a review. This particular Peets Coffee is horrible. The staff here is rude and extremely slow - DO NOT waste your time at this coffee shop. Also, I agree with the review below. Collins is better suited as a bouncer in some c-grade club than as a cashier at a coffee shop. This individual is NOT suited for customer interaction/service. read more

Ugh. The cashier was pretty rude. He questioned me about coconut milk or soy milk for my green tea frappe and how I can choose only 1 type of milk. So, I preferred to use coconut milk and he said that you can't do coconut milk with your frappe or some sh*t like that along the lines. So I said "nvm" and then he said, "you can use coconut milk". I told him straight up, "sorry, I'm confused. Sure, I'll use coconut milk then." Asshole gave me a confusing look like I didn't know what I was talking about. Whatever, got my request. Um shoutout to Daniel for being hella chill and making coffees in an instant for your customers. To the old dude with glasses at the cashier, you're rude. Just saying. Moral of the story. I just want my green tea with coconut milk and coconut frappe. read more

The wait was long it was a busy moment but other than that good service!!! Will come back!

This is my neighborhood Peet's and I want them to succeed, but they just aren't cutting it. The service is extremely slow (the slowest of any of them in Palo Alto) and they have major workflow issues (no one knows where the line ends or begins) that could be easily remedied. At least it is done with a smile. The people are nice, but it takes more than that to be a successful business. Lately, I have been walking over to the Peet's at Town & Country instead when I want a barista-prepared drink. It is closer than you think, and the service is faster and the selection of baked items is more vast. If you are just after a good cup of Peet's coffee, then walk next door to Whole Foods and treat yourself there. Much faster. Other than the slow service, the main issue with this Peet's is that there is no where to sit and enjoy your brew. Also no WiFi. This is a place for grabbing your coffee and running off to work in the morning. Just be sure to bring the morning paper so that you will have some to read while you wait... read more

Kristi S. is the kind of barista this world needs more of - she was cheery as heck and remembered 5/5 nuances to my order. A+++

First time at a Pete's Coffee and everyone was so friendly. I loved the upstairs part too, nice place to do homework or just hang with friends. It is really adorable here and would love to come back here to study and grab something to eat. Thank you Damian and the other two ladies for helping me. read more

[Summary: temporarily closed for construction?] NOTE: When I stopped by this morning (2019-11-04) there was construction going on inside and this location was more or less closed (although they were serving free drip coffee outside). So: for now, if you want your Peet's fix in this area, maybe consider either the downtown Peet's (on University Avenue) or the one at Town and Country Village. I _thought_ I heard them say that it would be this way until November 22nd, but I may have misunderstood that. read more

I ordered an iced coffee drink. First of all, the person didn't tell me there's whip cream on top of the drink and didn't ASK me if I want it or not. Second, the staff didn't ask me if I would like any non-dairy milk options since I usually drink non-dairy milk. When I told the person that I don't want the whip cream on top of my drink, the person responded rudely "well, you know this drink usually comes with whip cream right?" And he was very unhappy and unwilling to make another new drink without whip cream for me...this situation made me doubt if I should ask him for non-dairy milk option or not. Maybe this request will make him even angrier? Overall. It's a very unpleasant visit. This store should heavily improve their customer service. I would not want to visit this store again because their attitude just ruin my day. Apparently, they just don't care about their customers at all. read more

Leme's so right. It's not just the jasmine lime coolers that keep me coming...it's the opportunity for people watching. It's because of the patrons at this Peet's that I hate Crocs and Bugaboo strollers.... It's right next door to Whole Foods (LOVE the breakfast bar there), and easy access for my morning schnack/coffee run. Sure, you could walk three blocks and go to Starbucks on University/Bryant...but who wants to endure the stench of funky transient that engulfs that whole intersection while coming in and out of 'bucks? Not me, I tell ya. Luckily that rotund transient/former City Council candidate that's always bumming for organic food is only allowed to set up camp across the street, near the parking lot. All the employees there are pretty friendly. They seem so nice... I don't think I'm regular enough for them to remember my order, but that's okay. The older white guy...he may be a supervisor...he's sweet and means well, but kind of put me off when he tried to test his spanish skills on me. I spoke to him in English and he responds back with an accent? WTF? Whatever. I guess I'm about as ethnic as it gets around this place anyway. ***Update. I almost feel ashamed. Mike, the employee I was talking about above, died of a massive heart attack on May 30th. He collapsed just before the store opened. R.I.P. read more

So don't get me wrong. I'm a HUGE Peet's fan. However, I'm sooo disappointed w/ this Peet's location. My most recent visit, there is one employee gal trying to write stuff on the glass doors (making a smeary mess, I might add) - BTW, $2 Freddo's on Friday do ROCK (which is what she was trying to write about). There are 3 employees inside. One dude in his own little world - I think he was taking inventory or something and couldn't care less there were customers in the store. 2nd person was a pretty girl who kinda looked like Kristen Stewart, and kind of acted like her too (a bit standoffish and irritated) - as though she simply could not be bothered by customers either. And the 3rd was a nervous-confused-looking-slow moving Asian girl (also cute btw - maybe she was new) and the only one actually working & serving customers. The issue was... there were two dudes in front of me waiting for regular drip coffees... I mean, does it really take 10 minutes to make??? Those two guys in front of me were just waiting super-patiently... but inside I'm sure all of us were like, "WTF?" Kristen Stewart just left the Asian girl by herself, who kept looking lost and confused. Finally the guy looked up and said, "Are you guys waiting for coffees?" I mean, I do understand that coffee takes time to brew& drip. However, THIS IS A COFFEE SHOP, so is it too much to ask that there be coffee already made for your patrons? As for my order, I usually loove/crave the Dark Chocolate Mocha Freddo. Like it's one of the joys in my life and what I call my "happy fix". But somehow Asian gal made it sooo watery and yucky that I think I'm done having them for good. Ugh... I really wish this location was better and that the staff is friendlier and faster, since it is conveniently located next to Whole Foods... but no such luck. They disappoint. And they need to do something about the lighting too - the place is dark and dreary, not like your usual Peet's environment. I hope I don't offend anyone who works there, but my final thought is... there's definite room for improvement. read more

The best cup in Town! Also the biggest damn line in town.There coffee is good though. If your looking to get your day started theres no better place to do it than peets. Great crew and if you like coffee with an extra kick I recomend you try it. read more

Peet's Coffee - Coffee & Tea Near Me - Palo Alto, California

I've never had a good experience at this small hole in the wall. However, since I visit Whole Foods religiously I have (stupidly) given this particular Peets coffee more than a fair share of opportunities to dissapoint me. Just today, Collins the "customer service" rep. was so incredibly rude that I had to finally yelp my experiences. You would think that with 4 or 5 people working behind the counter, that the line of coffee-thirsty customers would move rapidly. Of course, this does not take into account the poor mannered and obviously under motivated employees. If you manage to over-look the constant employee jabbering about their late nights at the Old Pro and pretend to not notice them whispering inappropriate comments about their customers, maybe you will enjoy this place. read more

Peet's coffee in Palo Alto is a green place to meet up with a friend. Coffee is great and have lots of goodies.

Terrible service. They seem uninterested and rude. I went there to get an order of to go box and some snacks , it took them forever to get it ready . I had to ask for cups , cream etc . Never going back there . read more

What a bummer! I've seen Peet's in Palo Alto and in SF. The long line in SF deterred me only for that day as I really like the emphasis they place on tea and the SF Peet's seemed to have a great atmosphere. As a former barista I understand the ups and downs that go into the job; I enjoy being just as friendly to baristas, now, as a customer. Nonetheless, you have a job to perform - a smile and attention to the customers is priority. Starbucks will even say, the barista sets the stage for the product-great coffee-but atmosphere is key! Why drag on - I'll just get straight to it! PRO'S: (1) The '101' coffee was pretty good. I sipped it immediately, no cooling time needed. (2) The ginger & carrot muffin was very good and lent for a tasty afternoon treat. CON's: (1) Grumpy staff who complained about their own products AND the customers (one barista said she's surprised she hasn't hurt anyone yet. - REALLY!) (2) They seemed annoyed that I was checking their place out & didn't come in READY to order. (3) I asked if they had free wi-fi. She printed me out a ticket for 1 free hour. Really 2011 - get with it?!? (4) The atmosphere is awful!! Or is this Peet's location doing exactly what it is supposed to do. Provide a product & get you on your way! There was no place to sit, except outside benches - YES benches. I brought my netbook & sat in the cold shade contemplating whether or not to spend my HOUR of FREE wi-fi writing this Yelp review or not. BOTTOM LINE: My gym, Vivre, around the corner provides free Peet's. This is the only place I will ever drink Peet's, again. I would have been more comfortable sitting at my gym in an actual comfy chair, working on the internet & drinking coffee! read more

Clean, good service. I come in at 715 in the am and it's a little busy. I either get the fruit and berry scone or the vegan oatmeal scone both are good. The vegan scone has no fat but the fruit scone has more flavor. I think it would be nice to come and sit outside on a nice summer day. read more

Peet's Coffee - Coffee & Tea Near Me - Palo Alto, California

This Peet's location saved my life. Well, not really, but pretty close. Turns out that I misread the caltrain timetable, and had a wait a long while for the morning train into The City. I was badly in need of a shot of caf and a warm place to drink it. They were open, friendly, and quick. Very close to the caltrain, and of course, served up Peet's famous non-burnt coffee (unlike that other chain which people claim to like). All said, it is a pretty small store, and the ambiance is not really that great. The employees were plenty friendly enough here. I do imbibe my share of coffee (probably too much) and this is not my go-to place. It served the purpose though. read more

I totally love Peet's Coffee but this place is a micro jam packed claustrophobic barely fit through the beyond extremely narrow u shaped aisle squeeze bo. No place to sit inside. No table or chairs for sitting outside. Outside bench seems to be a catch all for Palo Alto riff raff. Needless to say I went in and experienced this claustrophobic squeeze box and changed my mind. I didn't get any coffee today nor will I be getting coffee here anytime soon. You can believe that Its a Moenay...looks good from a distance, but upon closer examination its not what it appears to be! read more

It's an okay place, not great. For some reason, the customer service on this block of shops seems really distracted. They will let coffee grind customers skip a 10-person line, saying it's "policy." Corporate's response to my says otherwise. read more

I like Pete's better than Starbucks, mostly because they speak English here. And no, I'm not saying that about the people who work at Starbucks but about their menu. That and Pete's coffee actually tastes like full bodied coffee. This place is busy in the morning, especially right after some sort of workout class lets out nearby. All in all I recommend this place for people who want coffee not a language lesson. read more