Thank you so very much Brian and Jeanette for helping us find condo insurance in Oakland CA during…read morea very difficult time in the CB insurance business. We truly appreciate your effort and professional practices. You came through at every step, and I would recommend you to anybody out there shopping for Condo insurance in Oakland, California, and elsewhere in California at this particularly difficult time.

My first experience working with Brian was pretty good. Once I had my policies in place and I…read moreneeded to make changes/corrections or had questions it was a lot harder to get support from Brian or his office. Recently, my insurer drastically increased my rates without informing me why and the only way to address this was to work with Brian. I got in touch with the office and expressed my interest in getting this corrected or having other options before my policy renewed and managed to get Brian on the phone to discuss. He promised I would receive options or a solution by the next business day. I never heard back. I ended up switching to a different insurer (not through avail) and it took multiple attempts to get Avail to cancel my old policy. I think of the whole point of working with an agent is to get better service than dealing directly with an insurer -- with Avail that was certainly not the case.

Tiffany and her team have been amazing. We had another team for the first 25 years that we lived in…read moreSan Francisco but they retired. We were assigned to someone else, but our previous guy highly recommended Tiffany and we switched to her. They are prompt and friendly with every question I send to them. Tiffany herself and I have a call at least once a year to go over our situation and insurance needs and change things, whether up or down, as is appropriate. I don't think you will find anyone better in the Bay Area.

Overall, my experience with Tiffany's office was positive at first. Their rates were more…read moreaffordable than many other insurance companies, communication was good, and the process was smooth. Unfortunately, that changed when it came time for my renewal. My premium increased by about 60%, despite the fact that I had a clean driving record with no accidents, tickets, or points on my license. The increase seemed excessive, and the only alternatives offered were to significantly reduce my coverage to lower the premium. For me, that wasn't a practical solution. If I'm paying for insurance, I want coverage that will actually protect me when I need it. I understand that this was something that occurred with State Farm across the board. However, I still believe the local office bears some responsibility for how it was handled. I received an email notifying me that my premium would increase substantially and was told to call or email if I wanted to make adjustments to my policy. The new premium would have been about one and a half times my monthly car payment. I had been with State Farm for several years in the past and had been back with them for another year or two, so this was especially disappointing given that I had no at-fault accidents, tickets, points, or any other issues on my driving record. The explanation I was given was that the increase was due, in part, to false claims being filed by other people. In my opinion, if State Farm fails to accurately anticipate the cost of doing business or fails to adequately investigate the validity of claims before paying them, those are business failures--not consumer failures. I don't believe customers with clean driving records should be expected to absorb the cost of those shortcomings through dramatic premium increases. Because of the substantial rate increase and the lack of reasonable options to maintain adequate coverage, I ultimately decided to switch to another insurer.

We've been using Farmers for years with Eric being our agent. Due to Covid, he relocated to…read moreSouthern California with his family at the start of the pandemic and has worked remote since then and therefore met him only once when we first started using this agency. Despite the distance between us, Eric is very responsive via phone or email and he has Assistants in the San Francisco office who can also assist which relocated to the downtown area of San Francisco.

Eric Gee is amazing and attentive. When State Farm canceled my homeowners' insurance, Eric was able…read moreto find me a suitable replacement. He is a terrific person, and very knowledgeable about insurance products offered. If you need help navigating the sometimes tricky SF insurance maze, give him a call and rest assured your insurance is in good hands.

Heather Love made what could have been a stressful process (welcoming our first new teen driver!)…read moregenuinely easy. She walked us through adding our son to our policy, setting him up with life insurance to help build his profile, and found ways to bundle our coverage to save money -- all in one delightful conversation. On top of being incredibly knowledgeable, she's patient, funny, and kind, which made a big difference when we had a million questions. Traci's staff is always wonderful, and I'd definitely recommend Heather to anyone.

I can't believe that every time I call, I get a live person! Traci's staff (Alyssa, Beau, and…read moreVicki) are always patient with our questions. And Traci herself is the consummate professional. We have used them for two properties now, and just recently bundled everything with them. I think you will be very happy with their service.

DMV services are quick and convenient at their 16th street & Potrero Street location…read more Courteous greeter directs us depending on our visit. It's best to have your identification upon entering their facility. Parking is difficult so i recommend to park in their lower level. Limited DMV services so be sure to check their website: https://mwg.aaa.com/

Lifesaver!! So excited that if you are a member you get DMV services. I recently moved to San…read moreFrancisco and didn't update my address with DMV. They sent my registration renewal to my old Concord address. By the time I updated my address on the DMV website and had to wait the three business days to ensure that it went through my car registration had expired. After speaking to the lady with DMV, she told me that I will need to make an appointment (first available was a month and a half later) and pay a late fee. Instead, I decided to walk into AAA and see if I can renew my registration there. I was done in less than five minutes, got my stickers and didn't pay a late fee! The pain-free hassle alone is worth the membership!

Amazing people to work with. All renewals done on time. All requested paperwork issued timely…read more Great rates and awesome customer service. Definitely would recommend Broad Spectrum Insurance for business or personal insurance needs.

I have never had an issue. I love BUNDY she is great and always advocates for me even after I bug…read moreher with so many questions :) She has even advocated for me with the Department of Auto Insurance when I needed the support /backing of my broker. I have never met Dimitri but don't let Bundy go she is an asset to your team.

Jacky Yip was fantastic to work with! He helped me set up my Home, Auto, and Umbrella insurance all…read moreat once, and the total cost was actually even lower than my AAA Auto Insurance alone--with comparable coverage! Jacky was incredibly patient and flexible with my busy work schedule, and made the whole process easy and stress-free. Highly recommend Jacky to anyone looking for an insurance agent!

Do not work with Allstate! I inherited a property, insured…read morewith Allstate. When I tried to update ownership I was sent for new quotes. Great, no problem, want to make sure everything is correct. I dealt with Rhainne Pierson who gave me sales talk for 15 minutes before revealing that they would not rewrite any policies for California. When I asked why she didn't lead with that information. She told me I should have picked up on her nuances. Then she asked me invasive questions about my dad's death, that their records hold. Very uncomfortable experience!! While I understand, this did not need to be handled this way by Rhianne!

My family and I have been loyal customers of the W.Portal office for over 47+ years. My parents…read morewere first insuring our South City home and vehicles. Once my wife and bought r first home and vehicles there was no hesitation continuing that Allstate cycle for us. Everybody at the W Portal office have always been very helpful and super friendly ( Joel and Winky). Loyal Allstate customer for life! Sincerely, Wil

This business has been spamming me with phone calls nonstop for about a week now and never leaving…read morea message. Every number I block, they just call from a different one, but it's always the same name on the caller ID. Either someone is spoofing their number or they can't take a hint.

Fantastic people, service, and knowledge. I was shopping for home and auto insurance and they very…read moreefficiently gathered the information I needed, and helped me figure out the best option. Really went above and beyond to explain some of the intricacies of insurance in San Francisco, clearly super knowledgeable, and gave me a better explanation of my options than any other broker or insurance company I spoke to. Whenever I need insurance will be coming back.

We are so lucky that a relative introduced us to Carleen at Wang Insurance. Carleen is wonderful to…read morework with! Professional, responsive, and a problem solver. We had a property that was a challenge to find insurance for and she was able to find some for us. A big thank you to Carleen and The Wang Group!

That little lizard saved my ass again…read more I can't begin to tell you how great Geico has been to me over the last 15 years. This time a motorist hit me without any insurance, and GEICO covered the bill. Last time I had a car that I had not registered yet, but I was driving it and GEICO insured that when a lady pulled out in front of me. This was after her insurance company was not claiming full responsibility. GEICO paid me, and then went after them. The gentleman who came out to do an estimate on my car was very professional. I've dealt with GEICO professionals, a handful of times over the years and each time I always get friendly and helpful and professional service. ~Howard Helm

GEICO Has Completely Abandoned Its Customers - 15-Year Loyal Policyholder Left in Limbo for Over…read moreTWO MONTHS! I have been a GEICO customer for almost 15 years and I have NEVER experienced anything this disgusting and unacceptable. My car was hit with vandalism and a collision that was NOT my fault. It's been OVER TWO MONTHS and GEICO still hasn't taken care of it. Their AI "system" spat out a ridiculous, low-ball estimate that doesn't even come close to what any reputable body shop says it will actually cost to repair. I can't even open my driver-side window, there are huge scratches all over the car from the vandalism, and the sunroof deflector is completely broken. I've been driving around like this for TWO MONTHS while paying full premiums every single month. What the hell am I even paying insurance for?! I've called, emailed, and begged for help. No callback adjusters. No appointments ever get made. Every time I reach out I get the same runaround: "We'll have an adjuster call you back" or "Reach out to your adjuster." Guess what? No one ever does. Specifically, Richard never makes appointments, doesn't return emails, completely ignores every attempt to reach him, and gaslights you when you finally get someone on the phone. It's the same nightmare for local autobody shops--they're sitting on a backlog of over 40 GEICO vehicles, including mine, and they can't get anyone at GEICO to return a single phone call either. Even Supervisor Kalvin has not returned correspondence to either me or the body shop--not just for my vehicle, but for others too. Unbelievable. I've escalated this multiple times. Zero results. Supervisors? Total joke. They just repeat the same script and disappear. GEICO used to be reliable. Now it feels like they're deliberately making it impossible for customers to get their cars fixed so they can keep our money. Someone at the top needs to wake up--this is not how you run an insurance company. You're going to lose customers left and right, and frankly, you deserve to. This level of incompetence is so bad it should trigger a class-action lawsuit. I will never recommend GEICO to anyone again and I'm actively looking to switch carriers the second this nightmare is finally resolved (if it ever is). Stay away from GEICO if you value your time, your car, or your sanity. Why am I even waiting this long to get a car repaired when the body shop has been standing by ready to repair it and they're out here dishing AI estimate for $13 to fix a damaged window for the result of vandalism and theft as well as scratch vehicle and now in the interim my vehicle has been hit by someone in the parking space and the bumper is cracked. I haven't even put in the claim for that because I can't even get something simple like this done.