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    Pearson Professional Centers

    1.8 (5 reviews)

    Services - Pearson Professional Centers

    Career counseling

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    3 years ago

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    7 years ago

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    9 years ago

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    Thriveworks Counseling - Thriveworks cover photo

    Thriveworks Counseling

    (36 reviews)

    Willow Lawn, Near West End

    I'm only giving them two stars because the two providers that they provided me with are excellent…read more However, like all of the comments I've been reading below, their billing and insurance coverage is mediocre at best. I've gotten the runaround a number of times trying to update my insurance, trying to figure out if an actual provider is in network, trying to get the provider added to the thriveworks account for my insurance company. it's a simple fix but they just give you the runaround. And then when you ask to speak to a supervisor you either get someone who's really helpful but gives you the wrong information, or somebody who is nasty and also gives you the wrong information. If I didn't like the providers I was seeing, I would walk away from thrive works in a heartbeat. However the two providers do not work with any other company but thriveworks. The intake process was fine and it was very thorough and they found me great providers, but it's like after that they just dropped the ball, and never want to pick it back up and run with it. I've been on the phone today alone at least 3 hours trying to sort through this issue. I think I finally found a way through, but I'll find out in the next couple of days whether or not it worked and if when I get a chance to talk to the credentialing department. Sweet Jesus in heaven! What a headache. And honestly for being a mental health company, you think that they would take people's mental Health and well-being into account, when they're trying to provide "back-of-the-house" admin services. That is not the case here.

    This is the WORST company and customer service I have ever encountered. It took me an hour to try…read moreto cancel an appointment for a client that hadn't even been fully on-boarded yet. Now they keep sending me questionnaires and emails about "how was your appointment..." which we CANCELLED!!! Furthermore, they charged for the cancelled appointment, when it was scheduled within 24 hours of the appointment, therefore I COULDN'T cancel the minimum of 48 hours in advance. Instead of spending so much time on your tech and automation, perhaps you should invest in your customer "care" services!

    Pearson Professional Centers - careercounseling - Updated May 2026

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