This review is long overdue…read more
SMILE VIEW...
TWO RIVERS ...
TOWER...
Whatever the actual company name is -
I took myself and my daughter for our 6 month exam/cleaning.
Scummy place. Believe me there is much better in this area. All of their equipment looked like it was harvested from some dental auction house :(
After providing my exam, which took over an hour they told me that they needed to do an extreme cleaning called a de-scaling process (I believe they called it). Right away, I knew something was "off", just in the way they tried selling me the need of this service. I tried to refuse, telling them that I only want the cleaning paid for by my insurance and they said no. Okay...
My daughter, they said had like (4) cavities. Again, this was a shock because we had seen our previous dentist just 6 moths before. When I asked how this can be they said that it was because my daughter liked to used lime on tacos - even though she has tacos like 1-2x per week. my daughter is a young adult. She brushes her teeth 2x/day, so she's not irresponsible. Anyways, my daughter decided to have (2) fillings taken care of by this office before switching dentists. First, because she had to return because they weren't filed down properly. But second, at the end of the appointment, they requested the deductible payment, which is common, but after getting my EOB (Insurance: Explanation of Benefits) which shows the contracted rate for the service, I noticed there was a $17 x 2 overcharge. This EOB came in over a month AFTER the service had been received. So I called the office and someone put me in touch with the office manager. I explained the problem and she said she'd look into it and get back to me. After another 2 weeks went by, I called again. This time she told me that I needed to contact the corporate office and gave me the number. It took another 2 more attempts to recover the overcharge, where I ended up finally threatening to report them. All in all, it probably took me 6 weeks to get a reimbursement.
Later, less than a month later, after finding another dentist in our dental insurance plan, I had to schedule for new exams for both my daughter and myself, to be re-evaluated based on this practices recommendations for treatment. I saw a seasoned dentist, who unlike Smileview, had been in dental practice for over 30 years. There was not one thing required for my teeth outside a normal, 6 month cleaning, and those other (2) cavities they told my daughter she needed to treat? They did not exist.
Listen, If you go here, just know that most insurance companies allow for 2nd opinions and I highly recommend it before you allow them to do any treatments. Also, CHECK THOSE EOB's. This is a common scam, where they overcharge and unless YOU discover it, you'll never realize it. Don't get discouraged - even if they try to give you the run around, stay on it and notify your insurance provider and SOCIAL MEDIA of their dishonesty. Tell your non-English speaking neighbors because their were a lot of them in the waiting room and getting the appropriate assistance to uncover deceit is often harder for you.
And finally, just in case they deny this claim, saying we never saw you, or I must be mistaken - NOPE. I know exactly who and where you are, in fact you are so close to my house, I could walk and be there in under 5 minutes. This would have been really nice and convenient but unfortunately, you guys are SCAMMERS through and through and your facility is disgusting. GO TO JUNCTION INSTEAD, but ALWAYS check those EOBs no matter where you go.
