Let me start by saying that none of these are crucifiable offenses individually, but as a package deal, in one experience, they made for a regrettable ordeal. I have been to family eye facilities, Walmart eye care, as well as military eye care clinics. This was the most expensive and least enjoyable by far.
They asked me to come in 10 minutes early to fill out new customer forms so that my appointment could begin on time (standard, no arguments there). A FULL 52 minutes from the time my actual appointment was set, they called me in for the initial tests. What made it worse was the staff idly chatting throughout the wait, and the 2 people that walked in after me, most likely very late for their own appointments, being taken directly to the testing room. I understand that customers run late, but a professional facility requires promptness and will make you reschedule if you are too late. And they were laaaaaatttttteeee.
I waited another 20 minutes to see the doctor after the tests, but after committing to the initial wait I was in it for the long haul.
I saw Dr. Clayborn. He was very cordial and knowledgeable and definitely put a brighter spin on the experience, up until the point that he handed me the contacts with my "new prescription" and I put them in. He told me that my eyes were very similar and that I wouldn't really notice if I just wore the same one. I get it, he was trying to help me out (it's cheaper if you can buy the same prescription for each eye) but I know that my eyes are NOT that close. Accidentally putting the wrong contact in the wrong eye is enough to give me a headache all day.
But I gave it a whirl, put them in, blurry irritated vision. I told him that they were off, and he said OK and went and got me the actual numbers. We tried again and it was better, but still irritated vision. He said "it'll take some time to adjust". I get it. New prescription. Stuff looks weird. But I've worn new prescriptions before, this was not that type of weird. Sidenote: my prescription hadn't changed in 3 years and I had an exam 6 months prior to this one that upheld that trend.
The Rx continued to feel off for the duration of the trial lenses (about 3 days). I ordered contacts online and, fortunately, was able to tweak the numbers back to my old Rx.
Before i left the office, I wanted to try on some of the air optix color samples to see how they would look. They called someone over to help (I believe she had in color contacts of her own, but not positive). My eyes are veerrryyy dark brown and I had done my fair share of research on which colors/brand models to avoid. She was clueless, and my questions may as well have gone unanswered.
The price was OUTRAGEOUS, considering that I did none of the extra tests and declined all additional services. Just the base Rx. If you are going to go here then nail down a price before you set your appointment date or you are in for a surprise.
The end!
But it wasn't! I had a glasses prescription done at the same time (This was 2/25/16). Over a move I lost the packet and today I called in so that I could get the glasses Rx. The staff member that answered was very nice and pleasant to talk to. She asked my name, I answered and spelled it out for her because my last name "Reid" can be spelled in any number of ways, and my date of birth. 40 minutes later I get an email with "Reed"'s Rx.... again.. an understandable mistake IF I hadn't spelled it for her, she didn't have my date of birth, and she had bothered to double check.
As I said before, none of these are terrible things, but clusters of inconveniences are signs of an unprofessional environment. You would be much better off finding a Walmart with an eye car facility.
UPDATE:
The glasses Rx is wrong. It shows both lenses being the same strength. Apparently Dr. Clayborn wrote the prescription as the same in both eyes, changed it in his notes but not at the top of the page. And the glasses Rx was written from that.
So to recap! 3 hours eye exam (including wait time), 45min waiting for the first email, 20min waiting for the second, and now another 45 waiting for the 3rd corrected glasses Rx. My one star rating stands read more
