Dr. Lucido and his staff were very professional and pleasant. They took their time with us during our appointment and made sure all of our questions and concerns were answered. The store also had a great selection of frames to choose from with many different price options. This was our first visit at this location and we would definitely be coming back. read more

If I could give this store 0 stars, I would. While driving, the bottom of my frames snapped. See the attached picture. These glasses are less than 2 months old. I have worn glasses for 25 years and I have never had this happen. I am very gentle with my glasses. I called the store and they said "unfortunately since you didn't buy a protection plan there is nothing we can do. But we do have some sales!" I won't buy new frames from them because if their frames only last less than two months, can I really trust their quality? I can't. The frames are hundreds of dollars and I cannot afford to just toss that kind of money around. Extremely disappointed in both the quality and how the store handled this. read more

Pearle Vision - Broken frames - Optometrists Near Me - Las Vegas, Nevada

From the start, Danielle the technician was incredibly friendly and patient, making me feel comfortable throughout the process. The exams were very thorough and never felt rushed. Dr. Lucido was kind and took the time to clearly explain my eye condition, which I really appreciated. Sholeh the optician was also pleasant and helpful. Overall, a great experience I would definitely recommend! read more

Amazing experience getting treated for my vision and prescribing contacts for the first time. Everyone who works there was so nice and helpful read more

We are so impressed by how efficient, friendly and professional they served us. We want to thank Pedro for a swift and friendly service. We went to have my glasses fixed as one of the screw were lost, he immediately fixed and even courteously open the door for us. read more

Left on hold for 30 minutes just for it to be hung up on. Dont waste your time calling them.

I have a track record of either my contacts being destroyed while traveling AND always forgetting either glasses or spare contacts.. so what does that mean? visiting an optometrist on vacation! Fun! haha In Vegas, we were able to quickly get an appt here and here are my overall thoughts Quick points: Dr was nice and made me feel like she really cares Tested my contacts date to be sure it was right Got to try 2 diff scripts Front staff Management is HORRIBLE to their tech staff The sweet young man checking me in was young but very nice. But I could hear the front manager harshly correct him on what to do and belittled him right in front of us. That was very awkward and inappropriate. Maybe try that in private when the customer's are not in front of them? I really dislike toxic work environments. It rubs off to the customers in my opinion and really leaves a dirty taste in my mouth. Those are the times when i really wish i was a k-gillionare when i can hand money to the kid and just be like here kid, go study to find a job where you are treated with respect. Overall, (5 Stars) Doctor - above and beyond in my opinion. (if she was local to me she would be my primary eye doc for life) (0 Stars) Staff Management- needs new management or revamp of their service because ew. read more

Great doctors Iended up getting a pair of prescription glasses and a pair of prescription sunglasses for $300 after insurance was pretty good with all the upgrades I got read more

Came for a exam and was dealing with a nice associate, then they attempted to charge for additional services that were not authorized and the manager Pedro is terrible and has zero customer service skills and definitely should not be employed there. He likes to threaten and attempt to intimidate but obviously that didn't work. read more

Excellent service, very very quick. I loved how the young gentleman took care of me, very quick and super easy, very thankful for the staff, amazing job read more

The staff in front were very nice and friendly. But I was told incorrect info in regards to what my insurance would cover and how much the appt was going to cost. The actual dr did an amazing job with finding my right prescription (I have horrible eyesight plus astigmatism). She was also very nice and friendly. They went over the cost for glasses/contacts and told me my insurance would cover both but then the dr told me it was only one or the other. So that's another time they told me incorrect info. Next I went to the front to pay, it was $100 more than I was quoted (that's what I mentioned earlier). I let the guy know that I was told something different, he got so angry and started asking who it was that told me. He was like was it her? Or her? Did you tell her that?? I felt so bad for the girls because I wasn't trying to get anyone in trouble, I was just confused about the price difference. It was very unprofessional and I'm sure creates an uncomfortable work atmosphere. Now I have my contacts and I'm ready to order new ones. The lady on the phone told me that the dr needed to approve the contacts and would've had to see them on my eyes, which I wasn't told so I never made a follow up appointment. They're very disorganized and really need to teach their staff how to read the insurance better. They were all very friendly and nice but the disorganization and incorrect pricing is why I'm going to go to a different eye dr for my kids. read more

very unorganized, very rude unless they think they're getting commission for talking off your ear about anything non simple lol, you can tell they don't really love their jobs it's mostly about commission and a money grab, even having insurance they make you feel like you don't. the lady the was helping me wholes energy changed when I said I just wanted the basic glasses ‍ read more

I was in Vegas for the weekend, and my glasses lens popped out. It needed a small repair, but I couldn't find any place near the strip as it was a Sunday. I found Pearle Vision through Yelp and thankfully they were open on a Sunday. It was actually quite busy when I walked in! The staff were very friendly, and helped fix my glasses within 10 minutes. Highly recommend if you're in the area! read more

Wow con todo y mi aseguranza termine pagando más que no teniendo aseguranza. No te ayudan a estar en lo económico. Te meten cosas que ellos piensan que es para "ayudarte" solo sacar dinero son. read more

They get the job done but everyone is so cold. No one has any personality and it bled into the customer service. Questions about lenses and the bill I had, needed to be repeated several times. I would even forcefully slow the conversation down so that I could get answers. With the exception of the optometrist during the exam, everyone converses like they have appointments backed up for miles and wants to rush you to get to the next... meanwhile I'm the only customer here. Even as I'm sitting here waiting for my glasses to be ready (takes twenty minutes), the manager or head-person-in-charge is scolding three of the employees about something they effed up. He even said, "...this is why we're getting bad reviews". At least I now know what not to look for in my next pair of glasses. read more

Ok so I was nervous because I read some not so good reviews but this location was very professional from the time I showed up till the time I left. They also took me in a little early so I was in and out. Definitely glad I came across this location read more

I came here after not seeing a eye Dr for several years due to no insurance. They offered me these extra eye test that weren't covered through my state insurance. That i had to pay 'out of pocket'. They said i needed so these things on my glasses and were gonna charge me almost $400. I refuse and asked for what state insurance paid for. I still ended up paying a couple hundred dollars. This was last month, i recently seen my frame cracked and called to have them repaired. Of course, they can't fix them and i have to pay all over again. Truth be told, the Dollar store glasses work just as well. However, I'm disappointed in Pearl Vision for lack of concern or interest in helping me. With this experience, I WILL never return to this place or company again. Please if your state insurance, see a network eye Dr for your optical needs and not a bunch of rip offs! read more

My optician, Amber, was not only sweet, but extremely knowledgeable. She worked very hard to find something within my budget that worked for my prescription. Everyone at this location was terrific, so much so, that I look forward to my next eye exam. read more

I came here for both myself and my son. Everyone in this office was super friendly and helpful. When it came time to pick out glasses, we were helped by a gentleman named Eder. He was super nice and extremely patient dealing with my indecisive self. Even took the time to grab extra styles to make sure I was happy and, more importantly, made sure to stay within my budget. Definitely recommend Pearle Vision on Trop. read more

I thought this place was amazing until I couldn't fill my prescription anywhere else. I specifically asked for a biofinity prescription and they wrote Pearle Vision Monthly. That means NO ONE ELSE will sell you contacts. I'm extremely pissed. read more

Pearle Vision - Optometrists Near Me - Las Vegas, Nevada

Great service by Liz, she helped us out even when they were about to close. Everyone was friendly, they explained everything that was needed to know read more

DONT GO HERE ! If I could give no stars I would . Horrible customer service , not prepared, They change there policy's every other day . They don't see children . Save your money and go somewhere else . read more

I was ready to leave this place a 5 star review, but it's a good thing I waited. I went into this location for my scheduled appointment on 01/13/2023 for an eye exam. All of the staff was super friendly, especially Briana who took care of me. I picked out my frames(Ralph Lauren). Elizabeth, who was also very nice, helped me with the insurance/payment. While sitting with her, she told me my glasses may not be ready until the 27th of January. I said fine. Moments later she tells me that the person that cuts the lenses is in, and they may be able to get my glasses ready if the frames were in stock, and I could come back later that day to pick them up. She said she would text me. Huge leap, but ok. Also, I don't drive at the moment, so coming back wasn't really an option. I didn't get the text that my glasses were ready until the next morning. Excited to get them, I used Uber pick up to have someone pick them up for me before I went to work. I stare at a computer screen all day, and was happy I was getting glasses. Below are pictures of what I received, and all that I received. Scratched frames that had to be the very floor model I tried on at the store. There was no case. No cloth. Nothing. Just a used pair of frames wrapped in tissue paper. I called Pearle Vision immediately and told them that this was unacceptable. I spoke with Ernest, the manager, and explained to him what happened, and told him that I couldn't come back into the store that day. He said he would come by on his lunch break to take a look at the glasses. I live about 1 mile from the location. Ernest did not come to my house. The next day I get a call from Glenn. Glenn apologized for the "mix up" and said that he would drop the glasses off to me later that day himself. I have a Ring doorbell, so I was waiting to see Glenn while I was at work. I never saw Glenn. Sunday, Monday, Tuesday pass. I wanted to give them time to remember me. They did not. Today(01/18/2023) I called the location and spoke to Ernest again. I refreshed his memory on the situation, and told him that I just want a refund at this point. Ernest now tells me, with a bit of an attitude, that I have to bring the glasses into the store. I can't believe the level of disrespect it took to package these scratched frames with no case, or cloth. There's no way this was a, "mix up". This was one of the worst customer experiences I've ever had, and I have some horror stories. read more

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Wow just horrible customer service I ordered and paid for transitions that don't even get dark Way over priced for poor quality even with insurance Save tour time and money and go to non chain as poor quality and horrible customer service read more

Very annoying that they never answer the phone. You can never get anyone to answer the phone to book an appointment or anything else. And this is an ongoing thing that happens ever since I have been with them and since they all share a phone number, you can never get anybody on the phone. read more

Best customer service ever! From start to finish of the entire process, we were treated with kindness. The entire staff was helpful. I am definitely coming back! read more

Amazing service! Quick and easy and the staff are very knowledgeable and kind. I loved my optometrist I think her name is dr estrella. She was great and patient ! Will be back for sure. read more

Do not waste your time coming here! I came in for my appt end of Oct, I have no insurance so I paid out of pocket. I was checked for an eye exam, eye glasses prescription and contacts fitting. Btw, I remember waiting an hour for my appt which is another waste of time! So, the optometrist told me my eye glasses prescription is still the same from my previous. I'm a little hesitant because I told him I saw changes in my vision. He told me because my previous prescription was just a year ago, so it might be no changes. (He's the doctor so I trusted his words) Since I have the same prescription, I didn't get a pair of new glasses right away. I called in Nov. to ask them if I can come in again to check my prescription before I get a new pair of glasses (coz I see changes when I'm driving and watching TV). The lady that I talked to over the phone told me I can come in anytime. I also make sure that I won't get charged, since it's just a follow up, she said yes come in anytime. I placed an appt today since the lady told me to come in anytime. When I got there, The guy refuses to do whatever the lady told me. He was charging me for another eye exam. He was explaining the policy which the lady didn't tell me about it. If she told me ahead of time, I should have come back before 30 days! It's very misleading! The guy has no consideration about their mistake! I didn't get what I want that I already paid for! I'm leaving the place upset! I live 40 mins away and I rather go somewhere else! read more

Raquelle is definitely the best with customer service!!! The staff is amazing. Dr. Estrella is the bomb !!! read more

This is ridiculous! I called just to find out my eyeglasses strength on the Sphere column on my RX and was told by Shloeh that it is in the patient portal. After calling back a few times to get the password I was able to login. After searching the entire site and clicking on all the headers, scanning the entire page of each link, and clicking on links that pulls up useless documents - which is super frustrating. I still couldn't find it and I'm very computer literate. I called back and Brittany answered. I asked for my RX numbers for my glasses and she said the RX was not in the portal and needs to be sent by them. Ok now I'm just irritated. She sent it to me and that was that. I asked, if this was not in the portal, why did Shloeh sent me there. She said she will train her. This tells me there is a break in training by management or your staff needs to know what they are doing before you release them to your customers. Needless to say, I combed through the entire portal looking for something that was non-existent unless sent. My RX expires in April 2019 and I will definitely NOT be returning. Say goodbye to a family of 5, we will take our business elsewhere. One last note, Brittany and Shloeh both sounded very short over the phone. Being in customer facing service, I would highly recommend sending your employees to some kind of customer for life training so this does not happen to your current customers. read more

Britt was very friendly and super knowledgeable. She made my visit seamless, i get uneasy at any appointment due to anxiety but her friendliness was awesome and made my visit transparent. All staff was great and friendly, kudos to Britt again for her knowledge in what she does, great employee. read more

Horrific customer service and assistant manager. They were rude and it took me over a month to get my glasses.

Optician Amber was very helpful, knowledgeable, and kind. She's the reason our family will be back! n asset to your company.

I am in Las Vegas for a Convention. My glasses broke and I went to Pearle vision at 6160 W. Tropicana Ave. in Las Vegas. Ernest Antonini helped me and was awesome! It was obvious he was super busy, but he was able to get my glasses fixed and got me back to my convention fast. I am forever in your debt and I will look for a Pearle Vision In the St. Louis area when I get home. Thank you! read more

Went To Pearle Vision To Get My Oakley's Fix Because I Have Insurance But No The Staff Member Told Me My Insurance Did Not Cover What My Damage On My Glasses But They Never Told Me That When They Sold Me The Insurance So Don't Buy There PEARLE VISION INSURANCE read more

Whoever works the front desk is completely incompetent at their job. If this is how they handle business then there's no way I'm letting these people near my eyes. For some reason they were adamant on billing their services on an old insurance that I haven't used in years and completely refused to bill my current insurance provider. They basically told me it was my issue. How hard is it to switch insurance?? I left and cancelled my appointment. read more

Iv been going here for the last few years and now during this pandemic I feel like this location is trying to get money out of people. I have insurance that pays for my glasses once a year and this year during COVID they are charging to use that new eyeball machine to limit contact with the dr. And the excuse was so you don't have to get your eyes dilated, I said I don't get my eyes dilated when I come in I just renew my glasses prescription and they still would not see me because I didn't pay so I guess I have no choice to go somewhere else. read more

I honestly came in with low expectations due to fact of the reviews. But the customer service and the whole experience was exceptional for me from the minute I walked in to until the minute I left. I must give a big shoutouts to Tavi. She was so patient with me and super helpful when it came to breaking down the prices and choosing the right frames. She took the time to understand my needs and that is rare for me to find such great service. If you are looking for a good experience come here and ask for her. Thanks Tavi and the rest of the team there today. read more

I would give this location 0 stars if I could . They had really bad customer service and were really rude . The front desk lady was just complaining instead of doing her job she gets paid for . Made me wait an whole hour just to tell me I had to reschedule. I drove all the way to this location because they had the soonest appointment just for them to reschedule me . I haven't been to Pearle Vision since I was a child and honestly 100000/10 Vision Works is the best Optometrist !! read more

We went to south rainbow location to try it out because it's close to our place They did the check up coz it's cover by insurance and suddenly They refer us from the other location for red eye exam they told us it's cover from our insurance that's why they sent us to west Tropicana location but before they told us we already right there so I'm upset we drove all the way on that location instead of apologizing they are more upset because I'm upset so I left and my daughter don't go on this location the stuff are all rude and they charging too much too its their lost all of my 3 kids using eyeglasses and it's much cheaper at eyeglass world and better customer service. read more

Pearle Vision - Optometrists Near Me - Las Vegas, Nevada