Customer service is the worst. I asked if the unit where people lean their forehead could be wiped. The unit showed oil stain. The doctor said that it had been wiped but that he would wipe again. Then the piece came down exposing a gross glue-like substance. When he tried to put the plastic piece back, it kept sliding off. He then wanted me to lean my forehead into it. I refused. I suggested to adhere the piece with a tape. They asked if I wanted the back of my cornea checked, that I would have to pay $10.00. My plan was paying $500.00 and I was paying $50.00 for contact exam. So I refuse. He gave me a Lense to try on. Usually the Lense is provided and a container is also provided. However, he did not provide the Lense container. In the front, one of the assistant tried to embarrass me by mentioning, multiple times, in a very loud tone, that I had refused a $10.00 cornea exam. For me it was the principle. My plans have always covered such a simple exam.
And I did not feel like giving them another cent. For my glasses, I also provided my own frame. Two months later, and they never called me. When I called, they had the glasses. When I picked up my glasses, it was handed to me. No greetings, no thank you, no eye contacts. If I can help it, I will never be back to Pearl Vision. The worst customer service ever. read more