Since the beginning of August I'll been waiting for my eye glasses. First I have my eyes checked,…read morethe I proceded to select the frame. They made all the measurements, I paid and waited for 10 days. Went to pickup the glasses but I couldn't see well with them. I told the employee but she told me that gave my sight to adjust. A week passed and my eyes didnt adjusted to the new lenses. In order to read I have to put the frame in angle, that's not supposed to be the way you used your eyeglasses to read. I went to the store and told them my problem, I couldn't focus and neither read w/ the glasses. The technician check the lenses, compared then with the order and said that the lenses where wrong. They said that they're going to rectify the prescription. Also, the manager told me to reexamine my eyes with another of their optometrist. I went, and after the exam something funny happens, the front employee ask me for my old glasses, and walah! a new prescription came back with the exact prescription of my old glasses. They order the new glasses, I went to picked them up, and guess what?, I couldn't read, nor see clearly with them either. They, again told me to try them, but I saw blurry and returned to the store. They made a lens for the third time. Went to the store to "finally " pickup my glasses and again, no luck. The technician ask me what was the problem, I told him, he measured the angle of another pair of lenses that I have to purchase, and noticed that there's a difference on the angle of their lenses. He ask me to wait an hour to correct them but I had another compromise and I have to leave. They told me that when I came back from my trip the lenses will be ready. I went on Saturday, and the manager presented that I gave him my new lenses that I purchased in another store to compare the prescription, and I told him a rotund no, that my new lenses have the exactly the same prescription that the one they where trying to fix. He also, do not alliw me to try the eyeglasses because they don't made any corrections to them. They, as he said, were waiting for me to compare the prescription of the glasses that I have to purchase in another store store with the ones, as I said before, they couldn't fix. He pretender to tell me how I'm supposed to see. All because, previously ask for a refund. I also have to said that he has no intention to gave me the pair of eyelashes that I buy.

I returned for service to this establishment because my previous experience was excellent. The…read morerepresentative was attentive, caring, and efficient. This was different this time around. Though the person who attended to me was pleasant and tried to give me a good deal because I bought three sets of glasses, the person and the supervisor were more concerned about getting the maximum payment from my insurance. I felt I should have been listened to more. When I returned to pick up the glasses, the same person handed them to me without trying them on to make adjustments. I had to ask for the fabric wipes, and she only gave me 1, saying they did not have any. One of the cases was not the right case for the glasses. It was not a horrible experience, but the care and attention I received in my visit the previous year, was absent.

Horrible service! My wife to Walmart in Mayagüez, Puerto Rico, 4 times to get an eye exam and…read moreglasses and she was told they had no space for her and to come back the next day, early morning. She went there every morning, each day after, and was denied service because they say there is no space for her and to come back the next day, early morning, again! My wife informed them she has a serious health condition and cannot keep doing this but they didn't care! She was left in tears! What kind of optical business does Walmart have in their store to allow them to do this to their customers?!!! Shame on you!

Very friendly! Have amazing discounts and costumer service is very on point! I love it, definitely…read morewill come back to buy more frames.

From the owner: Nos especializamos en hacer sentir nuestros clientes como en su casa. Ofrecemos una gran variedad…read morede productos y servicios y hacemos lo imposible para cubrir sus necesidades y expectativas. Atendemos a todos amablemente y con una sonrisa siempre porque para nosotros ustedes son los más importante.

Me encanta! Tienen de todo y precios para todos los bolsillo, te buscan la vuelta y son muy amables…read morey cristianos hasta oraron por mi! Tienen de todas las marcas y hasta te consiguen la que necesitas #1. A+. Llama! (787) 243-2789

Customer service is the worst. I asked if the unit where people lean their forehead could be wiped…read more The unit showed oil stain. The doctor said that it had been wiped but that he would wipe again. Then the piece came down exposing a gross glue-like substance. When he tried to put the plastic piece back, it kept sliding off. He then wanted me to lean my forehead into it. I refused. I suggested to adhere the piece with a tape. They asked if I wanted the back of my cornea checked, that I would have to pay $10.00. My plan was paying $500.00 and I was paying $50.00 for contact exam. So I refuse. He gave me a Lense to try on. Usually the Lense is provided and a container is also provided. However, he did not provide the Lense container. In the front, one of the assistant tried to embarrass me by mentioning, multiple times, in a very loud tone, that I had refused a $10.00 cornea exam. For me it was the principle. My plans have always covered such a simple exam. And I did not feel like giving them another cent. For my glasses, I also provided my own frame. Two months later, and they never called me. When I called, they had the glasses. When I picked up my glasses, it was handed to me. No greetings, no thank you, no eye contacts. If I can help it, I will never be back to Pearl Vision. The worst customer service ever.

Very professional opthalmologist who cares for his patients. If the waiting room is full they make…read moreyou wait outside. However this is for your safety and to avoid COVID. It was definitely worth the wait.