Since the beginning of August I'll been waiting for my eye glasses. First I have my eyes checked,…read morethe I proceded to select the frame. They made all the measurements, I paid and waited for 10 days. Went to pickup the glasses but I couldn't see well with them. I told the employee but she told me that gave my sight to adjust. A week passed and my eyes didnt adjusted to the new lenses. In order to read I have to put the frame in angle, that's not supposed to be the way you used your eyeglasses to read. I went to the store and told them my problem, I couldn't focus and neither read w/ the glasses. The technician check the lenses, compared then with the order and said that the lenses where wrong. They said that they're going to rectify the prescription. Also, the manager told me to reexamine my eyes with another of their optometrist. I went, and after the exam something funny happens, the front employee ask me for my old glasses, and walah! a new prescription came back with the exact prescription of my old glasses. They order the new glasses, I went to picked them up, and guess what?, I couldn't read, nor see clearly with them either. They, again told me to try them, but I saw blurry and returned to the store. They made a lens for the third time. Went to the store to "finally " pickup my glasses and again, no luck. The technician ask me what was the problem, I told him, he measured the angle of another pair of lenses that I have to purchase, and noticed that there's a difference on the angle of their lenses. He ask me to wait an hour to correct them but I had another compromise and I have to leave. They told me that when I came back from my trip the lenses will be ready. I went on Saturday, and the manager presented that I gave him my new lenses that I purchased in another store to compare the prescription, and I told him a rotund no, that my new lenses have the exactly the same prescription that the one they where trying to fix. He also, do not alliw me to try the eyeglasses because they don't made any corrections to them. They, as he said, were waiting for me to compare the prescription of the glasses that I have to purchase in another store store with the ones, as I said before, they couldn't fix. He pretender to tell me how I'm supposed to see. All because, previously ask for a refund. I also have to said that he has no intention to gave me the pair of eyelashes that I buy.

I returned for service to this establishment because my previous experience was excellent. The…read morerepresentative was attentive, caring, and efficient. This was different this time around. Though the person who attended to me was pleasant and tried to give me a good deal because I bought three sets of glasses, the person and the supervisor were more concerned about getting the maximum payment from my insurance. I felt I should have been listened to more. When I returned to pick up the glasses, the same person handed them to me without trying them on to make adjustments. I had to ask for the fabric wipes, and she only gave me 1, saying they did not have any. One of the cases was not the right case for the glasses. It was not a horrible experience, but the care and attention I received in my visit the previous year, was absent.

El coating se pela rapidito y te obligan a cambiar el lente entero si no compraste la 'protección'…read more Son de los que después de la venta ya no les importas. No los recomiendo.

Came to PR from West Virginia with my family for the second time in 2 months. Got smashed by a big…read morewave that took my glasses off my face. That happened about 4pm. Found this place in a panic. By 6:30 I had new frames and lenses back on my face. Our daughter speaks fluent Spanish but it was not needed. Wilma met us at the desk with a smile and pointed us to Andrea who spoke perfect English and was a complete sweetheart. Angel cut the lenses within 30 min. and sent me a text when they were done. Bottom line is that I am basically blind without my glasses and would've have a very hard time for the next week. I can't say enough good things about these folks. Amazing. 5 stars.

Very friendly! Have amazing discounts and costumer service is very on point! I love it, definitely…read morewill come back to buy more frames.

From the owner: Nos especializamos en hacer sentir nuestros clientes como en su casa. Ofrecemos una gran variedad…read morede productos y servicios y hacemos lo imposible para cubrir sus necesidades y expectativas. Atendemos a todos amablemente y con una sonrisa siempre porque para nosotros ustedes son los más importante.

Me encanta! Tienen de todo y precios para todos los bolsillo, te buscan la vuelta y son muy amables…read morey cristianos hasta oraron por mi! Tienen de todas las marcas y hasta te consiguen la que necesitas #1. A+. Llama! (787) 243-2789

Customer service is the worst. I asked if the unit where people lean their forehead could be wiped…read more The unit showed oil stain. The doctor said that it had been wiped but that he would wipe again. Then the piece came down exposing a gross glue-like substance. When he tried to put the plastic piece back, it kept sliding off. He then wanted me to lean my forehead into it. I refused. I suggested to adhere the piece with a tape. They asked if I wanted the back of my cornea checked, that I would have to pay $10.00. My plan was paying $500.00 and I was paying $50.00 for contact exam. So I refuse. He gave me a Lense to try on. Usually the Lense is provided and a container is also provided. However, he did not provide the Lense container. In the front, one of the assistant tried to embarrass me by mentioning, multiple times, in a very loud tone, that I had refused a $10.00 cornea exam. For me it was the principle. My plans have always covered such a simple exam. And I did not feel like giving them another cent. For my glasses, I also provided my own frame. Two months later, and they never called me. When I called, they had the glasses. When I picked up my glasses, it was handed to me. No greetings, no thank you, no eye contacts. If I can help it, I will never be back to Pearl Vision. The worst customer service ever.

SUMMATION: A small, very good pharmacy, in a convenience store or Colmado [1] with a fairly good…read moreselection. It is of no tourist interest and not near any major attraction. NAME: Farmacia Serrano Miradero SIZE: One story, 4161 sq. ft. CHAIN: Serrano Pharmaceuticals, Inc. [2], also has "Farmacia Serrano I" at Mendez Vigo 169 East, Mayagüez, Puerto Rico 00680-5409; (787) 834-3400 Belongs to Puerto Rico Pharmacy Cooperative (COOPHARMA) with 311 members. MY RATING: Very Good (4.2/5) TITLE: "Convenient and Personable" [Yelp, my review #464 [3], submitted 30 November 2015] Updated 3 December 2015 TELEPHONE: (787) 265-2684 PRESIDENT: Maneul A. Serrano (Serrano Pharmaceuticals, Inc.) SECRETARY: Rina Fernandez (Serrano Pharmaceuticals, Inc.) MANAGER: Norma Santiago LOCALITY: Carretera PR-108, km 2.6, Barrio Miradero, Mayagüez, Puerto Rico 00680 LATITUDE, LONGITUDE: 18°13'44.37N, 67°8'10.31W DIFFICULTY LOCATING: easy DIRECTIONS: Off PR 2, turn only way onto PR 3108, at dead-end right onto PR 108, and see their sign and parking lot on left side of road. PARKING: Ample, paved, private lot. CLERKS: The pharmacy staff are very gracious, accommodating, and friendly. The front checkout clerks have a bit less enthusiasm. LAYOUT: Enter through an alcove with double glass doors on both sides. Checkout counter on immediate right. Sometimes a table of fresh produce on left. Soft drinks on left. Frozen and refrigerated things in far left corner. Three rows of breads, canned goods, and herbs and suppliments on this side. Farmacy takes up left middle to back left side of store. Turn in prescriptions at the right window, pick up at left window. There are chairs for waiting in middle. Right had side of store has all sorts of toiletries, beauty products, kitchenware, hardware, toys, etc. A package-wrapping counter is on the far right center. DECORE: Sort of a little, old general store or big Colmado [1] AIR CONDITIONED: yes HOURS OF OPERATION: 7 am-9:50 pm Monday-Friday, 8 am-9:45 pm Saturday-Sunday TYPE: Pharmacy and convenience store with small cans and containers, a few frozen and refrigerated products, and usually only onions and potatoes fresh. Sometimes local avacados, mangos, or starfruit in season. SPEED OF SERVICE: Usually only 1 or 2 customers in line for the pharmacy or the front checkout. Service takes more time than it should, but is not that bad. REFRESHMENTS: Free coffee or hot chocolate while you wait for prescriptions to be filled. Sometimes free cookies or crackers. BATHROOMS: A small, but adequate one behind the pharmacy is locked and unlabeled, but available on request. DANGERS: (I) Large delivery trucks cannot get in the front gate. When they park outside on the road, one cannot see to safely enter the road. PROBLEMS: (I) Shared COOPHARMA fliers list alcohol products and other things this store does not have. (II) Seem to have most prescription medicines, but often run out or do not have enough ("rain check" slip for remainder). (III) Does not have the fancy computer systems of charts, automated phone calls when prescriptions are low, etc. Old fashion charm has its disadvantages. NOISE LEVEL: quite HEALTH: (I) Does not sell tobacco or alcohol products. (II) Have many herbal and supplement products besides over-the-counter medications. CONFUSIONS: Two "Farmacia Serrano" in Mayaguez. REVIEWS: rated Good, 4.14/5, 49 [4] reviews (IvuSpots) REVIEWS (Farmacia Serrano I): Very, Very Good, 4.33/5, 3 reviews (Google) HISTORY: Serrano Pharmaceuticals, Inc., was founded in 1979. We have been going there for many years. FOOTNOTES: [1] Colmados were the equivalent of convenience stores or 7-11s, except they had beer and alcohol. Back in the 1970s they were everywhere. Slowly the big Waldmarts, Waldgreens, etc. have replaced them. Open-air, dusty, dirty, not very cold beer and shots of bad rum, pan de aqua, local newspapers, very local produce, and the soul of Puerto Rico. [2] $2.4 million/yr in business; 21 employees [3] Plus thousands of unnumbered, critical article and book reviews for hundreds of journals. [4] They say 50, but they only list 49.

This place is EXCELLENT! I came from the U.S. after forgetting my 1-day contacts, which are all on…read moreback order in the states. Luckily I show up here, they took me in RIGHT AWAY and I was able to get a supply of contacts while sending some back to the U.S. I especially appreciate Gabriela's assistance, THANK YOU to For Eyes for their excellent customer service!!