the activity director needs to be replaced. I've been here a month. Things on the calendar to be…read morerun by the activity director never actually happen. there have been two things run by outside volunteer, those have been the only ones that happened. another review claims it has a professionally trained chef. he must have attended the school of mystery meat. and there never is enough protein. I've had to get supplements delivered from Target. on the bright side, all but one of the medical people I've encountered have been great.

Is a horrible organization better to shut it down. The good is horrible they had me on an improper…read morediet as if I was a diabetic all I needed was protein. Spent 2500 gif groceries above what Medicare was paying them over those two months.

I was at this facility in March 2026 for rehab after a broken ankle. The physical and occupational…read moretherapists are top notch. The environment, however, is closer to a nursing home. Shared room with shared bathroom, little privacy, often difficult to sleep and awakened at 5:30 am to make sure the night shift can get patients ready for therapy before the day shift arrives. Food generally not good; some residents order food delivered. Administrator was rude at check in after not explaining all of the facility policies to me. Discharge planner referred me to a home health agency, Amedysis, that is not in the UNC system, which is odd for a UNC hospital. This agency apparently cannot access my doctors' records re: my rehabilitation goals through UNC MyChart. If you are a UNC patient, ask lots of questions before agreeing to referral to Amedysis.

My brother was in apex for almost a year and all I can say is that they really helped me so much…read more Kathleen the supervisor nurse is amazing and Annmarie the social worker I don't know what I would have done if I didn't have them helping me though a very lengthy process trying to get him better to be out on his own. Both Kathleen and Annmarie both need to be acknowledged in this review. All I can say is Apex is very lucky to have two employees that care so much about their patients.

Chet is great and highly experienced. I had a rotator cuff injury and an orthopedic surgeon told me…read morethey'd have to cut me open to figure out what was wrong. Well, I guess that is what surgeons do, is operate. Chet made clear he would send me back to them if he couldn't help but after therapy began he discovered the chain of events which led to a locked shoulder and loose tendon and unlocked the shoulder with various stretches and strengthened the tendon with various homework and exercises. I went in completely ignorant and thinking that therapy was silly but it is absolutely HUGE for anyone with an injury. I hope to never need Chet again but if I do have an injury with the hand, shoulder, or other body part that he works with I will be back. I highly recommend TherAccess.

Amazing place. I could hard hardly move my hand after the break but now I'm on my way to full…read moremobility. Dr Chet is an amazing hand therapist and he cares about his patients. Grateful to have him as my therapist and can't wait for full mobility and recovery!

My mother-in-law just passed away in this facility. She passed from complications following a…read morebrain bleed from a fall under their "care." This was after she got kicked in the stomach by another resident, her purse was stolen, and she was neglected and ignored by many. She never received a documented care plan and all we experienced was routine shoulder shrugging. There are a lot of sad parts of this long story but few are as pathetic as the fact that the only time we feel their sense of urgency is now, on Yelp where they're suddenly interested in talking. That says everything to our family about this facility's priorities.

Families, please do your research…read more What I witnessed at this facility was a huge gap between what was promised and what was delivered in terms of care. The administration is not only poorly managed but seems indifferent to the well-being of its residents. The turnover rate for staff is alarmingly high, which speaks volumes about the toxic work environment and lack of training or support provided to employees. As a result, the level of care my mother received was inconsistent at best, and at worst, neglectful. Some of the staff were caring people, without a doubt, but staff were frequently overwhelmed, confused and unfamiliar with residents due to turnover. Communication from the administration to families was almost nonexistent. When I reached out with concerns, I was met with indifference or vague reassurances that were never followed through on. Clearly, the main concern of the administration is profits. This is not the kind of care anyone deserves, especially our senior loved ones who should be treated with dignity and respect.

Everyone is so nice, and Jenn is great. She makes sure I put in work but keeps it conversational…read moreand helps me understand why we're doing what we're doing.

I started using Trinity two weeks ago to guide me in my rehabilitation for a total knee…read morereplacement. I have found these folks to be very friendly, accommodating when appointment times change, and professional. My therapist is Matt. He has a good amount of experience with rehabs like mine and his guidance has helped me make great progress in my journey back to normal. I will add, however, that my sessions with other physical therapists have been equally gratifying. The members of this team are well trained, well equipped, and super helpful. I recommend Trinity with 6 stars. I'm glad to have chosen them and the relationship I am building with them will carry me through this time of my rehabilitation.

The admission process. We took our son here and we were told he would be able to give us call the…read morenext morning. Our son called that stated he was hungry around 8 pm. They feed him a 4:30 pm. I started reviewing the reviews and they were horrified at the time we knew what we had to do. We return the next morning to pick him up and we were greeted by a very unprofessional staff member who kept stating no visitation until the weekend. My husband and I thought we were going to fight to get our son. I finally told another staff member what we were told the day before and we were not leaving without our son. Please do not send anyone you love to this establishment.

Themen's Healing Place is better than the women's. I went to the women's. The women who ran this…read moreplace were sick with power. They played favorites, took away women's family time because it meant too much to them. They were cruel to the women. Maybe change n overhaul the staff...because if anyone was dysfunctional, it was the staff.

I've given more time and said I'll update with more time. They're a lovely team that really cares…read moreabout any outcome of the care theyre suggesting.

As a licensed massage therapist, I'm very selective about who I trust with my clients -- and…read moreSpineCare Chiropractic Center is the only chiropractic office I confidently recommend. Their care is exceptional, honest, and truly patient-focused. You can absolutely trust their care plan. They never push unnecessary recurring appointments or "packages" -- instead, they tailor treatment based on what your body actually needs. That integrity means a lot to me, both as a practitioner and as a patient. Dr. Brad and Dr. Heather take time to listen, explain everything clearly, and deliver skilled, effective adjustments that make a real difference. And most importantly to me, they do the soft tissue work that is necessary to deliver a pain-free adjustment. My clients and I have all experienced excellent results. If you're looking for trustworthy, results-driven chiropractic care, SpineCare Chiropractic Center is the best choice.

I wish I had read these reviews before I booked. Food was bad as was care. Therapy 3 days a week…read morewas good.

My father was a patient here and the facility is horrible. Staff is slow and has plenty of…read moreattitude. If you have a choice go elsewhere. Never saw a single DR the entire 14 days, and they didn't want to do specialist recommended testing. PT / OT are good when they show up. They don't respect their own schedule. Meals are not good for diabetics and they don't do a good job of checking who has eaten and who hasn't. Understaffed and not bathing or showering unless you stay on top of things. Not the place for a patient who is without family support.UNC should be ashamed of this facility!

Hello I'm Stacy Nash was a residence at this rehab facility a few weeks ago I had surgery on my…read moreright leg. The nursing staff that was treating me was really calm and relaxing my state of mind the quality of care from a few nurses like Vickie Walker she was my morning and the night nurse Chrisher Miller both was phenomenal. I definitely cannot forget Shannon Hughes she had some miracle hands taking care of my wounds I really appreciate her care. Their was one fault I had was the food they was serving me was always cold you would think out of all the money my insurance pays was about $965.00 to stay there. They should be better then that feeding us like we are in prison or something.

hello...I was a resident after a hip replacement for rehab. the administrator, nursing staff…read more(including the DON and Unit Managers), dietician and rehab department were all phenomenal! I would recommend this facility for my family, friends and anyone that would ever need loving care! SL

BUYER BEWARE!!! My mother was a resident of Preston Pointe,…read morean independent senior living facility, for less than one month when she fell and broke her arm. The financial burden and stress which occurred next would completely take my family by surprise. When we moved Mom out of my house to a separate living situation, I wanted to make it her last move and ensure that her needs would be met without needing to move her again. Grant Fessler, the "Lifestyle Counselor", provided me with the impression that she would be able to transition in place if she needed more care. That proved to be a totally false statement. What happened was that we were required to pay an on-site service $22 per hour for 24-hour care if Mom was to remain at Preston Pointe once she completed her rehabilitation elsewhere. The 24-hour care requirement was put in place to ensure her safety and well-being, according to the staff I spoke with. With the cost of her living arrangements, that put her monthly cost at OVER $30,000. My main complaint is that Preston Pointe misled me. If they were really an organization that was focused first on care and less on profitability, they would have been very specific up-front about what it would cost for me to safely emulate their requirements for an assisted-living level of care at Preston Pointe. When my Mother returned from her rehabilitation, they required that my Mother have 24-hour care in order to protect their liability and that is all. I brought to their attention that my Mother did not need 24-hour care one-on-one but that was their requirement. I could not get anyone to budge on this requirement. This care was provided by an external company named Comfort Keepers. Comfort Keepers has a contract to provide the on-site care needed by residents of Preston Pointe. The Comfort Keepers person was limited in training and did not even have a CNA under their requirements. Essentially, I was paying for a glorified baby-sitter. I was livid. I had no recourse but to move my Mother to a dedicated Assisted Living Facility and out of Preston Pointe. I would advise that anyone who is looking into senior living for their elderly parents or other relatives ask some very pointed questions when a facility claims they can provide more than one level of care. Those questions should be centered around what does each level of care entail and what is the typical cost. I was blind-sided by this additional cost by a slick sales person who tried to convince me everything was do-able and that everything would be OK. He even told me that the 60-day move out notice would be waived if my Mother had to move for medical reasons or passed away. Again, the reality was that that did not happen. I also did not even get credit for the meals that my Mother did not eat while she was in rehabilitation for three weeks! Buyer beware! I would advise everyone not rush into these very emotional decisions about your loved ones. Use the experience of others to try avoiding complications for your future. Think about their entire lifespan left and the fact that you might need to move them more than once. I also advise anyone who thinks they need multiple levels of care available to pick a facility that says up front that they offer Independent Care and Assisted Living. There are very few standards that these businesses are held accountable to and so that means different things at different places.

After exploring many options, we moved Mom into Preston Pointe 8 months ago. She is so happy!…read more She's made friends and is able to enjoy activities and meals in a safe and welcoming environment where I know the staff really cares about her.