I had a confirmed appointment for a tour at 6:30 PM. I arrived a few minutes after 6:30, (6:33)…read moreentered through an open door, and was not told in any confirmation email, phone call, or instruction that I needed to ring a doorbell after entering. I felt uncomfortable walking around trying to find someone to help me, and I texted at 6:37 PM that I was there. A trainer eventually approached me and was polite, but the overall experience felt disorganized and uncomfortable. When the manager came out, the focus seemed to be on how I entered and whether I rang the doorbell rather than the fact that I had a confirmed appointment and did not know their process. After I left, I received a phone call that felt more focused on explaining why the situation was my fault than resolving the miscommunication. This gym may be a good fit for others, but based on this experience, it was not the right fit for me.

An awesome gym that's tucked away in one of the calmer parts of Chino. Do not let the size fool…read moreyou- it has pretty much every great machine you need for every body part. But for me what really made the gym stand out is how awesome the people that work there are. Both Tristan and Robert (who both help manage the location) were extremely accommodating to me when I first started showing up and weren't at all pushy about trying to get me to sign up permanently, which to me is a good indicator that they actually truly care about servicing their clients and not making them feel like a "number". All in all, I would definitely recommend this gym to any fitness enthusiast- especially those who like to work out at both the late and early morning hours

Signed my daughter up at the gym with Valentine, and he was an absolute pleasure to work with. He…read morewas informative, quick, and made the entire sign‑up process seamless.

I'm not sure what's going on here but they hired a bunch of young kids who can careless about…read morecustomer service or making sure the place at least has seat covers/napkins/soap. I've asked many times for paper towels and seat covers and they just say oh there is none or hand me some from the front desk. Every time I walk in there is a bunch of them sitting down having conversations and on their phone or eating. As a professional establishment you shouldn't be doing such. I've also seen they only scan people's cards if they don't know you. Other wise their friends can walk right in. Management needs to fix this asap.

good place to learn skills ，strong body and make friends. coach are pro and patient, guiding kids…read morethrough every move and correcting their technique step by step. highly recommend！

I'm not athletic by all means but I've enjoyed my experience here. Even in a group setting you will…read moreget 1-1 attention to make sure you are doing the moves correctly. Some classes seem more hard than others but it's still always a good experience!

Amazing host at front, manger is welcoming. Clean and well equipped. Average crowd times. Great…read morediversity with free weights, machine, cable , classes with specialty classes glute, cycle, 50/50, pilates, with general classes, punching bags and a pool. Everything a person can need for your health needs.

If I could put a zero to the review if I would…read more Whole situation was because after I was told by LA fitness when I got injured. my membership was freezed/canceled still had charges from the bank and I reported cancelled. Turned out they had two accounts of me. This is my updated review "I just learned that 'Christian' is the General Manager of this location. Honestly, as amusing as is this, explained a lot. As a small business owner, this entire situation is mind-blowing to me. Mistakes happen in every business. Billing errors happen. Miscommunication happens. What should never happen is a manager speaking to a customer with disrespect, constantly interrupting them, blaming them, and refusing to take accountability. If one of my employees treated a customer the way I was treated, they would be facing serious consequences immediately. Not because a mistake was made, but because of the attitude, lack of professionalism, and complete disregard for the customer experience. What I experienced felt less like customer service and more like a membership collection machine. I called because I was physically injured and unable to use the gym. I was told by another employee that I was not being charged anything and that everything was fine. Based on that information, I believed the issue had been resolved. Months later, I discovered I had continued to be charged. Instead of taking responsibility for the misinformation, I was blamed for not checking my bank account often enough. The most shocking part was being told that I should have been checking my bank account every day. As a single mother running a business seven days a week, I found that response insulting, dismissive, and completely disconnected from reality. One bad employee can hurt a business. A General Manager can define it. I hope the Regional Manager reads this review because this isn't just about a billing dispute. It's about how customers are treated. accountability was nonexistent, empathy was nonexistent, and the focus seemed to be on collecting fees rather than resolving a legitimate concern. I genuinely liked this gym and intended to return once my shoulder recovered. Instead, I canceled my membership and will never return. Christian didn't just lose a customer--he permanently changed my opinion of this location and the LA Fitness brand. I rarely leave negative reviews, but I feel obligated to warn others about my experience with LA Fitness in Chino." I suffered a serious shoulder injury and have been going through physical therapy. Since I was physically unable to use the gym, I called to freeze or cancel my membership. The employee who answered looked up my information and told me I wasn't being charged anything and that everything was fine. Based on that information, I believed the issue had been handled. They had two accounts of me based on where I lived and the number I changed. No further questions or concerns. Months later, I discovered I had continued to be charged approximately $40 per month. As a single mother working seven days a week, I don't review every transaction every day, and I trusted the information provided by LA Fitness staff. Afterward, Christian called me to discuss the account. Instead of listening to what had happened, he repeatedly interrupted me, spoke over me, very rudely and said it's illegal if I record. I didn't. and became argumentative. The conversation felt more focused on defending the charges and convincing me to keep paying than understanding why I had originally called to freeze my membership due to a legitimate injury. What disappointed me most was the complete lack of accountability. I was given incorrect information by LA Fitness, continued to be charged, and was then blamed for not catching it sooner. When I asked Christian what he would do if he were in my situation, he told me he would check his bank account every day. That response was dismissive, unrealistic, and unhelpful. I never asked for anything unreasonable. I wasn't trying to avoid paying. I simply wanted to temporarily freeze my membership while recovering from a serious shoulder injury. Instead, I received misinformation, continued billing, and poor customer service. LA Fitness may have a good gym, but customer service matters too. Also anyone knows how to deal with this situation let me know. This Christian had promised me a $40 refund and then he took it back. If I want to freeze I have to pay $10 anyway which was also okay. But his attitude poked me and I feel humiliated so I decided for that I would pay for the fee and walk away forever. Also, this is the gym that's in for your money. Please be careful.

Pretty dated 24 hour fitness in the area, but then again it seems like there haven't been many…read moreremodels of other 24 hour fitnesses either. Most equipment is obviously well used but seems to be on their last legs. I can sit here and nitpick all the minor details that would normally give any business a poorer rating but this place is just old and worn. Do I think whoever owns this location should considered some updated renovation and maybe some updated machines? Yeah, I'm sure everyone would agree it'd definitely would be a plus and might entice new members to join but I'm still able to get the workout I need in regardless. I will shout out the staff though. I do see them making some effort to maintain a sense of cleanliness rather than let it go to shit so s/o to them.

Notorious for locker break ins, urine all over the floor in the locker room toilet area. Locker are…read morebusted up, wet floors makes changing feel lime you'll end up with sores on your feet. Now for the good stuff, equipment works and mostly everyone working out are courteous. Staff is ok, they are nice and leave you alone.

My review is for my trainer Kevin Abandy. Just wanted to say he is a very knowledgeable trainer. He…read morewould first listen to your goals and also take into consideration of your current body conditions and injuries and work around that. Before the start of every single session he would ask how are you doing today to ensure he can address any issue you may have that particular day before starting. He does not want you to aggravate any injuries (he would also get on my case for over stretching due to my existing injuries haha). But a big thing for him is to instill having the right technique. Outside of the gym, he would text you the workout of the day, so you can track progress, tries to hold you accountable for having the nutrition, sleep, and would be very responsive to text or call anytime. The only knock on him is it's too bad he can't observe me on every single rep but that's because I signed up for his cheaper group session rather than 1 on 1 in which he also offers.

First, this is a great facility. It is always clean, well-maintained, well-ventilated, and has…read moreeverything you need to get a good workout. But this is not a gym; it is a training facility where you work with trainers to tackle your physical goals. Next, this is about my trainer, Kevin Abandy. Kevin has been my trainer for exactly 8 weeks now and he is awesome! I made the decision to get a trainer after my birthday to truly invest in myself. You can invest in your own skills and education, but the return is almost always indirect. But with a trainer, specifically Kevin, I gained 8 lbs of muscle mass and lost 8% body fat (approx. 13-lbs of fat) after 8 weeks of training with him. Also, at the start of my training, I had back pain (from past injury to T12) and knee pains (from under the kneecap). Through Kevin's program and coaching, my pain has been reduced to near 0 with full mobility -- like squatting all the way down and up with 200-lbs of weight on my shoulders with no knee pain. I would give a 1-star review to keep it from getting crowded, but it would be hard for me to not tell others about the good that comes out of this place. My mom is 70 and she's training with Kevin too! And the story is the same for her... knee pains - GONE. Back pains - GONE. If you're reading this and decide to get a consultation with Kevin, please let him know you saw Alex's review so he knows his method is making an impact.

I've been working out with Pablo and his trainers for about a year at Self Made Training Facility…read more The facility is clean, has great music and has tons of different machines, an octagon, treds, etc. Since I've started, I've become more lean, stronger and can do exercises and cardio that I wasn't able to do before. Pablo has not only helped me greatly with the physical aspect but as well as with nutrition. It's always difficult planning out meals and what to eat when you're busy with work and kids, but he truly makes it simple and easy. It's not only Pablo, but the entire Ambitious trainers that really make us feel like family. Our son has even been a part of Ambitious fam for the past couple of months. He's been working with Javie in the Ambitious Kids class and has had a huge improvement in his movement, cardio, strength and agility and more importantly his confidence and motivation. Javie has has an incredible ability to motivate these kids and make fitness fun.

This review is way way waaaaaayyyy past due!! Where should I start?…read more My Story: So, a little over a year ago, I had miscarried what would have been our 4th baby. I was going through such a tough tough time both mentally because of the loss and physically from being pregnant. I had done everything from boot camp, yoga, and cycling. You name it, I've done it. While checkin out my friends posts and stories on Instagram, I kept seeing posts for a facility that opened up in Chino Hills, Self Made Training Facility with Pablo from Ambitious Fitness. I contacted him and the rest is pretty much history. Myself, my husband, niece, nephew and son all train with Ambitious Fitness. Best things about Ambitious Fitness: 1) Pablo and his team (and I mean every single one of them) are incredibly passionate and love what they do, and it totally shows in their energy and the way they carry themselves. 2) They have this amazing ability to push you beyond what you think you can do. You would have never thought that this Asian girl who only played badminton and piano as a sport could deadlift 275lbs. 3) They make sure you will achieve your goals and get results. My results: Being only 125 lbs in college, it was hard to believe I would get to as much as 168lbs and 36% body fat, but I did. After a year with Pablo I got down to 148lbs and 19.1% body fat at my lowest. I am more physically fit than I ever was and mentally stronger. Hit Ambitious Fitness up!! If it's for your health and for your future, it's definitely worth a try.

Community!! You can work out anywhere but this place is really special! Drench has built a…read morecommunity of women who uplift & motivate each other, and that is really what makes this place such a gem!! Beat coaches, smart programming that helps women build skills, not just burn calories. The best investment you can make is in yourself, and without your health, you really don't have much. If you want to be able to just show up and work hard, Drench is the place for you! Clean facilities, passionate coaches, and the best members!

I wrote my original review back in July 2019 and it was apparently removed. Unfortunately, I…read moredidn't save what I wrote and now 6 years later, I have to admit I'm not going to remember all the full details. But everyone needs to be cautioned about the owner, Dayna Brooks. I simply asked a question about her playbook that I was using at the time and then got attached by one of her trainers, Regina Tenoyo, who was pretending to be Dayna texting me back from Dayna's personal cell number. Dayna even admitted that Regina was acting as her and that my question about the playbook was legitimate. It all went downhill from there when I had a hard time detaching away from my contract and unfortunately had to finish out one more month much to my dismay. She also backpedaled on payment terms that she had told me before. If you are not fawning over Dayna and lauding her, if you voice dissent in any way, you will be ostracized. She made it seem like I was the one that was hard to please when she is the one that is actually highly passive aggressive. She has the worst communication when there's any tension that is against her or any questioning of her. Pay attention to the 1 star reviews. Sure, they are not the majority, but again, for the women who Dayna experiences any tension from, she can't handle this and she will treat you like crap. That is no way for a business owner to treat their clients. You have been warned to stay away from Dayna and Drench Fitness.

I have a tremendous fitness instructor named Milan. He has been working with me for 7 days and I…read morealready feel confident about setting up the machines and increasing the strength to shoot for. Milan is patient with me and encouraging and I know I couldn't be at this point without him! I'll never forget how lucky I've been to be trained by Milan!! Elyse Gifford

Cancelled membership and came for a light cardio day before it expires…read more Guess what? Water out again. No bathrooms. No shower. No drinking water. Dealing with the idiots who have no concept of gym etiquette (reracking weights, not taking up space in racks) is one thing, not being able to pee or refill your water bottle is another.

Felt the need to leave a review because I've had nothing but a great experience here…read more My little brother and I were looking for a gym after moving back home, so we tried several in the area before checking out Curl. We met with the general manager Gustavo, who was very friendly and accommodating in helping us find the membership that made the most sense. I didn't end up getting my own membership since I'll be moving out again in a few months and Curl doesn't have many locations, but I've been able to come as my brother's guest. We even got my mom to sign up which says a lot given she's pretty high maintenance about cleanliness and wasn't going to the gym at all before this. Now she goes almost every day and loves the zumba classes. In my opinion, this is the best all-around gym for the price. It's cleaner than 24 hour and LA fitness, it's never so crowded that I'm waiting forever for equipment, and unlike planet fitness, it has a great selection of free weights. They also have newer equipment including a hip thrust machine and pendulum squat. I used to go to 24 hour whenever I came home on school breaks, and I've never been able to grab a spot at the squat racks with bumper plates. At Curl, I've never had that problem, even though I come almost every day. On top of that, Gustavo and the rest of the staff have always been welcoming and helpful. Overall, it's been a really positive experience and I'd definitely recommend Curl to anyone looking for a solid gym!

CRITICAL UPDATE (Sept 8): FORGERY & UNAUTHORIZED BILLING FOUND…read moreI am updating my previous review because this situation has escalated from deceptive sales tactics to outright fraud and forgery. The Forged Termination Form: Instead of replying to my September 7 email, the General Manager, Gustavo Guzman, deliberately started a brand-new email chain to send me a Membership Termination Form. This document features a forged signature submitted completely without my consent, stating that I am liable for all outstanding fees and charges. Hidden Fees: Shockingly, the form he forged contains absolutely no financial fields, dollar amounts, or fee disclosures. Mr. Guzman entirely hid the financial implications of this cancellation from me and never declared any charges. The $130.99 Unauthorized Math: I immediately called ABC Fitness Solutions (the third-party billing company that collects fees for Curl Fitness) directly. They confirmed that this forged cancellation request has officially scheduled an unauthorized $130.99 charge on my account for September 25 ($99 termination fee + an additional $31.99 monthly fee). Mr. Guzman cannot legally forge my signature to dictate my payments, nor can he use a medical code to cancel my contract while simultaneously charging me a waived termination fee and double-billing my prepaid dues. Current Actions Taken: Corporate Escalation: I reached out to the Curl Fitness Corporate Office at 949-673-7777 and have been directed to escalate this to Mr. Bill for an immediate corporate fraud investigation. Federal Reporting: I have officially filed a fraud and forgery report with the Federal Trade Commission at reportfraud.ftc.gov. BBB Dispute: A formal complaint detailing these fraudulent practices has been updated with the Better Business Bureau (BBB). Do not trust Curl Fitness Diamond Bar. They will sign your name to legal financial documents without your permission. Check your bank statements and fight back!