Signed my daughter up at the gym with Valentine, and he was an absolute pleasure to work with. He was informative, quick, and made the entire sign‑up process seamless. read more

I'm not sure what's going on here but they hired a bunch of young kids who can careless about customer service or making sure the place at least has seat covers/napkins/soap. I've asked many times for paper towels and seat covers and they just say oh there is none or hand me some from the front desk. Every time I walk in there is a bunch of them sitting down having conversations and on their phone or eating. As a professional establishment you shouldn't be doing such. I've also seen they only scan people's cards if they don't know you. Other wise their friends can walk right in. Management needs to fix this asap. read more

Fitness 19 - Gyms Near Me - Chino, California

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With how much we are all paying to workout here it's sad they can't get the basics working. read more

Fitness 19 - No working water system - Gyms Near Me - Chino, California

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This is a scam!!! They literally want to charge me over $300 Dlls to cancel my membership. I never been in a gym where they want to send you to court, like literally ?!!! Wtf ! ! ! This is insane!!! My membership was month to month. Do not trust this gym !!! read more

Nasreen ( front desk receptionist) has been late 3 mornings in a row recently, but we have had the same problem in the past with her. The gym opens up at 4:30am however she gets to the gym 5-10 minutes late. There have been multiple people waiting on her to open the gym, but she seems to not honor the time it's supposed to be open. There are jobs that we need to be at and if it says 4:30am then she should respect that time for everyone else who is waiting in the parking lot for the doors to open. read more

Great gym got everything you need and I'm seeing a lot of improvements being made parking lot was fixed new stores added to the area along side with new staff in the facility that are very helpful read more

gym regularly doesn't open when it's supposed to in the mornings, if you like to workout in the mornings then this isn't the gym for you

Nothing but love for this gym! Been a member for years and for the price I pay a month it's so worth it. Very clean, organized, and the staff is awesome. Never had an issue here at all. Shoutout to Naz and the front desk for notifying me about a missed payment to prevent a late fee! Favorite local gym for such an awesome price. read more

I just have to say the customer was great upon signing up. I called and asked about the Premier level and the young gentleman on the phone was happy to go over the pricing and benefits. We went over my options and because I am part of Active and Fit Direct, I am still able to visit other locations so, it didn't make sense for me to pay and additional $25 a month. As for the gym itself, I have to say it was nice and cool the day I decided to work out. There was a gentleman walking around constantly cleaning each machine. I get it guys; the space is extremely limited and you want as many people to work out in such a limited space but the machines are wayy too close to each other. There are some cons to this gym.... The music is too loud, basic membership can't take classes, no showers and not enough sanitizing stations. Its in a great location; Starbucks, Clarks Nutrition, (Kinda like Sprouts) Fo-Yo (Frozen yogurt), Taiwanese food and a pizza spot. read more

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I've gone to this gym for years. For the amount I've paid over time it doesn't seem like much of it has gone into the actual maintenance of the building. The bathrooms are not consistently up kept and the exercise machines are not repaired in a timely manner. Expect maintenance signs to be up for months. In regard to my gym membership, I thought my tier allowed me to bring guests. In the past I've never dealt with issues but one day the store manager stopped me & my guest abruptly to say they can't come in with me. If I need to upgrade my membership I can do so but that is not the main problem, as it was more so about how the manager communicated to me. He was very callous and aggressive. He stood there & made sure we walked out without explaining that my guest could have signed up for a 5 day free pass (which I later found out though the website). If you're going to manage the store expect to know how to properly deal with the loyal customers who pay to be there. read more

I started working out here about a year ago. They have some amazing Zumba instructors. I have to say that I have to give credit where credit is due; I have had an especially amazing experience with Shari. I have done morning & night classes with her. she is a phenomenal instructor. She is extremely friendly! Always upbeat & positive. She genuinely cares about her students. I also workout at 24hr fitness across town, but have kept my membership at fitness 19 because of Shari's Zumba classes!! If you are thinking of joining fitness 19 I encourage you to try Shari's class, you will become a regular read more

Whoever was supposed to show up and open at 7am on Sunday, Nov 9 didn't. Waited at least 30 minutes before leaving, a bunch of people came, waited, and left. Really annoying. read more

Was planning on taking a break from 24 Hour Fitness, but this place just has too many compromises. From the start, the guy that signed us up got the address wrong during sign up, said my barcode key fob would t work until they changed it and didn't even give a tour of the place. Besides that, the machines just aren't the best. The only silver lining here is that the people that come here are pretty nice and have a good vibe. That's this place in a nutshell. read more

Update, just so I can respond to the managers review the only reason I was being "rude" to him was purely out of frustration based on the fact that I had called about 3 times before this situation and had asked to speak to the manager repeatedly but apparently he was busy everytime and when i asked when he would be avaliable they would tell me that he would leave when hes finished but I can try calling the next time he comes in. So yes I got fed up and started raising my tone and then after that I was finally transfered to ERIC who then hung up on me. As a manager your job is to deescalate situations like this and we would never have been in this situation in the first place if you actually did your job and filled out my cancellation form for my membership. read more

I guess they realized how absolutely ridiculous this was that they took down the signs. But thank you because I got a feel of the horrible customer service your employees have here. Would not recommend this gym to anyone. After posting this update, I received an email informing me of my membership cancellation BY THE GYM. Simply a cancellation form. No reason, No phone call to discuss this or my poor experience. This is how they do business. Take what you need from this experience and you decide if this is the type of business you would like to support. read more

Fitness 19 - The ONLY gym that has this dumb rule. As it is the gym is tiny. - Gyms Near Me - Chino, California

Worst gym ever. The staff doesn't really care about it's members or new in comers. The gym's also unorganized most of the time and they try to charge you too much. read more

Convenient location. Dues are affordable. Club is clean. Staff is friendly. I typically do cardio at Fitness 19. I'm usually on the treadmill. read more

Stephanie did a good job training me and my guest! Really nice and helpful and good customer service.

We started going to this gym after the Crunch we were going to closed. Its scaring starting out at a new gym. You don't know anybody and you aren't familiar with any of the new equipment. What a wonderful surprise when we walked in to your gym for the first time. The young lady at the desk welcomed us with a smile and a good morning. So we thought it was because we were new, but nope - she (I think her name is Naf or Nas) she continues to welcome everyone this way. She has a smile and a welcome that makes your workout a little more pleasant and joyful. Too bad every business doesn't have a first impression person like her. My husband and I comment to each other how wonderful it is to see her each day. read more

Joshua was very helpful in getting me a mentorship very knowledgeable and knowing joe to help

I was trying to give this place a shot but I was honestly baffled at how the management (I think their names were Danny and Al from what I remember) let go of one of their front desk employees ON HIS FIRST DAY FOR WEARING A SWEATSHIRT. I overheard everything during my workout and was floored. First of all it was like 50 degrees today (how are you going to be mad at someone for wearing a sweatshirt) and second, it was the dudes first day. Like take him aside and teach him instead of firing him. Extremely disappointed in the leadership here. If that's how you treat employees, I don't want to know how little you care about your members. I'd rather workout at home. Let me add that Idk what fitness 19 is talking about in regards to their comment, but I am definitely not related to the dude they fired. I was just a witness to the establishments atrocious power trip. read more

It's been a month since my first review. I am here to update you guys after posting my negative review about this place. Shortly after posting my negative review, I received a call from the manager wanting to make things right with me. I'm sad that it had to take a negative review on Yelp to actually have them wanting to reach out and fix everything. The did refund me & wanted me to try out the gym for free and see if they can work with my schedule. I am giving them 3 stars just for the effort of trying to make things right with me but it shouldn't have to take a negative review for them to have to try to work with their customers. read more

Fitness 19 - Gyms Near Me - Chino, California

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Great gym, really nice employees, easy to work with. Would totally recommend as a newer lifter

They need to unlink this district's gyms from the official Fitness 19 page or change the name. I paid for a membership including access to "all" so-cal Fitness 19" Just to get turned down at this location in the most condescending way. Instead of maintaining professionalism and salesmanship by trying to get me into to their location I was just turned away. Who ever runs this Yelp also needs to sharpen up their customer service skills. Sour attitude and passive aggressiveness doesn't translate to happy customers. As Joey Swoll would say "do better..." read more

I have family in the area and was visiting this fitness 19 location to give it a try. They keep the place very organized & clean. The staff are always very helpful when issues occur on my account. Fitness 19 always have a great atmosphere, will definitely let my family know to come here ! read more

I sent a termination request 3 months ago, went to check my statements and not only am I still being charged but my original agreement went from $10/month to $15. I decided at this point I'll probably keep my membership but called to ask why the pricing went up. The man who answered the phone off the bat already had an attitude in his tone when I'm simply asking about a billing statement. He then says that the pricing goes up annually if I do not "lock in" my account, he says I can still do so if I'd like. But that's an addition $45 to do so. I ask why there's no email notification or call notification about this price increase/or needing to "lock in" my acct. He then says "we do not do anything like that, we don't send emails out." I then bring up how I attempted to cancel my membership through their site, and he says "yeah I don't know what site you were on but we only terminate memberships in person". On their website why do they make it easy for you to join their gym but make it nearly impossible to leave. Absolutely rude staff that do not want to help and just want to leech as much money as possible off of you. And then I read a review below from another member having a similar issue and fitness 19 replies to them stating "We have no record of your termination request", this just contradicts what the worker told me how they 'only terminate contracts in person and how they don't do that online' When I attempted to cancel through their site it said clearly in bold print of their site "Termination request received" Give me a forced cancellation too like the other reviewer PLEASE for the love of God read more

I have been attending this gym since August '24 & training with Edgar since September. I got to say, best trainer cuz I have been seeing some awesome results and lifting heavier than I told myself I could not do. Thank you Edgar for pushing me to be my best and for the results I am seeing each week! read more

NEVER GO TO THIS GYM! After a 12 month contract these thieves continued to charge me six extra months, even though I cancelled according to the terms of the agreement. They sent my account to a collection agency with the threat to ruin my credit, I will pay the debt but I will immediately sue them in small claims and get my money back. FITNESS 19 CHINO IS A DISHONEST ORGANIZATION, DO NOT DO BUSINESS WITH THEM. read more

I love crunch in chino , I had to transfer because it was closing down, Fitness 19 in Chino's manager, always had problems with the transfer, also with the manager in Fitness 19 in Chino very unprofessional, and disrespectful I've been trying to cancel for 2 months now and getting nowhere, they've been giving me the run around and giving me different lies , I just want to cancel, I need help Amaralannette94@gmail.com read more

This place has been horrible since COVID the bathrooms are always dirty also all the gym equipment we pay money to come so shouldn't this place be cleaned ? The guys who are always here in the night are never doing anything but being on there phones don't even look like there checking on who comes in or goes out. So ridiculous thinking of canceling my membership! read more

Fitness 19 - Gyms Near Me - Chino, California

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I like the gym, but lately I've been noticing one personal trainer that constantly goes up to girls and will talk to them for so long that they can't even do their own workout. He gets up in their space and the girls look uncomfortable, and even when they try getting away, he'll follow them (clearly not getting the hint). I don't know if this is some sort of tactic he uses to get client for his personal training but he needs to find a better way instead of making girls uncomfortable and taking time away from their workout. read more

It got worse. Machines still down for months. Spray bottle holders missing, which means bottles are hung in trash cans or stockpiled at the front desk. Witnessed 4 people in 5 minutes not wipe machines because the supplies are not stocked.At this point ownership is completely incapable of running this gym. Negative 5 stars. read more

I like this little gym here. It's $30 a month for the premium membership, and I think there is a $16 basic membership as well. This gym has all of the basic equipment you need: Treadmills, Bikes, StairMasters, and all of various weight machines. They also have free weights. They have classes in a small side room that fits roughly 20 people where Zumba Monday through Friday from 6:30pm to 7:30pm, among other classes. My wife and I got a membership here to lose some weight, and it's pretty convenient for us since we live only a few minutes away. It does get busy at night, but there are always open machines to use. read more

Seemed to be a good gym but it's unfortunate they don't have any communication or empathy. A simple paper with the information regarding the chino crunch transfer would've been enough. Wish this gym nothing but the best, but on my side I was finally getting my dad to work out and just about to convince him to get his own membership. I brought him after his long work shift in LA to try this gym but once I got there they said I wasn't allowed in. Besides being super crowded and having your legs touch with people in front of you when you're hitting chest it's a pretty good gym just not sauna and not enough weights. read more

I love this place! I've been going here for 3 weeks now with one of my friends and it's really great to stay motivated working out together. I live just a few minutes away so it's a really convenient place. It's really clean, the staff is friendly, and I love the Zumba classes! Antonio is awesome, definitely check out his classes on Wednesday and Thursday from 6:30 to 7:30 p.m.! read more

This is my to go gym for sure, I normally went there 4 or 5 times a week, big fan of Zumba and they do have really good instructors from Monday to Friday 6:30pm to 7:30pm, good fit for my schedule, I am also allowed to bring my friend with me every time I go there, so I am happy about it. read more

Fitness 19 - Fitness 19 - Gyms Near Me - Chino, California

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Decided to sign up online a few days ago... Thinking, they would be checking temps and LIMITING the amount of people allowed in at a time.. BOY was I wrong. It was about 730 on Tuesday night and first when I walked in No temp check. There were about 50-75 people inside already , and no employees on the floor instead they all sat behind the desk in the front. MULTIPLE People had their masks pulled down, watched a few people barely wipe machines when they were finished. I honestly am extremely disappointed. I have been vaccinated so my risk is on the lower end, but I'm still very apprehensive about returning. I am shocked by what I experienced. I couldn't even take a sip of water because I was really worried about the amount of people that decided to wear their masks only around their chins. I hope this gym can find a way to figure out how to make this a safer environment. I hope they enforce the mask rule. And do better at limiting how many people can come in. If you have any conditions which put you at a heightened risk for the virus DO NOT COME TO THIS GYM RIGHT NOW. Please wait. At least a few more months or until you have been vaccinated BOTH shots. The owners of this facility should be truly ashamed this is not okay. read more

When I first started it was a 5 star, very lowkey gym with everything you need and can think of for any workout you need, but ever since the crunch on chino closed down and decided to bring all their members here, it's a complete sh*t show, no matter what time you go, it is always PACKED to the point where you can't even get a single workout in, it's insane and not worth it at all anymore smh read more

Was told by the previous manager when my membership expires, I would need to notify them 30 DAYS before it expires to prevent extra charge. Tried notifying the gym via email and in-person that I will not be renewing my membership. The current manager then told me I cannot give them advance notice and that I will need to come in to cancel the day my membership ends or else I would be charge the $99 cancellation fee if I cancel before my membership ends. Fast forward to my last day of my membership, I go in to cancel and the worker then told me I was supposed to notify them a 30 days prior to prevent being charged an extra month which caught me off guard since I was told by the manager the complete opposite. Funny how the current manager was shading the previous manager for not understanding contracts, yet it seems he doesn't understand them either.... Anyways, don't come here, management loves to do shady and scammy tactics to get more money out of you. read more

Do not come here, you will regret it. They don't care abt customers. Specifically the GM and his unwillingness to accommodate for errors.