Terrible!!! I've been a customer over 30yrs. I called for a price and when i got there it was more…read moremoney. And it wasn't even the same item on the receipt. The cashier went and spoke to someone and came back to say, "well, thats the price." So i asked for my money back. The cashier never knows the price of anything!!!! And there wasnt anyone to help customers. Management was too "busy" to even address it. So nope!!!

Been going there for years, was there today and had a rude sales person, she did not have a mask on…read moreand when I ask her about she claimed she did didn't have to due to breathing issue. Maybe she should not be center stage in the store. But I should thank her. I went home and found everything I would of got next time on line and for cheaper. I guess I did get good service.

Makenzie has an attitude, straight out refused to help me, told me not to ask questions if the…read moreanswer is "right in front of me" as well as constantly vaping in the store, her manager sarah has ignored me when i brought it to her attention but Makenzie is also frequently found on tiktok live counting the drawers and talking aboyt her job and customers on line. Workers are far from welcoming and everyone is flat out ignorant.

The managers don't care about the neglect of bettas. The bettas in the cups had fin rot, swimming…read moreissues, and cups full of old food and poop. Not to mention, the fish wall was filled with days-old dead fish. It's sad the employees couldn't care less and blamed it on staffing issues (while they had 3 employees either standing around or putting products on shelves and another 2 walking around clueless) -- as someone that works at another large pet store (with staffing issues), there are no excuses for neglecting animals in their care.

Update: if I could give this place less than 1 star I would. Gave my dog the sweet potato treat…read morelast night (same day it was purchased) in small pieces in portions. Made sure she didn't eat it all at once. She woke us up at 6am yacking up the sweet potato and left orange vomit everywhere. No idea if it was old or bad but stay away. Honestly what a disappointment. You can get everything there at any other pet store. There's nothing local or unique. Some Grateful Dead toys but they're from a brand. Some slightly more elevated brands that maybe you can't find at PetSmart but that's it. The girl working the counter was incredibly rude. She was on the phone talking loudly for at least 5 minutes. Said she was talking to her boss to a customer she was ringing up at the register but then talked about personal stuff on the phone. The store is very small and cramped. Even though it's a pet store it's not dog friendly. The girl never acknowledged my dog. I asked if they had any local baked dog treats like most small individual dog stores do, she pointed me to a shelf of big brand dog treats. I clarified and she was clueless and then said no. Waited at the register to buy something and she was looking at paperwork on a clipboard even though we were directly in front of her with our wallet out. Asked for a sweet potato treat. She shoves the container from her side of the counter at us. I asked for a bag for it. She expected me to go in there with my hands and take it. Immediately started ignoring us after we paid. It's a cute name but that's about it.

Amazing store, super friendly and knowledgeable staff. Can't recommend this pet store enough.read more

Refreshing friendly local pet shop w everything you need and better selection of cichlids than box…read morestores, highly recommend visiting.

Super friendly staff, it's a great little shop to check out. They are pretty new, I had not seen…read morethem before, but I went in to check out the puppies in the window and ended up getting some all-natural American made dog treats. They had a big selection of fish and reptiles too, pretty cool for downtown Catskill!

I love these ladies. There is a genuine care and concern for animals amd their owners here. I…read morealways feel well treated and cared for. They carry very high quality products for great healthy animals. My choice for food is Raw Dynamic which is the best food I've ever used for my dogs. Highly recommend that one.

This is place is absolutely fantastic. I had never met a more caring and helpful owner. She took…read morethe time to walk me through the food choices for my dog's sensitive stomach and ended up giving us free samples of several. She introduced Honest Kitchen to us and it has been a total blessing. It is a superb dog food. The store also has fun and truly indestructable toys. Prior to that only the Kong could claim that label.

Left my girl Banjo for a week. She seemed very happy there. Went to check on her midweek and she…read morelooked happy. They gave her a bath before I picked her up great job. Nice people

Our review of mutt in Jeff ! BE WARNED ! We recently dropped…read moreour dog for a 7 day stay at there facilities. We dropped a healthy dog with a list of her routine along with her food and snacks . 5 days through her stay we received a call that she had diarrhea and they were giving her rice . We agreed it was possibly separation stress . Here is where things went way wrong the diarrhea worsened . Upon picking her up she was emaciated and dirty along with sores on her leg and paws with worsening diarrhea. There explanation was she wouldn't let them near her to clean her up. We took her home and noticed her symptoms were worsening we took her to the animal hospital very next morning she was ultimately treated with with medications and several rounds of IV solution to reverse her severe dehydration. She was diagnosed with giardia which is a parasite that can be found in kennel water as per the Veterinarian. When Mutt in Jeff was contacted to explain the findings they denied that it came from their facility and said wasn't possible. Their denial is what makes things worse . After a $240 boarding bill which we paid without a problem. We incurred $600 in vet bill. Be warned about bringing your pet their . There pet care is poor at best to let this happen! Be warned!

Nigel and Kiki are as legit as they come! I have been using Dogzilla and Cat Cong for about 2 years…read morenow. The team leaves the most detailed daily visit updates AND takes the cutest pictures of my cat (always Instagram worthy!). My cat, Tinky, has FIV and I've left her in their care during a few rough patches with her health. They go above and beyond in so many ways. I've never once doubted their judgement and when she was constipated I really felt like they wanted her to poop JUST as much as I did :) They even brought her some pumpkin treats to help the process along! I usually leave Tinky in their care around the holidays and her birthday happens to be December 26th. Every year I tear up at the video they send of them singing Happy Birthday to my precious daughter when I'm unable to be there. I trust Dogzilla and Cat Cong completely and would recommend them to every cat/dog owner who is looking for a trustworthy, communicative, and professional sitter. They truly are the best of the best!

We just got back from a 6 day road-trip and just want to give a shout-out to Dogzilla and Cat Cong…read more We did a lot of research on pet sitting services that are available in the Bushwick area and finally settled on Dogzilla and Cat Cong. So glad we did! I was worried initially about leaving our 2 kitties who have been with us 24/7 since the start of the year. Nigel was able to get them comfortable and purring on the first visit. He kept them to their routine, gave them plenty of play-time and attention. They were pampered and happy. He is a gem. After each visit, we received a detailed report and wonderful pictures. Also, his website is a dream to use. Very professional and wonderful service. Also very well priced for what you get. Highly, highly recommend!

My favorite but more importantly my two dog's favorite place to go after work for some treats or…read moreresupply of dog food. The choices by this family run place are amazing! From minute one at their former location to their new location, this is the only place I will get my pets (furry friends) anything. The owners are more that grateful to help you out with picking the right balanced food or discussing the large assortment of Made in the USA treats. I know I can trust what's on their shelves because they stand behind everything they do. I highly recommend you stop by to check the shop out. You won't be disappointed.

The only store in the entire region which carry's Dr.Martys. Full pet supplies. Friendly service.read more

Paws n Tails rules! They have great, high quality food and…read moretreats, case discounts, buyers rewards clubs, plus Kim knows all her customers 2 legged and 4 legged and is happy to have us call in orders. Not to mention Reggie is the best shop cat for miles around!

I've been shopping at Paws & Tail since they first opened, about a decade ago. They only carry…read morehigh-quality, no-filler brands of pet food. Plus fun toys, treats galore, cat litter, grooming supplies, pet beds, and more. I trust them to always have what I need for my dogs and cat. Also, they have the sweetest, most beautiful shop cat, Reggie. He would like to pet him.