They care. When you care you deliver and they surely do…read more This team has actively delivered amazing service to our family for over 20 years. Always happy to help; I have never felt like a bother. Their response time is superb and I trust their word. They haven't let us down yet. In a world of being a 'customer' I like the old school vibe of being important. Bravo and thank you!

I had existing insurance but needed to lower my rates. At the time I had a clean class A license,…read moreno accidents or tickets, but had a tax suspension within a three-year period. State Farm requires a perfect license for three years so the tax suspension would have disqualified me from State Farm preferred. A State Farm Agent is aware of these stipulations. I contacted Frank Loughlin's State Farm Agency in Catskill, New York in the middle of October and on the 20th of October purchased both auto and home insurance. I received a receipt the same day and a temporary insurance card. Once the insurance was issued, I contacted my old company and cancelled the existing insurance. On October 23rd I contacted the agent about an additional auto policy issue. The agent said they had spoken to the underwriters about another matter on the auto policy and no one seemed to mention that they were going to cancel the policy On October 27th I registered for State Farm's online service. At that time the auto policy was in force and no indication there were any issues. On November 4th I contacted the agency by email again because I had not received the home policy. They informed me there was no problem, and did not mention the auto cancellation. According to the auto underwriter(State Farm supplies you with their number when they send the cancellation notice) the agency had received notice of my auto policy cancellation, over a week prior but I had not received any notification from either the agency or State Farm. According to the underwriter it is customary for the agent to call when there is a problem. When I later spoke to the agent, they said they did not call because they were sick. Unfortunately. the excuse does not bear up under scrutiny since the owner, Mr. Loughlin, was also informed of the cancellation and took no action. On November 5th I received a letter from State Farm saying they were cancelling the insurance the following month. I sent an email to Mr Loughlin who said he would look into it the following morning, but he never responded after that. On November 30th I spoke to an underwriter. The underwriter explained that the license had to be totally clean for three years, and since the license would be clean at the date of cancellation, he would call the Loughlin agency and advise them they would approve my auto insurance if it was rewritten on the 4th of December. They also assured me the agent would call that day or at the latest the following day. We decided based on past experience I would wait until they called just to see if their customer service improved. They never called. Here are the reasons for my rating 1. The agency ran my license after I purchased the policy and was aware that there was a tax suspension, but never informed me of a possible issue. They tried to blame it on the software, but several weeks later I went to their office after going to the DMV to get an abstract,(at their suggestion). Both the abstract and their computer showed the tax suspension. Therefore, they knew the day after the policy was issued there was a potential problem, but failed to notify me. Had they done this I would not have cancelled my existing auto insurance. 2. According to State Farm both Mr Loughlin and the agent knew the policy was going to be cancelled, a week after it was issued but never had the courtesy of contacting me. They waited one month to inform me of the issue and then offered to place me in a higher priced company which I believe is a subsidiary of State Farm. Had they done their due diligence initially I could have gone with another company. Even if the agent was sick for a week the owner of the agency was informed. If he knew and also knew the agent was sick why did he not call? Assume this would have been a car accident or a home fire could I or anyone rely on this agency. 3. Even after State Farm underwriting called the agency with a resolution to the problem and assured me, they would have the agency call neither Mr. Loughlin or the agent had the courtesy of calling Things I learned 1. Make certain the agency is looking at your DMV abstract before you purchase the insurance. 2. Ask the insurance agent what would cause the policy not to be issued. Make certain you ask about both driving and non-driving actions that would affect the decision Conclusion: An insurance agent's purpose is not just to sell you insurance, but to look out after your interests. This agency did not do their due diligence nor did they follow up, Imagine how they would have handled something more serious. I found comparable insurance (coverage and price) from the Grapeville Agency in Catskill. They return phone calls promptly and were willing to come out the same day (it was pouring rain) to do the external inspection on my home, and made certain my auto insurance would not be cancelled.

Big fan of Mia and what she is trying to do for the community. We have been with her from the time…read moreshe was just helping out other farms until the new farm was hand built by herself. Loving the new facility and as always Mia's approach to taking care of horses. Quality horse-care at reasonable rate. If you are looking for a good stable, you've found it! All the kids that have taken lessons there have raved about Free Rein Farm.

I had the most wonderful experience leaving my two fur babies at Club Cozy Canine. I have never…read moreboarded my dogs due to one being a bit sensitive in new environments but this weekend couldn't have gone any better. I was sent updates daily about the dogs along with a ton of pictures and videos. I was able to enjoy my vacation knowing they were in caring, loving hands! Couldnt recommend this place more! Will definitely be sending them here if I need them cared for white in Saugerties again! Thank you, Denise!!!!!

Our first time boarding our new pup, and our first time boarding any dog with Cozy Canine - but I…read morecan assure you, it won't be the last. I was weepy, because my toddler and puppy were being separated for the first time - Denise reassured us, and said text anytime! We got pictures and updates our whole trip, and when our pick up time had to be moved because we got stuck in traffic, it wasn't a big deal. The little boarding report card was adorable, and because our pup has nervous/excitement pees, Denise referred us to a trainer/dog psychologist that might be able to help. Our other dogs, boarded other places, have come home with cuts, ticks, smelling bad, or almost all the food we sent - this is the first time we haven't had anything to remedy once we got home. I appreciate Club Cozy Canine being a local gem!

Just got a junk mail come on from Chase Manhatten bank. Why in the world would I work with a large…read moreimpersonal institution when we have a small, local, friendly, helpful, efficient bank right in my neighborhood?

roxy from catskill is a true professional,im a nyer with an account problem...in 2 mins she had me…read morewith no anxiety....thank you roxy....mr kelly

Wonderful team. Very kind and professional. Happy to have found them. They offer flexibility for my…read moreschedule.

Been very good with Lucy up till today,she has deformed paw and her nails can grow into her pad…read more,the doctor there said to call and they can fit her in anytime, they said this morning they can't see her till the 17th, I pay good money and follow the doctor advice and you can't fit her in? The doctor has me afraid the nail can grow into the pad if not properly taken care of and now she has to suffer until the 17,I know I am very upset

Kathleen and her staff made my puppies, Bogey & Teddy, handsome again…read more She called just to make sure we were on the same page with details, and they were not at all stressed when they got home. Thank you!

I'm not an expert in horse back riding experiences but I know that this is what it should be like…read more Our guides were good friendly people and made us feel comfortable and welcomed immediately. Our horses Elliot and Cheyenne were beautiful , gentle and very friendly. The trail was beautiful and very picturesque . Take the time to enjoy this experience with MBF.

I loved this ride. The horses were beautiful, trained and well cared for. We rode on a trail left…read morebehind by cows from a former dairy. We had an incredible view of Hunter and Wyndham and the weather was perfect. Quinn was our guide and showed us interesting spots like the old tap lines that were used to extract syrup from the maple trees. I loved it and will do it again if I make it back next summer. Well worth it.

I've visited the Catskill Animal Sanctuary on a few different occasions, with one accidental…read morestumbling upon a festival of some kind where they had food trucks and live music and more (that was super fun). It's a gorgeous spot, with plenty of animals to see and engage with, and if you're not careful, you may get a pig who smears mud all over your butt. That's really part of the charm though, and mud washes off. The folks that own and work here are super nice in my experience (shout out to the director who had the exact same shoes as my four year old - in a different size). They make it a fun and educational experience for everyone, but especially little kids. As a general warning though, they make a harder push for veganism than you might expect coming in, so if that sort of pressure isn't your thing, you may want to avoid the walking tours.

Cows, goats and pigs oh my! Wonderful day where you can feel the "love is spoken here!" If you have…read morea couple of hours to spare, you will not be disappointed by this fun experience! Wonderful and compassionate tour guides and employees on beautiful grounds and of course, sweet rescues to pet! Cute gift shop and delicious gf cookies! Highly recommend you see for yourself! Kindness looks good and feels good!# Levi love