They care. When you care you deliver and they surely do…read more This team has actively delivered amazing service to our family for over 20 years. Always happy to help; I have never felt like a bother. Their response time is superb and I trust their word. They haven't let us down yet. In a world of being a 'customer' I like the old school vibe of being important. Bravo and thank you!

I had existing insurance but needed to lower my rates. At the time I had a clean class A license,…read moreno accidents or tickets, but had a tax suspension within a three-year period. State Farm requires a perfect license for three years so the tax suspension would have disqualified me from State Farm preferred. A State Farm Agent is aware of these stipulations. I contacted Frank Loughlin's State Farm Agency in Catskill, New York in the middle of October and on the 20th of October purchased both auto and home insurance. I received a receipt the same day and a temporary insurance card. Once the insurance was issued, I contacted my old company and cancelled the existing insurance. On October 23rd I contacted the agent about an additional auto policy issue. The agent said they had spoken to the underwriters about another matter on the auto policy and no one seemed to mention that they were going to cancel the policy On October 27th I registered for State Farm's online service. At that time the auto policy was in force and no indication there were any issues. On November 4th I contacted the agency by email again because I had not received the home policy. They informed me there was no problem, and did not mention the auto cancellation. According to the auto underwriter(State Farm supplies you with their number when they send the cancellation notice) the agency had received notice of my auto policy cancellation, over a week prior but I had not received any notification from either the agency or State Farm. According to the underwriter it is customary for the agent to call when there is a problem. When I later spoke to the agent, they said they did not call because they were sick. Unfortunately. the excuse does not bear up under scrutiny since the owner, Mr. Loughlin, was also informed of the cancellation and took no action. On November 5th I received a letter from State Farm saying they were cancelling the insurance the following month. I sent an email to Mr Loughlin who said he would look into it the following morning, but he never responded after that. On November 30th I spoke to an underwriter. The underwriter explained that the license had to be totally clean for three years, and since the license would be clean at the date of cancellation, he would call the Loughlin agency and advise them they would approve my auto insurance if it was rewritten on the 4th of December. They also assured me the agent would call that day or at the latest the following day. We decided based on past experience I would wait until they called just to see if their customer service improved. They never called. Here are the reasons for my rating 1. The agency ran my license after I purchased the policy and was aware that there was a tax suspension, but never informed me of a possible issue. They tried to blame it on the software, but several weeks later I went to their office after going to the DMV to get an abstract,(at their suggestion). Both the abstract and their computer showed the tax suspension. Therefore, they knew the day after the policy was issued there was a potential problem, but failed to notify me. Had they done this I would not have cancelled my existing auto insurance. 2. According to State Farm both Mr Loughlin and the agent knew the policy was going to be cancelled, a week after it was issued but never had the courtesy of contacting me. They waited one month to inform me of the issue and then offered to place me in a higher priced company which I believe is a subsidiary of State Farm. Had they done their due diligence initially I could have gone with another company. Even if the agent was sick for a week the owner of the agency was informed. If he knew and also knew the agent was sick why did he not call? Assume this would have been a car accident or a home fire could I or anyone rely on this agency. 3. Even after State Farm underwriting called the agency with a resolution to the problem and assured me, they would have the agency call neither Mr. Loughlin or the agent had the courtesy of calling Things I learned 1. Make certain the agency is looking at your DMV abstract before you purchase the insurance. 2. Ask the insurance agent what would cause the policy not to be issued. Make certain you ask about both driving and non-driving actions that would affect the decision Conclusion: An insurance agent's purpose is not just to sell you insurance, but to look out after your interests. This agency did not do their due diligence nor did they follow up, Imagine how they would have handled something more serious. I found comparable insurance (coverage and price) from the Grapeville Agency in Catskill. They return phone calls promptly and were willing to come out the same day (it was pouring rain) to do the external inspection on my home, and made certain my auto insurance would not be cancelled.

I had these folks take over as agents for my car and home insurance and they started saving me…read moremoney from day one. They sold me only what was necessary and met my personal requirements and they're fun to deal with too. Michelle really knows what she's doing and believe me, I'm hard to please. Mr. Shook runs a great operation in the heart of the Village of Catskill and takes a personal interest in the service of all customers.

From the owner: We are certified insurance counselors and we take pride in providing our clients with all the…read morecoverage they need at the best price. Shook-Porto Insurance Agency has been providing our customers with personalized service that will make a difference in their life. We will take the time to get your needs taken care of and make sure that it's done right. Protect your personal and business assets with coverage through our insurance agents in Catskill, New York.

Amazing people and customer service! I can't say enough about how easy they made the entire…read moreinsurance process.

I love working with Northeastern Insurance! Their local agents are very professional and always go…read morethe extra mile to find the best rate. 10/10 recommend!

Above and beyond is all I can say. My husband and I have had our insurance through Accent for many…read moreyears. Recently my husband's sister passed away and unfortunately during her illness, several invoices became past due including her home and auto insurance. Liberty Mutual sent a very terse letter, even though they knew she passed, that they were cancelling with no interest in renewal. We called Larry R. at Accent who immediately jumped on our very serious problem and within 1 week all was resolved for just as good of coverage at a less expensive premium. I highly recommend them. Dependable, trustworthy & great business.

Best kept secret in the Hudson Valley! If you want the best…read moreinsurance at a quality price, this is your one stop for all your insurance needs. We have had multiple issues with other brokers such as being underinsured or having the same insurance at a much higher price and Larry took care of all of us. They also helped us with retirement planning and at the last dip in the market, we actually made a little money! I would never ever go anywhere else. You guys are the best!

We've been with StoneBuilt Insurance since we moved to Saratoga Springs back in 2001--and we've…read morenever once looked elsewhere. First with Alex's father-in-law, and now with Alex himself, this agency has set the bar in every category that matters: personal service, quick response, and consistently competitive pricing. When we moved to California six years ago, we didn't even consider switching. That's how much we trust and value this team. Whether it's auto, home, umbrella liability--you name it--Alex has handled it all with a level of attention and care that's rare these days. What really sets StoneBuilt apart is that you feel like a person, not a policy number. Alex is responsive, knowledgeable, and proactive--he checks in, shops rates when it makes sense, and always makes sure we're covered without overselling. It's the kind of small business you want to support because it actually shows up for you. If you're tired of waiting on hold with big-name carriers or wondering if your coverage actually fits your life, do yourself a favor and call Alex. You'll get a real person, a real relationship, and real peace of mind.

Really professional! Kyle was so easy to work with! He made it sooo easy! We will definitely refer…read moreall of our friends to this company! He really cared and he made us feel comfortable about the coverage we needed and made the transition stress free.

My husband and I sat down with Mike earlier this week. My first impression was that the office was…read morevery easy to find, parking was easy, and the office was clean, smelled nice and had an inviting feel to it. We were greeted upon entry by Mike's friendly office staff and an adorable pup. Mike gave us a few hours of his time, and explained there was no obligation for us to sign up with State Farm -- I've been a loyal Allstate customer for years, as my parents have been with Allstate for close to 40 years. I honestly thought I was getting the best possible deal, but Mike was able to beat that and bring my payments down!! I highly recommend Mike - he is kind, easy-going and professional, and he will save you money. I plan on getting my whole family on board now!

Hunter Neville at Mike Mills Insurance in Red Hook provided superb service. He is knowledgable,…read morethorough and very efficient. Also easy to work with, and the State Farm prices are far better than what I have been paying with my former company.

Great folks to work with, friendly and knowledgeable. Been with Arica for years and a breath of…read morefresh air in this industry.

Arica's Insurance is the best insurance company I've ever worked with. I've had my insurance…read morethrough them since 2018, and the experience has always been excellent. Their team is very knowledgeable and consistently willing to help, even with last-minute certificate requests. I truly appreciate their responsiveness and professionalism.

I have worked with the Frisbee Agency for several years and have had incredible service from both…read moreBryan and Jill. Jill helped thru many aspects of handling insurance and non insurance matters after my business partners death. They are extremely professional and go beyond what is expected of an insurance agency. So grateful for all they have done.

From the owner: Turn to The Frisbee Agency for help with home insurance, auto insurance, life insurance, farm &…read moreranch insurance and more. Contact us today for a free quote.