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    4 years ago

    Marcy guided me through the process of buying insurance very well. Excellent service.

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    Pumpkin Pet Insurance - Dew Drop loves you all!!!

    Pumpkin Pet Insurance

    (143 reviews)

    Chelsea, Midtown West, Hell's Kitchen

    I've been a Pumpkin Pet Insurance customer for more than five years, but the company no longer…read moreprovides the level of service that once earned my loyalty. At renewal, my premium increased from about $80 to $135 per month, yet service has noticeably declined. The claims I submit are the same ongoing claims that have been processed for years, but reimbursements that were once handled promptly now take weeks. As a result, I'm left covering hundreds of dollars in veterinary expenses out of pocket while waiting for payment. I submitted multiple claims on May 7, and one still has not been processed. Notably, the only claims completed were most of the ones applied toward my deductible, while the reimbursement claim remains pending. Despite several phone calls, I have received only vague explanations and no clear timeline. As a longtime customer who has consistently paid premiums and referred friends and colleagues to Pumpkin, this has been extremely disappointing. The delays have also affected my confidence in scheduling veterinary care because I can no longer rely on timely reimbursement and may have to carry significant costs for an unknown period. No customer facing steep premium increases should be put in that position. After reading recent reviews, it appears many other customers are experiencing similar delays, suggesting this may be a broader issue rather than an isolated case. I hope Pumpkin improves its claims processing and customer service. Until then, I can no longer confidently recommend the company.

    I honestly cannot say enough good things about Pumpkin Pet Insurance…read more My dogs are not "just pets" to me. They are my family, my babies, and they mean everything to me. Over the time I've had Pumpkin, I've had to use my insurance for thousands and thousands of dollars in veterinary care, and every single time, the people I've dealt with have been kind, patient, compassionate, and incredibly communicative. What really stands out to me is that I never feel like I'm just another claim number. They ask how my dogs are doing. They remember that there is a pet behind the paperwork. I've dealt with their team at all different hours, and I have always felt like they genuinely care and are doing everything they can to help get things processed as quickly as possible The whole process is also so easy to understand. When you're already stressed because your dog is sick or needs medical care, the last thing you need is confusing insurance paperwork. Pumpkin has made that part so much easier for me. Veterinary care is incredibly expensive these days, and having insurance has given me peace of mind when my dogs have needed serious care. For what I pay each month, it is absolutely worth it to know that I have coverage when something unexpected happens..... I truly believe every pet parent should look into pet insurance before they need it. I am so grateful I chose Pumpkin. I have dealt with many different employees over the years, and I can honestly say that every single one has treated me with kindness and compassion. Thank you, Pumpkin, for taking care of my babies and for taking care of me when I've been scared and worried about them. I cannot recommend you enough. :

    Marshall + Sterling - homeinsurance - Updated October 2026

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