This was my first time at the Kingston petsmart grooming. I took my 2 Yorkes there for the full…read moregrooming experience. Not only did they look totally adorable, but they were also not in the least traumatized because they had wonderful experience!!! Grace the groomer and her team were not only kind and knowledgeable, but they were totally experienced and also the cost was reasonable!

They need to hire respectful employees. I just had a girl throw every single item of mine on the…read morecounter because I bought a sale item and she had a friend there so it was a problem. The manager clearly came over and told her the price and she still argued with me. Not her fault the price didn't come up but her attitude is atrocious. She should not be the person people deal with in customer service. Also inappropriate to have people at your job while you're working!

I adopted my formerly feral cat, Snickers, in 2020 from the Columbia-Greene Humane Society/SPCA…read more When I took him home, he was up to date with his vaccinations, medical checks as a healthy neutered 9 yr old DSH. I sang 'You are My Sunshine' while driving back to Kingston to his furever home. He looked at me as if his Birth Mother had finally found him. In 2003, I brought him to my local Petco for his next Rabies vaccination. The visit went well. He has a laid back, friendly personality. He was comfortable around new human friends. We visited the same Petco on March 27, 2026 for another Rabies vaccine after I made a same day appointment with Ayha at the front desk. We got an appointment mid-afternoon. When we checked in I asked if Snickers' nails could be clipped as well. He's a strong cat. I feed him raw chicken breast as it is less expensive than a 3.5 lb bag of Science Diet for 11+ Seniors. After introductions with Snickers, Ayha and Dr Kristen Erickson, I also noted that Snickers appears to have ear mites. He was whisked away to the treatment room for about 20 minutes. When I was called to join Snickers and the medical team in the treatment room, Ayha was cradling Snickers in her arms. Dr Erickson reported that Snickers, in fact, had an ear infection. His ears had been cleaned. No more black gunk. There's a liquid medicine to drop into each ear. Snickers' behavior during his nail clipping, vaccine injection to his thigh and various poking around with the stethoscope for his heart beat and lung sounds was reportedly uneventful. Snickers does not cooperate with me when I attempt to clip his nails. He wriggles out of my arms and walks away. I'm grateful to the staff at Petco for maintaining my cat's trust in them. He was tired when we got home after thoroughly cleaning the area on his leg where he received the injection. He flinches when I administer his ear drops.

This is now the second time my dog has been in since our normal groomer Alyssa left. Both time they…read morestated they could not complete services that were included that have never been an issue before. I have a beagle and this time they stated they could not cut his nails due to him trying to bite he has NEVER tried to bite anyone when having his nails trimmed. They also stated that they could not do his anal glands because he started howling. He is a bagel of course he will howl. This has never been an issue before all these new people who clearly don't know how to handle dogs! Funny because they apparently were telling the customer before us the same thing. Unbelievable $50 for just a bath because they didn't do the other included services. Never again will we be back! If I could give zero stars I would.

We love having such a well stocked feed store so close. They have everything, the people are…read morefriendly and the shop cat is adorable.

Great and big local pet food store. They are knowledgeable and the inventory is super. They are…read morebetter in every way than one of the chains.

This is the best place for anyone with animals, fish, birds, dogs, cats, whatever…read more They are very kind and helpful. Great with suggestions. The prices are reasonable and the store is a pleasure to visit. Brier would remind you of an old time hardware store. Not fancy, but everything you need is here. All you have to do is ask.

This pet store is not only extremely dirty and grungy but their staff is curt and unfriendly. I…read morevisited their store for a mere 10 mins to purchase a pet rat and they were cold and curt the entire time. Not only was the adoption experience negative but the rat that I purchased sadly passed only two weeks later. I have had rats before and I am very experienced in caring for rodents and I believe my poor baby died of a respiratory disease that he probably caught from the decrepit living conditions they must be held in. The living conditions must have been more horrible than I could imagine because the owners would not even let me see the cages where they kept the rats. Overall I am extremely disheartened by this pet store and feel truly terrible for all of the pets that have to live in these terrible conditions before they are adopted.

So I went back this time with my pooch and snagged two coats. One for $2 and one for $5. My pooch…read moregot so excited he pissed on the rug. Of course I cleaned it up. A different woman there this time and also very very nice and helpful. I do wish they were open on Saturdays but the hours are good for Monday through Friday so I'll simply be grateful that this resource even exists.

After donating to this shelter for awhile, we ended up adopting a puppy that 7 years later is still…read morethe love of our lives. This place is so well maintained and has SUCH dedicated and compassionate volunteers. It's a real resource. They also provide boarding services.

I adopted my American Eskimo here in 2012. We loved our dog and when we went on vacation we always…read moreboarded him here. I wouldn't trust anyone else with my dog. Shari is, without equal, the most dedicated dog loving person I have ever met in my life. Its like leaving your pet with family. We donate to this shelter every year and will continue to do so. Highly recommended you adopt - now - from this facility.

Paws n Tails rules! They have great, high quality food and…read moretreats, case discounts, buyers rewards clubs, plus Kim knows all her customers 2 legged and 4 legged and is happy to have us call in orders. Not to mention Reggie is the best shop cat for miles around!

I've been shopping at Paws & Tail since they first opened, about a decade ago. They only carry…read morehigh-quality, no-filler brands of pet food. Plus fun toys, treats galore, cat litter, grooming supplies, pet beds, and more. I trust them to always have what I need for my dogs and cat. Also, they have the sweetest, most beautiful shop cat, Reggie. He would like to pet him.

Update: if I could give this place less than 1 star I would. Gave my dog the sweet potato treat…read morelast night (same day it was purchased) in small pieces in portions. Made sure she didn't eat it all at once. She woke us up at 6am yacking up the sweet potato and left orange vomit everywhere. No idea if it was old or bad but stay away. Honestly what a disappointment. You can get everything there at any other pet store. There's nothing local or unique. Some Grateful Dead toys but they're from a brand. Some slightly more elevated brands that maybe you can't find at PetSmart but that's it. The girl working the counter was incredibly rude. She was on the phone talking loudly for at least 5 minutes. Said she was talking to her boss to a customer she was ringing up at the register but then talked about personal stuff on the phone. The store is very small and cramped. Even though it's a pet store it's not dog friendly. The girl never acknowledged my dog. I asked if they had any local baked dog treats like most small individual dog stores do, she pointed me to a shelf of big brand dog treats. I clarified and she was clueless and then said no. Waited at the register to buy something and she was looking at paperwork on a clipboard even though we were directly in front of her with our wallet out. Asked for a sweet potato treat. She shoves the container from her side of the counter at us. I asked for a bag for it. She expected me to go in there with my hands and take it. Immediately started ignoring us after we paid. It's a cute name but that's about it.

Amazing store, super friendly and knowledgeable staff. Can't recommend this pet store enough.read more