WILL NEVER BE BACK!
I have used Petco for years, for every dog, I have had and I have never been more disappointed a in service than I was Today. My dog (Shih Tzu, 6 months old, 10 lbs.) and her sister (which is my friend's dog - same exact dog) went in for a routine grooming Today and we opted to get the Hydrate package with a mud bath.
We get called and told that they are discontinuing the service because they are being "snippy" and my friend's dog bit the assistant. When we arrived at the store, the groomer (with crazy colored hair, not sure what her name was) described the incident (bite) and said it happened while trying to blow dry the dog to the assistant. However, they wouldn't allow us to see the bite? Also, they did mention that there were supposed to be 4 groomers Today but only 2 showed up, so perhaps they just didn't want to work. I would also like to mention that while we were waiting for our dogs to be taken back I witnessed the assistant trying to trim the nails of a bigger dog. She was flustered when he started moving a smidge and gave up rather fast. To witness that shows how truly inexperienced this groomer or assistant was.
The groomer explained that they bathed and cut most of my dog but only did a bath for her sister yet we were charged the same amount of money. $57 dollars for them to discontinue service? They can't muzzle dogs because they don't own any....but they are a pet store and muzzles are located within??? I know my dog and no other groomers have had issues except this one. It is kind of fishy to me that for the first time this was an issue.
Back to the service itself, we called over Manager Michael and explained that we shouldn't be charged this amount for a service that wasn't completed. $57 dollars for a bath?? I understand the hydrating package but for a mutilated cut and unfinished service should warrant some kind of discount for the inconvenience. He explained that he watched the dog bite the assistant (which wasn't my dog) but I call complete bulls***. Michael, you happened to be in the salon at the exact moment a dog got snippy but also could not show or prove the bite itself??? Also, every time I have seen you in the store you are assisting customers with fish or roaming the back of the store. Not only was Manager Michael rude about the entire situation but he lacked the proper people skills to handle such a situation. I found him to be completely incompetent, arrogant and should be on the same playing field as a regular store employee answering simple questions about animals.
After many years of coming to Petco, I refuse to spend any more money for a large corporation to treat their customers with disrespect, dishonor and lie to cover up stories. For a company that makes a decent amount of money should spend some of it on finding experienced personnel for groomers and managers. Don't worry I will finish grooming my "vicious" pup who licks people to death.
Also, thought I'd mention they clipped my dog's toenails so short they were bloody. I understand that sometimes that can happen but not one person notified me of this. They can't report harm but lie about theirs? I should be thankful my dog came out alive unlike the others you have killed read more