Affordable prices and great customer service. I highly recommend this family business!

I went here about 10 years ago for cracked screen replacements about 3 times and their service was impeccable! Not sure if management has changed since then, but it felt a little bittersweet seeing the place look a bit different. Nonetheless, I reached out via Yelp for a quota (quick response time), and they gave me a reasonable price. dropped off my phone on a Sunday afternoon, and it was ready after an hour. read more

I bought an iphone15 Pro only 1 month ago, the battery doesn't work, the operation is also becoming slow and stack, I found a professional engineer to diagnose it and says this one is totally fake iPhone, it was rebuild by some old parts. read more

PCS HQ - Phone repair area - The image shows a workspace with a wall display of numerous keys hanging on a slatwall, including a large cutout of a car key. The desk below has various electronic repair tools, devices, and supplies, indicating a device or electronics repair environment. A purple MetroPCS shopping bag is visible on the side, and the area is cluttered with items like paper towels, a marker, and small containers. - Mobile Phones Near Me - Brea, California

YEARS! I tell you! Mr. Charlie is the best! Once again he helped fix another Mac product! My Mac book pro was stressing me out! It would not charge! He is honest and always tries to assist. 5 stars and many thanks! read more

His home is very good, the maintenance speed is fast and the price is cheap.I will come again next time

AMAZING work by the owner and his wife!!! He and his wife managed to save my phone after it got severe water damage from swimming at the beach, and water leaked into waterproof pouch. My phone wouldn't turn on and I thought all my photos were gone. Now my phone works and I was able to back up my photos and all data. Thank you so so much to the owner and his wife!!!! I am forever grateful. They're so kind and friendly. And the whole process took less than an hour. THANK YOU PCS HQ!!! Highly recommend them. read more

Excellent job on replacing back glass. Very friendly and nice people. They said it would take an hour and they did the job a lot faster than I expected. I would definitely recommend them. read more

I've had my iPhone back glass replaced twice by PCS HQ. While they are a little farther for me than many other repair shops, I will gladly make the trip. They are very quick and responsive to Yelp messages and are very fairly priced. Each project was completed in a timely manner. I've recommended this business to many others and wouldn't hesitate to return again. read more

Was able to get my phone fixed in a few hours, works like brand new will def come back here again!

Replaced my phone screen in less than 30 minutes and they were $50 cheaper than other places that I called that were supposedly cheaper than others. read more

I never do negative reviews but this one is warranted. Avoid this business. They use after market material that is of very poor quality. I replaced the back plate of my iPhone and it cracked and crumbled after a month. I complained and they replaced it and it cracked and crumbled again in a few weeks. I did not drop it nor did it bang on anything. It just cracked and crumbled by itself. Also, since the repair, the phone now dies after 50% battery life. It's a new phone. Something is very very wrong about this whole situation and about how they tampered with the phone. I tried to be nice by informing them of the quality of the material that they are using. And of course I asked for a refund bc the backplate keeps disintegrating. Their response was for me to look at the receipt - no guarantee. But disintegration within a month? That is ridiculous. I went back and forth with them ... 50% refund, 60% refund, etc. Finally I said forget it. Keep it. Im done talking to you. It's very stressful and a complete waste of time having to keep going back to them to fix something that should been fixed in the first place. I would give them a (-1) if I could for knowingly selling a product they know to be a defect and taking advantage of people. Do not waste your time with them. And save yourself a lot of unnecessary stress. read more

The phone did not work right when we got it back, I myself would not waste myoney on going there for repairs

The first day we went in and bought my son an ancient iPhone SE to use on wifi only mode on a cruise ship. However, the next day the switch stopped working to change the phone from ring to vibrate mode. I went in two days after the original purchase and the owner's wife (I'm assuming) was very accommodating. She recognized us from two days earlier, swapped out the phone with no questions asked and even gave us a free screen protector, as teenagers tend to break stuff. read more

Awesome place togo small mom and pop shop fixed my phone. Asap. I waited took about 1 hour. Cost was cheaper and reasonable compared to other shops in the area. It cost me $80.00 to fix the back glass of my iPhone 12 Pro Max. They sell some phone accessories too. read more

I was very surprised and very pleased with the service I received from David! My computer was dead.,,, it would not boot. I took it in and expected it to take about a week for him to tell me it could not be fixed, but he started to work immediately so I decided to wait. I sat in a very clean and pleasant area of his shop and two hours later I took it home! Thanks, David. read more

Great service, quick to answer all my questions and overall happy with the outcome. Highly recommend PCS HQ

Awesome service! They are polite and get it done within 30 minutes. I've been there twice to fix my iPhone screen. I highly recommend if you're in the area. read more

Eric is great! Go see him for all your phone repairs. Very responsive and quick to repair with a quality job. Thank you for taking care of my phone needs. Will definitely recommend read more

We went there for a cracked iPhone 11 screen. The first time, we got the after market screen, after six months it was glitching. We went back, they charged us 1/2 the cost to place a new one, but 2 months later, same issue. Nice people, but they should not offer the aftermarket iphone screens. They should only install genuine apple iphone screens. I had those done in the past, but clearly the aftermarket ones they sell are poor quality or they don't install correctly. I don't want to go back and pay for it the third time. read more

Walked in on Tuesday afternoon to have a battery replaced on my laptop. The employee was already working on something but he dropped what he was doing and started right on it. Knocked it out in about 20-30 mins. Thank you for the great customer service read more

I visited PCS HQ and replaced iPhone 6 Plus battery at 11:30am on March 9, 2023. The customer service was excellent. The shop owner/staff was greeting me with a smile on his face very friendly and attentive. The staff was a Asian guy about 5'6" tall, black eyes, black hair. He replaced the battery within a few minutes. The job was done very fast. He was very kind and friendly. The parking lot was nice and easy to get in and out. The PCS HQ shop is located in the warehouse district by Lambert Blvd. The location was very close from I-57 freeway which is convenient because I was visiting from Cal State University, Fullerton via I-57. It's adjacent to State College Blvd and Lambert Blvd. Thanks PCS HQ for the excellence in customer service. read more

PCS HQ - Mobile Phones Near Me - Brea, California

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When I walked into PCS HQ, the employee who sat behind the desk barely acknowledged my presence.  I smiled at him and said, "Hi, I have a 4;45 PM appointment."  He then looked at me and said, "No you don't.  You don't have an appointment."   I told him that I did have an appointment.  He repeated that there were no appointments scheduled.  I showed him my phone with the confirmation email.  It was at that time he reluctantly agreed that I did have an appointment.  I felt that I was bothering him but I needed my surface pro fixed.  Otherwise, I would have walked out of this business. It was at this time that I showed him my surface pro.  I informed him that the screen was not responding and the power button might be broken.  He looked at the exterior of my surface pro and went into the computer.  He then said it would cost $200 for the power button to be replaced.  I asked him if he was sure it was the power button.  He performed no diagnostic and didn't do anything to test the laptop.  I told him that it would probably be better to buy a new surface pro instead of paying $200.  He again told me that was the amount.  I decided against having my computer serviced at this business due to your employee's poor attitude, not having confidence in his evaluation and just the overall poor service.  I took it to another repair shop and the initial diagonsis was a software problem and not a hardware issue. The crappy customer service is something that needs to be addressed and this employee needs some serious customer service training. read more

Fixed my phone screen in 15 mins. Daniel was super friendly. Did a good job and decently priced. Threw in a free screen protector. Took one star off because I was charged $10 over the quoted price for taxes and fees which wasn't mentioned at the beginning. read more

PCS HQ - Store hours - Mobile Phones Near Me - Brea, California

I had an iPhone battery replacement with quick service and good price. The people are nice and friendly.

I recently dropped my iPhone and the screen got pretty damaged. Looked for some different repair shops around the area and stumbled upon this one. Was the first customer on a Monday morning and was immediately helped. The service here is great! They answered all my questions and he allowed me to watch him fix the screen. He also shared about the cell phone repair industry which was pretty interesting to learn. There are 2 choices to repair the screen with a refurbished apple screen or a screen with lower resolution. Prices are comparable to other repair shops but the service and help here stands out. If you need a phone to repair come here! read more

I was having issues with the charging port on my iPhone, cord would wiggle around and sometimes would charge, then not charge. Took it into pcs hq thinking I was going to need a new charging port installed. They spent a good amount of time scraping some stuff out of it and cleaned it up, now it works just like new. Great place, glad I found it, will be back for any other issues with my phone read more

Apple store couldn't replace my battery. They wanted me to buy a new phone, but I didn't want a new phone I love my phone. I refused to give up. Went to Verizon who referred me to PCS. I called PCS at 4:10 pm and he said he could change my battery in 15 mins or so. I said "can I come now" and he said yes. I was greeted by 2 friendly gentlemen. The store is clean and well stocked. They offer a myriad of cases, chargers, electronic accessories as well as new phones for purchase. My phone took 13 minutes to install a new battery. He repaired it in front of us and also educated us on some facts were unaware of regarding cell phones as he worked on my repair. The store has on display some of the very first cell phones and also on the walls are phones from the past generations from what appeared to be from every manufacturer. Pretty cool display. After he replaced my battery he thoroughly tested the phone before we left the store. He also showed us how to store photos on Google. Our repair was done by Charlie. He's incredibly nice, professional and detailed. He took great care in disassembling my phone then putting it back together again. He explained each step in the repair process and answered questions we both had. read more

PCS HQ - Mobile Phones Near Me - Brea, California

Charlie is the very outstanding owner businessman.. He emailed me to confirm ordering part and had it ready for my repair. No hassle with wait time. Samsung Note 10 Glass Digitizer+ LCD w/ Mid Frame screen repair - $339 (1-Business day service). Super excited with his expertise, knowledge of his trade and excellent customer service. Highly recommend you patronize PCS HQ read more

PCS HQ - Punctured samsumg note10 - Mobile Phones Near Me - Brea, California

Not only is the owner very nice, but also provides fast service for a reasonable price! I highly recommend this place for anyone with technology problems. read more

The service and quality of work if phenomenal. Price is the best around for folks looking to get their repair done by a pro. Highly recommend this place to anyone looking to get their apple products repaired. read more

I've been a regular at PCS HQ since I lived in Diamond Bar. I now moved to LA but I still drive down all the way to Brea to get my phone fixed because I know they do an amazing job. I've dealt with a lot of repair centers that don't do a good job the first time so I have issues and need to return, but not here! The only time I ever return is if I need a new phone or if I am clumsy, drop my phone, and the screen cracks. (Story of my life) Charlie and Jason are wonderful! They are honest and really care about customer service. They will make sure you are satisfied. I highly recommend PCS HQ for all of your phone needs and repairs. Ask for Jason, he does a great job and is really friendly and nice. (He's the really tall guy) It may be a little hard to find, so don't miss it. They have flags in front so you should be able to find it. They have plenty of parking in the front. read more

PCS HQ - Very organized store. They have a variety of cases too! - Mobile Phones Near Me - Brea, California

Yeah... the screen wasn't even cracked. There is a big black strip on the display. You guys just don't want to take honor the warranty.

Brought my cracked iPhone 11 screen here based on Yelp reviews that I've read. Daniel was very professional and easy to talk to. He gave me a pretty straight forward deal without any sort of hard sell. He fixed my phone in front of me in 10-15 minutes and even throw in a free glass protector! Great customer service and will definitely recommend to those who have mobile phone screen problem or similar issues! read more

Take your phone here. I did, and it was a great choice. They've been in business a LONG time, and the man who helped me was kind and professional while he replaced my iPhone screen as I watched. I will definitely be back if I have any other issues. They say the true sign of a great business is repeat customers... and they just earned one! read more

I'm gonna try to write something unique, much like the flip phones that adorn the wall of Charlie's shop, but, I fear I'll end up echoing what has already been said. I first came by the shop years ago after my iPhone was having difficulty charging. Charlie laughed as he cleaned the lint out of my Lightning port and didn't charge me. I told myself that if I ever needed work done on my phone I'd come here. But, alas, like many of my students, I thought I was invincible. I prided myself on never breaking a smart phone. I gloated in the faces of those who sauntered passed me with spiderwebbed screens. Pfft, plebeians with your cracked screens and careless lives. As Less Than Jake would say "it all came down on that Saturday night". It was a textbook fall. I bent over and my phone, thinking it was jumping as a member of the 101st Airborne, flew out of my pocket like it was the back of a C130. Bam! Splat! Crack! Like Adam West in Batman, there was some pretty epic sound effects. And a cracked screen. Womp. Womp. Womp. A stop into Charlie's shop, for what I figured was to make an appointment, turned into a 30 minute visit which included me watching as he carefully and expertly dissected my phone and replaced my screen. As a repeat customer, he threw in a tempered screen protector, that had I been smarter I would have had on my phone from the get go. Do yourself a favor and go to PCS HQ for any and all your phone needs. You won't be disappointed. read more

Daniel installed a new battery in my wife's iPhone 6s. Quick, inexpensive and knowledgeable. What else do you really need? No lines, appointments for the Genius Bar, or demands that I need to buy a new device. read more

My iPhone screen was dead so I had to call PCS HQ. I've already had a great experience with the company, so I didn't even look for others. The guy replaced the screen less than 10 minutes, and it's flawless. These guys are always beyond my expectation. Awesome service!! read more

Super quick, easy, and affordable! I was visiting family and cracked my screen so bad that I couldn't use it. I was able to just walk in and get it done in 20 minutes! read more

Eric was quick with the quote, VERY competitive and delivered a great service. My phone looks like the day I bought it.

I want to express my gratitude towards PCS HQ, for really delivering on their product and service. My experience with them was outstanding! Charles and Jacob are so helpful and knowledgeable. My iPhone XS Max was acting erratically. It started not responding to my touch commands until it finally was completely unresponsive! I tried everything but in the end I couldn't even shut it down since I couldn't slide to power off. I panicked because I had not recently done a back up so was I afraid I would lose all of my recent pictures if I just took my phone into the Apple store to trade in. Well due to COVID none of the Apple stores in OC or LA were open anyway. Only in SD so I was planning on driving down. Before I made the trip I sent them a message here via Yelp and Charles replied right away with a reliable quote. I took it in as soon as hey opened and Jacob started to work on it right in front of me. Turned out it needed a new digitizer. They gave me 2 options: after market one (cheaper) or a refurbished OEM. I went with the latter it was a bit more expensive but worth it because it's an original Apple part. Overall I am very pleased with their professionalism, expertise, and level of customer service. Charlie and Jacob are the real deal and know what they are doing. They will troubleshoot in front of you and have all the top notch equipment they need to get the job done right. Also, the digitizer came with a 1 year warranty and I can tell you they stand behind it. They will be my go-to guys from now on because I trust them and the service they provide. Thank you Charlie and Jacob! read more