They fixed my problem and as they had to order a part after a first try, I wasn't charged for the…read morepart. Thanks!

If you need tech repair, TopTech is the place to go. Craig (the Eldest Geek) has been extremely…read morehelpful and his confidence in his abilities is comforting during a stressful time! While I was on a trip, my camera SD card corrupted and I lost many precious memories. After calling many different places, TopTech was the best option to help me out and retrieve the data from the corrupted SD card. I cannot wait to see the pictures and truly appreciate this team!

I brought my 7-year-old tablet in for repair. The staff were extremely professional and took the…read moretime to explain the potential risks involved. They didn't try to upsell me and kept me informed throughout the repair process which i appreciated the most. Overall, they were excellent professionals and Nate did a good job with the repair. Reasonable with their pricing, will visit if I am in the area.

Nate is the man! Phone fell off car and run over by countless vehicles yet he was able to get me…read moreback up and running in maybe half an hour. Fez will hook you up with budget or premium parts whatever your needs. Highly recommend.

I had a very disappointing experience at Best Buy Store #397 that reflects poorly on the store's…read moreleadership and customer service culture. I came in to return an item that I believed was covered under my Total membership plan. When I was told it wasn't eligible, I was surprised and simply asked a few clarifying questions. The associate quickly became frustrated and responded in a dismissive tone, saying there was nothing he could do. I remained calm and asked to speak with a manager, only to be told that he was the manager. I then requested to speak with the General Manager. The associate walked a few feet away to the break room where the GM, Jeffery Williams, was and discussed my situation within earshot. When Jeffery came out, he already seemed irritated. Instead of engaging professionally, he immediately cut me off mid-sentence and said, "Yeah, you don't have a warranty protection," making it clear he had no interest in helping or even listening. When I asked for his business card, he didn't address me directly. Instead, he yelled at the associate to give me a card and walked away. I've been a loyal Best Buy customer for over 15 years. I'm a credit card holder, Total member, and have purchased appliances for two homes, 8+ TVs, and multiple Apple products. This interaction was the final straw. Stefan Mcclinnahan represents exactly what's wrong with retail customer service today. There was no accountability, no effort to resolve the issue, and no basic level of respect. Experiences like this are why long-time customers walk away.

This store has very rude employees. I used to go to the Reston store which was great. Everyone was…read morehelpful. Unfortunately, it closed. I have been to this Vienna one several times and it has always been unpleasant. Next store is the Container store which is just the opposite. Everyone is helpful and polite.

Abdel successfully fixed my laptop after a stressful power crash. We had to do a lot of…read moretroubleshooting to determine the issue, and that took some time, but I appreciate the fact that he was available on days and times that worked with my schedule. He was very quick with ordering parts and getting the laptop fixed when the parts arrived, and he was knowledgeable on what was needed.

Was very knowledgeable and helpful. Price was fair. Most importantly, he provided support at no…read morecost even after completing the diagnosis and returning my PC. Above and beyond.

I called these folks about a disabled touch screen on my laptop, and Richard took the time and…read moretrouble to look up and determine that it was still under warranty, and so he recommended I save $$ by calling HP. So thanks to him I saved the cost of bringing it in to him. He got nothing out of it except this yelp review---and a new customer IF I ever need service again.

Across the board, fully satisfied with the Laptop Repair Geeks…read more Dead computer ... rapid and informative responses to queries over the weekend ... picked up from the house Monday pm and all the material recovered from the hard drive back to the house Tuesday morning ... straightforward communication about fair and straightforward pricing. Wish the computer hadn't died ... very glad the LRG of McLean were there to recover all of the data rapidly and for a fair price. While hopefully not necessary, definitely have them on the top of the list to call if/when we require hel pwith our computers.

everyone here deserves a raise. incredible service. I came in to fix my iPad and get a new laptop…read more Each person who helped me was friendly, knowledgeable and real.

Bad experience! Not sure they understand the concept of appointments. Why go through the drama of…read morehaving you set up an appointment if you have to come there and wait anyways ! Avoid at all cost and go to one of the better Apple stores near by.

Would like to say Richard is great! He fixed my burned out component on a ten year old HP Desktop…read more He ordered the parts and had it up and running in about five days after the part was delivered, might be early since I did not remember the exact days. Hopefully he will be still around for a while since most people can only replace the entire motherboard and not just the components.

This business is fantastic and very fast. The best part of their service is they come RIGHT to your…read moredoor which was extremely worth it for me! I had a broken laptop screen and Richard fixed it within five business days. It would have been only a couple of days if the wrong part hadn't been sent. Anyhow he was professional and the actual cost was exactly what he quoted me. Do not hesitate to call them. This was the best computer service I've had in years.

Tony was great to work with and was very responsive in his communication with me. I had a broken…read moreapple watch screen and it's Ridiculous the price apple charges you without apple pay. I mean, you might as well buy a new watch..junk. They were able to fix the watch screen for less and even sending it to them via mail was easy. Highly recommend them!

Had an external hard drive that the USB connector had come loose on so could not access the data…read more Had data I needed same day. Tony was able to retrieve all the data and have it back to me the same day to complete the necessary projects. Repairing the hard drive would have taken longer so transferred data to another SSD drive. Kept me informed of everything. Excellent service. Great value!!!

Computer services, Get rid of cable, phone services, all device help, Saved over a thousand dollars…read moreby Andy using his computer and technical skills to cut off cable and help me transition to a much less expensive system that is easier to use, very visually helpful in understanding the line up each night. Andy takes care of everything including recommending the most cost efficient hardware and software to achieve your needs. Andy is very professional, patient and can talk the language as he is speaking with your cable, phone, internet technical representative over the phone which can be a pain but Andy will get it done. He has a strong communications and IT background that clients benefit from. Andy will visit you and make an individual assessment of what you need and help you get it done quickly and at a good price. He can also help you get rid of old equipment and many other services. Just ask and he will gladly tell you the truth. .

From the owner: How's your Digital Health? Save A LOT of $$ per month !…read moreNow's the best time to drop landline/cable! Find out about the latest streaming/free HD TV options and solve your digital leaks Have Internet issues? Have problems connecting? Does your Wi-fi Network cut out when you go to a different floor in your house or outside in your backyard? Is your pc/mac running slow? Does it take forever to start up? After awhile, your computer can start to run slower due to a variety of reasons. Smart Home Setup Need help setting up Webcams/Nanny, SONOS, NEST or a computer or printer at home or business? Cloud Services Protect your important files on ALL your devices w/ our custom network backup storage solution. Is your mobile life out of sync? Get help for all your Apple/Android mobile devices, phones, tablets, etc. Sync your calendars, shopping and honey-do list today. Technology training, Cellular / Wireless Support, Web-based Security cameras, iPhone/Mobile device Integration & support, Audio/Video Installation & Consultation, Social media support, Email campaign development/support, smart home setup, Salesforce customization/implementation, SEO, 3D printing setup and consultation, Data Recovery on laptops and desktops, Parental Control / Monitoring Solutions, Apple/PC tune ups, Windows/Apple Hardware installations, Software installations, Virus & spyware removal, Anti-virus installation, Performance check-ups, Networking, Wireless, Routers Internet security