They fixed my problem and as they had to order a part after a first try, I wasn't charged for the…read morepart. Thanks!

If you need tech repair, TopTech is the place to go. Craig (the Eldest Geek) has been extremely…read morehelpful and his confidence in his abilities is comforting during a stressful time! While I was on a trip, my camera SD card corrupted and I lost many precious memories. After calling many different places, TopTech was the best option to help me out and retrieve the data from the corrupted SD card. I cannot wait to see the pictures and truly appreciate this team!

Great shop, Nathan was very helpful! Would recommend to friends and family for sure!…read moreGood price too!

I was bereft and in need. I had cell phone screen that was cracked. I needed a battery. Then I…read morehad tablet screens cracked ... and Mr. Fix not only repaired them all, they did it in jig time. Professional work done fast.

Awesome selection of products, very mid to poor customer service…read more There's plenty of parking at this Best Buy center, although I will say a lot of spots are taken up by police equipment and just about every time I've shopped here there is always police present; not a problem but an observation. Customer service is either average or not too good. I've shopped at this location on multiple occasions and I usually find things on my own. Most recent I went into get a TV I bought online, I bought Best Buy's Geek Squad warranty and tech support plan, and it didn't improve my experience. I waited almost 25 minutes to get through to the line and waited for them to find my order. A lady ahead of me had a smaller TV and wanted to take her TV to her car on her own, but she was met with enthusiasm & employees insisted to help support her taking it to her car. When my TV arrived the same employees assumed I was going to take the TV in purchase that was significantly bigger to my car on my own and I had to ask for assistance; I wasn't met with the same enthusiasm or any. I'd understand if it was busy, but it was pretty empty on this visit. The value of the products you'll find are average, nothing that really stands out. Best Buy's warranty through geek squad is slowly loosing its value, now there are service fees when replacing your products which their once wasn't. Their tech support plan provides 2 years of warranty and if you cancel your subscription so are all your warranty. The one benefit is that it extends your return period by 60 days which is really the only great incentive; it's a plan that's consistently changing so do your research. I will say though black Friday and cyber Monday deals have passed you can still find awesome deals along the way.

I had a very disappointing experience at Best Buy Store #397 that reflects poorly on the store's…read moreleadership and customer service culture. I came in to return an item that I believed was covered under my Total membership plan. When I was told it wasn't eligible, I was surprised and simply asked a few clarifying questions. The associate quickly became frustrated and responded in a dismissive tone, saying there was nothing he could do. I remained calm and asked to speak with a manager, only to be told that he was the manager. I then requested to speak with the General Manager. The associate walked a few feet away to the break room where the GM, Jeffery Williams, was and discussed my situation within earshot. When Jeffery came out, he already seemed irritated. Instead of engaging professionally, he immediately cut me off mid-sentence and said, "Yeah, you don't have a warranty protection," making it clear he had no interest in helping or even listening. When I asked for his business card, he didn't address me directly. Instead, he yelled at the associate to give me a card and walked away. I've been a loyal Best Buy customer for over 15 years. I'm a credit card holder, Total member, and have purchased appliances for two homes, 8+ TVs, and multiple Apple products. This interaction was the final straw. Stefan Mcclinnahan represents exactly what's wrong with retail customer service today. There was no accountability, no effort to resolve the issue, and no basic level of respect. Experiences like this are why long-time customers walk away.

Abdel just upgraded my PC processor and RAM. He installed Windows 11 and did a bunch of…read moremaintenance, too. This was the third time I've used his services, all with great results. He's got terrific expertise, plus he is professional, friendly, responsive, and offers fair pricing. In fact, he did a bunch of extra stuff to improve my PC for free. Plus he explains things very thoroughly. Clearly, he takes pride in offering excellent quality work and support. I recommend PC Tek highly!

Abdel successfully fixed my laptop after a stressful power crash. We had to do a lot of…read moretroubleshooting to determine the issue, and that took some time, but I appreciate the fact that he was available on days and times that worked with my schedule. He was very quick with ordering parts and getting the laptop fixed when the parts arrived, and he was knowledgeable on what was needed.

Across the board, fully satisfied with the Laptop Repair Geeks…read more Dead computer ... rapid and informative responses to queries over the weekend ... picked up from the house Monday pm and all the material recovered from the hard drive back to the house Tuesday morning ... straightforward communication about fair and straightforward pricing. Wish the computer hadn't died ... very glad the LRG of McLean were there to recover all of the data rapidly and for a fair price. While hopefully not necessary, definitely have them on the top of the list to call if/when we require hel pwith our computers.

Pre-ordered a new iPhone as soon as they became available (need a camera upgrade) and made an appt…read morefor the following Friday at 9:30 am. Arrived shortly after my appointment time and was thankfully able to avoid the long line that was waiting for the store to open at 10 am and was brought into the store in about 5 minutes. Tionna (manager) is sharp, quick thinking, kind, friendly, easy going and clearly knows what she is doing! She is Black girl magic at its finest! Ole dude (not really old but I didn't get his name) wasn't trying to help me change my payment method for the new phone. Tionna overheard my request and did her best to instruct ole dude on how to help me after he told me it was too late to change to a payment method. Maybe he is new. And, please don't start out by saying what can't be done! It sounds lazy! Tionna figured out how to address my issue quickly and sent me on my way on to the Verizon store on the other end of the mall to get my eSIM card activated. Thanks Tionna!

From a customer perspective, this location is pretty pain-free. From reservations to off-the-shelf…read morepurchases, they all go fine. They've even hooked me up with some pretty friendly discounts with school and work over the years without me asking, so I've appreciated the heads up. From a service perspective, this location definitely has gone hill a bit. I'm not too sure if it's a census issue, but it feels like nowadays Genius Bar has twice the customers with only 2/3 of the available team members. Doesn't matter if I show up 30 minutes early for my appointment, somehow I'll still get somehow 30 minutes past my appointment, sometimes even behind walk-ins who came after me. Time for service also seems to have gone up. When I'm dropping off stuff for repairs, doesn't really matter to me if it takes days or weeks. But simple things like battery swaps have somehow gone from 1 hour waits to 3 hour waits for first time morning appointments, it's insane. I'll keep going cuz I have Apple Care and often times it's more free than not. But if it weren't for this location being in a mall, I wouldn't be a frequent flyer at all.

Richard was wonderful! I told him that my computer had slowed down especially getting into Edge…read moreand Google search and he knew just what to do. I think what was most amazing is that he sat down with me and explained every problem and everything that he was doing. It didn't make me an expert but it made me feel comfortable with what was happening. I found him to be very responsive, technically highly skilled, professional, personable, and I'm really glad I found him! He is a new permanent contact in my phone. He should be in yours as well!

Would like to say Richard is great! He fixed my burned out component on a ten year old HP Desktop…read more He ordered the parts and had it up and running in about five days after the part was delivered, might be early since I did not remember the exact days. Hopefully he will be still around for a while since most people can only replace the entire motherboard and not just the components.

Tony was great to work with and was very responsive in his communication with me. I had a broken…read moreapple watch screen and it's Ridiculous the price apple charges you without apple pay. I mean, you might as well buy a new watch..junk. They were able to fix the watch screen for less and even sending it to them via mail was easy. Highly recommend them!

Had an external hard drive that the USB connector had come loose on so could not access the data…read more Had data I needed same day. Tony was able to retrieve all the data and have it back to me the same day to complete the necessary projects. Repairing the hard drive would have taken longer so transferred data to another SSD drive. Kept me informed of everything. Excellent service. Great value!!!

Computer services, Get rid of cable, phone services, all device help, Saved over a thousand dollars…read moreby Andy using his computer and technical skills to cut off cable and help me transition to a much less expensive system that is easier to use, very visually helpful in understanding the line up each night. Andy takes care of everything including recommending the most cost efficient hardware and software to achieve your needs. Andy is very professional, patient and can talk the language as he is speaking with your cable, phone, internet technical representative over the phone which can be a pain but Andy will get it done. He has a strong communications and IT background that clients benefit from. Andy will visit you and make an individual assessment of what you need and help you get it done quickly and at a good price. He can also help you get rid of old equipment and many other services. Just ask and he will gladly tell you the truth. .

From the owner: How's your Digital Health? Save A LOT of $$ per month !…read moreNow's the best time to drop landline/cable! Find out about the latest streaming/free HD TV options and solve your digital leaks Have Internet issues? Have problems connecting? Does your Wi-fi Network cut out when you go to a different floor in your house or outside in your backyard? Is your pc/mac running slow? Does it take forever to start up? After awhile, your computer can start to run slower due to a variety of reasons. Smart Home Setup Need help setting up Webcams/Nanny, SONOS, NEST or a computer or printer at home or business? Cloud Services Protect your important files on ALL your devices w/ our custom network backup storage solution. Is your mobile life out of sync? Get help for all your Apple/Android mobile devices, phones, tablets, etc. Sync your calendars, shopping and honey-do list today. Technology training, Cellular / Wireless Support, Web-based Security cameras, iPhone/Mobile device Integration & support, Audio/Video Installation & Consultation, Social media support, Email campaign development/support, smart home setup, Salesforce customization/implementation, SEO, 3D printing setup and consultation, Data Recovery on laptops and desktops, Parental Control / Monitoring Solutions, Apple/PC tune ups, Windows/Apple Hardware installations, Software installations, Virus & spyware removal, Anti-virus installation, Performance check-ups, Networking, Wireless, Routers Internet security