I have used Total System Performance many times. Andrew is the BEST !!! He is knowledgeable,…read morehonest, kind and always willing to help me. My husband and I have needed Andrew's help many times, over the years. He has always come through for us. Don't know what we would do without his help !!! Thank You...

I've used the services of Total System Performance for over one year. In the 26 years that I've…read moreowned a personal computer, Mr. Andrew Myers, the owner of this business is without doubt, in my opinion, that most technically competent and proficient of all of the computer repair personnel, that I've engaged to service my various computers. It was indeed a very fortunate day for myself, when I found out about this business. The Columbus, Ohio community is indeed extremely fortunate, that Total System Performance is in its midst. Not only is Mr. Myers very technically proficient, but he is also very honest, and personable. Therefore, I hereby recommend him for anyone's computer repair and/or installation needs.

Have used this place for my computer repairs for years. Was hesitant at first to use a small shop…read morefor repairs vs. the big brand name stores but my fears were quickly alleviated by the proprietors calm professionalism and knowledgeable answers. He has kept my older tech running longer and more efficiently than I though possible. Always affordable and up front with costs before repairs are performed. Once he could not help with one computer issue - hard drive was damaged beyond repair - and there was no charge for the evaluation. Who works for free anymore? He even recommended another company that might be able to help with the hard drive and they confirmed it was beyond repair. Honesty, integrity and good old fashioned customer care still exist. Thanks!

He said it would be $20 to diagnose, but that would be included in the repair, if we had him repair…read moreit. He found the problem and said what sounded like "memory chip". When we asked if that meant a RAM stick, he repeated "memory chip". Ended up paying $120 for a RAM stick that I could have installed myself! I called another repair guy and he said he would have charged $95 ($65 for an hour and $30 for the RAM stick). When I called to complain about the fee (charging $100 for a $40 "memory chip"--he clarified that he said "memory stick"), he said we would have paid $100 at Micro Center for them to look at it. Shifty! We will not use him again!

Best and affordable service. Have had to take multiple…read morecomputers in and they were always fixed, ran faster. They always come out cleaner then when I took it in. I like the Honesty, and forwardness of Bill who tells you straight up when it's fixable and when it's time for the recycle bin.

On Saturday, August 15th, we had Isaiah, the owner of this business do the tv moving and mounting…read morefor us . He was prompt, courteous, efficient, professional and effortlessly and quickly did the job. He even did an add-on for us in mounting a heavy picture on our wall. This guy is a gentleman, working hard to make his clients happy... HE did that ! Thank you, sir... you deserve 5 STARS!

I hired Mount Me to transport and mount my televisions during my move. During the move, my 75-inch…read moreTV was hit against the U-Haul door and the screen was cracked. The damage happened in front of me, and I was told an insurance claim would be filed immediately. What made this even more heartbreaking is that the TVs belonged to my mother, who has recently passed away. I was already dealing with deep grief and trying to manage everything during an emotional time. Instead of receiving professionalism, compassion, and timely communication, I was left constantly following up myself after being told I would hear from the insurance company within a couple of days. In addition, after the move and installation, my 85-inch TV began flickering on and off with blue screens and lines appearing across the screen, issues it was not having beforehand. When I raised concerns about it, I was told he was not responsible for that television. Accidents can happen, but accountability, communication, and professionalism matter. The lack of urgency, concern, and follow through added unnecessary stress during one of the most difficult moments of my life. Based on my experience, I would not recommend this company for transporting or handling expensive electronics.

Had a little scheduling snafu, but it was addressed quickly. Technician showed up in time as…read morescheduled, was very knowledgeable and very deliberate in repairs to our refrigerator. Tech verified everything was working as required multiple times prior to completing all the work. Cost seemed to be very competitive from what I have seen/heard from others.

My refrigerator stopped cooling, so I called this company based on a recommendation from someone on…read moreFacebook. The technician told me the compressor had failed and that I needed to buy a new refrigerator. I wasn't confident in that diagnosis, so I called Sears Appliance Repair for a second opinion. Their technician quickly identified that the compressor start switch had failed. He replaced the switch, and the refrigerator has worked perfectly ever since. I contacted this company to request a refund because of the incorrect diagnosis, but I've heard nothing from them since. Do yourself a favor--save your money and call someone else.

He fixed my iPhone 5 for $99 bucks, I'm very happy!…read more *Update - 5 days later I wasn't so happy. I had to go back because I broke my screen agian. But I bought a cheap defender case this time around. I'm bout to make this guy rich, lol.

Super nice employee and kept me well updated on how my son's iPad repair was going. Great work.read more

Brad is super responsive and offers great service. Definitely will come back again for future needs.read more

I took my pc in because it was in almost frozen state (it would take nearly 30 minutes for just one…read morepage to load). He works out of his home garage, but it looked set up for his business (benches and tools) so that was okay. When I gave him the computer, I also informed there was a list of 14 other small issues I had with it that I would like him to look at. 36 hours later, he called me and told me he was done. He said he had FOUR PAGES of notes, which I signaled I was excited to review. He said he would send them via email. Cool! Flash forward 24 hours later, my computer has the same exact issue. Nothing was fixed! Over the next week, I text him repeatedly to get him to fix my pc. The best effort he puts forth is getting on my desktop via teamviewer (rolling my eyes a bit). After two different days of him doing this, he texts me on the 22nd of December that he will resume his work the following morning. Today is the 29th and I have not heard one word from him, even though I texted him twice. Oh, and he never sent the notes either (I asked for those on two different ocassions as well). At one point when I asked for a refund, he said no, he worked on the pc, so he will keep the money. Isn't customer satisfaction a requirement for pay? The only bright side to my work with Brad is he now has a review on Yelp. So, forewarned everyone.

I had a great experience working with Thomas and TMAAC-LLC. My project was extremely uncomfortable…read morefor me to outsource because I am usually 'good enough' to get jobs like running wire and setting up equipment, but I am SO glad that I called to get this done and blown away at how much better the professional did this job compared to what I could have done. He handled the full design and installation of a fairly complex residential network for me, including setting up a wireless bridge to an adjacent building using an antenna system. Everything was thoughtfully planned, professionally installed, and clearly explained along the way. What stood out most was the communication and his absolute commitment to get the work done right -- no surprises or hurdles he couldn't quickly overcome, just straightforward recommendations and honest pricing. The system has been solid since installation, and it's clear he takes pride in doing things the right way. If you're on the fence, I'd strongly recommend giving him a call. He brings a level of professionalism and patience that's hard to find, and deliver results.

we had a uniquely challenging hone internet set up. i had struggled for years working around our…read morehome's challenges and just needed a ln expert. thomas was able to patiently listen to our ask and begin a problem solving task that had him stay around tillnthe job was done. he followed up over the next several days makibg sure things worked as planed. eventually he diagnosed every bottle neck and found a solution. throughbthe orocess a faulty issue was discovered from the ISO's sightbas well and he was able to speak to them over phone and allow them the chance to fix their end of the issue. really would recommend him to anyone.