I Called Rumpke 5 times They Put Me To The city 2 Times And Said There Would Be Someone Out In…read more3Days Well That Did Not Happen So I called Rumpke Back And They Said Supervisor Would Get A Hold Of Me ,Well That Did Not Happen And This Is In Salem village Columbus Ohio 43229

I've had horrible experiences with my trash not getting picked up by Capitol Waste. I'm not sure…read moreif the driver was on something, but he would forget to pick up my trash containers. Or, to give him the benefit of the doubt, he picked up the wrong containers from another apartment complex. I had to call in on several occasions because my trash containers would stay full. The driver said he emptied them each time. I told them that I had a hunch that the driver was picking up the wrong containers since there are several apartment buildings nearby that look similar. The salesman, let's call him John, reassured me that the correct containers were getting emptied and that probably someone else was illegally dumping trash into my bins. It would take a big dump truck to empty that much trash in one day, so I tell him it is highly unlikely. To get to the bottom of things, I tell him to have his driver take a picture of the empty container as soon as he picks it up until we figure out what is going on. Sure enough, the week after, the trash is still full all the way up to the top. At this point, I've gotten several complaints from my tenants, and also code enforcement has issued me a citation. So, I tell John, "Great, let's see the picture of the empty container that your driver was supposed to take." It turns out, he did not even take the picture, but John says he did empty the container. How would he know??? He wasn't even there! How convenient. Again, he says that someone else is filling the trash all the way up. Yeah, sure. If he had the picture, we would unequivocally know for certain. Also, my tenants tell me that the trash has been looking like that for several days. So then, John says he would personally go to my trash bins and take a picture of them. He sends me the picture, however, the bins in the picture that he took are NOT EVEN MINE!!! He then says that he screwed up and went to the wrong location, but rest assured his driver went to the correct one. Yeah, ok, sure. If HE went to the wrong apartment complex, wouldn't he think THE DRIVER could have done so as well??? If they just owned it, and said it was their mistake, I would not even be writing this negative review. On top of that, I was charged $160 for the extra "courtesy pick-up." Come on now, If anyone owes anything, it is Capitol Waste that owes me a few extra pick-ups. What am I paying for? Services that I never received? They should give me a refund for time wasted in constantly having to monitor whether or not the trash was being emptied. I had to constantly call them and tell them the trash was still full. I've since switched to another cheaper company, and I can't be happier. Thumbs down to Capitol Waste. This garbage company IS garbage. Use another company such as Republic, Local, or Rumpke.