I contracted with AT Automotive in Devine, Texas, in May 2024 to repair a misfire on bank 2 of my…read moretruck. I paid approximately $3,500 for repairs, which they diagnosed as a faulty timing chain and sprockets. They claimed that replacing those parts would fully resolve the issue and gave me a 2-year/12,000-mile warranty. Within 2 months, the misfire returned. They claimed it was a loose wire. Two weeks later, on a trip, the same issue came back, and I had to replace a spark plug and boot myself. After the fourth return visit in January 2025, I discovered that my original warranty document had been removed from the visor and replaced with a falsified 1-year warranty -- without my knowledge or consent. Despite repeated attempts to fix the issue, the truck never ran correctly. The misfire continued from the initial repair in May 2024 onward. Over time, the shop changed its story from a wiring issue to faulty fuel injectors, then to warped valve heads -- yet no diagnosis was ever confirmed, and they provided no evidence. Upon my own inspection, I discovered: Oil leaking from the driver-side valve cover. The passenger-side valve cover patched with cement -- a clear sign of improper repair. Both valve covers were removed during the timing chain repair. Any damage during removal and their improper reinstallation caused additional oil leaks and misfires. Only one valve cover was replaced in late January -- well after the truck had failed again. The truck has never overheated, so the claim of "warped heads" is false. Despite this, the shop continued to withhold the vehicle and added new costs unrelated to the original issue. In July, I called for an update and was told the engine was open and being worked on. I visited the shop in person and found: The truck abandoned in the back lot. Vines growing into the engine bay -- proof it had not been touched in months. The battery was dead, cables missing, the truck unsecured, and no sign of any work being done. I've called monthly for nearly a year. They never once called me back. Every update came only after I initiated contact. After a full year, they still have my truck. Most recently, they claimed banks 4 and 6 were now misfiring, contradicting my own scan showing bank 2 -- the same original issue -- remains unresolved. They even claimed my computer scanner was wrong. This shop changed diagnoses repeatedly, withheld the vehicle, falsified documents, and never provided the promised repairs. I would not recommend this business to anyone. they responed through google the first time in months but never called my attorney, their response - A T Automotive 2 (Owner) 6 hours ago We take concerns like this very seriously and regret that this customer feels dissatisfied with their experience. Our goal has always been to provide quality repairs and clear communication, and we're sorry if we fell short in that regard. Due to the complexity of engine diagnostics and repairs, some issues can require multiple steps to fully identify and resolve. That said, we would welcome the opportunity to review this matter directly and work toward a resolution. We encourage the customer to contact us at the shop and ask for management so we can discuss the situation in detail and determine the best path forward. We value every customer and appreciate feedback that helps us improve. This statement does not reflect the reality of what happened. I paid $3,500 for repairs that were never completed, and my truck sits on your lot for 12 months without resolution. Despite multiple calls and visits, I received no clear communication or results. The issue I originally brought it in for -- a misfire -- was never fixed. After claiming the timing chain was the problem (and charging for it), the issue persisted, and later diagnostics revealed additional problems caused by improper reassembly, including stripped valve cover bolts. A formal demand letter was delivered to you by certified mail and email. You acknowledged receipt but failed to respond by the deadline, nor did you arrange for the return of my vehicle. I have retained documentation, communications, mechanical reports, and legal correspondence showing the full history of this matter. At this point, your claim of "welcoming the opportunity to resolve" appears disingenuous. I welcome actual accountability, not another delay tactic.

Quality customer service and Hard working mechanics that get the job done on all vehicles that come…read morein the shop

18 minutes from my house for roadside assistance after 2 hours they never showed and had to get…read moreanother company to come unlock and jump start

Charged me an enormous amount for four used tires then didn't balance them, so I had to get it done…read moresomewhere else. Also the older gentleman and I use that term loosely didn't even acknowledge me when I pulled up with my boss in the company truck. Only spoke to him for the most part, giving my boss his business cards yet im the one thats getting the tires on my personal truck.Not to mention he acted like he didn't speak English at first when I got there but when another coworker got out the car to speak to him in Spanish he all of a sudden spoke great English. Took him from 11 am to about 4:30pm to do a half ass job. DO NOT I REPEAT DO NOT GET ANY WORK DONE AT THIS PLACE. One star is to high for this place.

I feel compelled to warn others after two disappointing experiences with this dealership…read more First Experience: Vehicle Purchase I came in ready to buy a new truck and wanted to buy from a dealership that is close to my home. However, they outright refused to negotiate on price. To make matters worse, the salesperson actually told me, "You shouldn't do business with Mac Haik Ford because they add on extra fees at the end." This tactic backfired. I took their advice and went to Mac Haik, who not only worked with me on a fair price for a 2025 Lariat but were also completely transparent--there were zero surprise fees. I bought my truck from them, and they were a pleasure to work with. Second Experience: Recall Service Recently, I needed a system update for my vehicle. I called the service department and was told twice that they would call me back to schedule an appointment. The reason? They needed to "make sure they would be able to do the update." They never called back, either time. When I did speak to someone in their service department they told me they are so understaffed and double-booked that they can't even handle oil changes and advised me NOT to schedule online. I get they are busy but if you can't keep up with online scheduling don't offer it to customers.

They are liars. Sold me a certified truck , It turned out to have been severely damaged. They…read moredenied all involvement in knowing of the damage, Believe me you will be sorry and regret it if you do buisness with them!

Came in for an oil change and was done faster than expected. No extra services pushed, just simple…read moreand clean work.

They helped me out with fast repairs they are very reliable and fair pricing I would recommend them!read more

Always have a great experience getting my car serviced in the service department. Ron and Christian…read moreare awesome.

Brown Chevrolet, With the crazy market of trying to purchase…read morea vehicle today in the year of 2022, let me tell you. My husband and I have called multiple dealership, visited multiple locations and it has been a nightmare. From issues such as, no vehicles in stock, in transit, to used vehicles being over priced. I am not sure if I got lucky or what, I happen to call Brown Chevrolet and spoke to Bob Connell in regards to a specific vehicle. Bob was able to find the exact vehicle I wanted that was in transit to them. He worked quickly and efficiently to ensure I got that vehicle. Throughout the time of me waiting for the vehicle to actually arrive at their location, he was very attentive to all and any of my questions. When the day came that the vehicle arrived, everything went pretty fast and good for the most part. The team was helpful, there was miscommunication from the team and I but at the end of the day, they were able to make it right and it made me very satisfied. Max Fancher & Brett Hooper ensured that I was a happy customer to the front desk receptionist, Pam who periodically checked on my two kids in the playroom while I purchased the vehicle. They are very fair on the prices , go above and beyond to ensure it's a smooth transaction and customer satisfaction. I definitely recommend, will definitely return to this location to purchase another vehicle in the future. The facility itself is large, clean and just great overall. Happy with my new vehicle and overall experience. 5 stars.

Horrible experience. BEWARE!!! Went for an oil change back in January and my SUV went downhill from…read morethere. They admitted to doing my oil change wrong and because I was driving with low oil (I didnt know they stripped my oil plug & damaged my oil pan), a $300 part got damaged causing me to order the part and pay my certified mechanic back home to fix it. I went several times prior to changing the part and all they did was put a bandaid on it and send me driving again. Because they mark their work with a no tamper sticker, my mechanic wont touch the oil plug. We are already MAY and I am still driving with an oil leak. I talked to the GM Roy who is also the Regional and im not sure how he got into that position but he has the worst customer service skills ever. He accused me of lying and never took accountability for his actions. I have video recordings of his manager admitting they messed up, I have pictures of the damage, proof of my out of pocket expenses which total over $500 because of all the gas driving back and forth to their shop & 4 hours to my mechanic, the part and labor for the damaged part, and oil that I have contributed because of this problem. I am not going to touch the leak and if I get into an accident bc of my vehicle stalling once the engine messes up, I will not hesitate to hire legal counsel. They have their workers trained to lie and cover up for them as well. His manager is also named Roy and he specifically said (which I also have recorded) that he cannot give out the the owners # because they will fire him. THAT IS JUST INSANE!! I asked them to reimburse me for damages and fix the oil pan and they denied me. I waited to write this review to give them the opportunity to make it right. They didnt. DO NOT GO HERE. Vehicles are expensive and unless you want to spend money on fixing their mistakes, I wouldn't risk it.

Do not use these people. To paraphrase the manager the inspector is sloppy and does not do…read morepaperwork correctly and he's been fired and rehired before. They messed up an inspection paperwork (gave it to the wrong car/person) and it has taken hours and will take hours to get it corrected. The Devine police and the DMV have had to get involved. STAY AWAY FROM THEM.

They did a great job with our Ranger and provided excellent customer service. Would certainly use…read moreagain and would highly recommend.

I recently brought my John Deere 1025 tractor, a chainsaw, and a trailer with a faulty turn signal…read moreto Devine Small Engine Repair for maintenance. The experience was outstanding from start to finish. The owners, Dwayne and Susan, were amazing to work with. They were both welcoming and very knowledgeable, making the entire process smooth and hassle-free. Their professionalism was evident in every aspect of their service. They took care of everything with great attention to detail, ensuring that all the repairs were done to the highest standard. Dwayne and Susan went above and beyond to deliver an excellent job, and their dedication to customer satisfaction was truly impressive. I will definitely be using their services in the future and highly recommend Devine Small Engine Repair for anyone in need of small engine repairs. Their expertise and exceptional customer service make them a top choice. And their prices are fair and reasonable!