I couldn't be happier, confident and relieved that I hired this company to do our full home vinyl siding replacing mostly rotted cedar. Darrin and his team have provided the best customer service and workmanship I could have expected. First, we were able to start the process in a few days and it was completed unexpectedly in under 2wks. They even threw in some plywood in a certain portion at no additional cost. A very hard working team in every way and i couldn't be more impressed with the timing, service and end result. read more

I am writing this review to raise awareness and help prevent others from experiencing a similar situation. We hired Payne Home Improvements for a substantial exterior renovation, including replacement of wood siding, installation of six impact windows, and a new front door. The owner, Darrin, is not a licensed contractor and instead operates under contractor Samuel Desmond, whom we never met. Our home is located in a historic district, requiring Historic Society approval for exterior changes. The owner also operates a separate company called Affordable Windows and Doors. The total contract for the main project was $101,860, which required a 50% deposit of $50,930. We also agreed to add a covered back porch quoted at $38,000, which required an additional 50% deposit of approximately $19,000. To fund the project, we applied for a line of credit recommended by Darrin. I asked whether my mother could be included on the line of credit even though she was not on the contract, and he stated this would not be a problem. We were approved for $75,000. The initial deposits of $50,930 for the main project and approximately $19,000 for the porch were drawn from this line of credit. On the first day of the project, at approximately 7:00 AM, we were informed there was no plywood beneath the siding and that 90 sheets would be required. The office manager, Maria, stated the cost for materials and labor would be $18,500 and that payment was required before work could continue. When we expressed concern, Darrin stated he could obtain a "rebate" from the manufacturer and proposed taking $4,800 from the line of credit. I also sent $7,000 via Zelle directly to him, with the remainder to be paid later. The plywood was delivered from Home Depot. A few days later, we were told the back door needed replacement. Darrin initially quoted $5,000 for a simple full-glass door, then later stated he could reduce the price to $4,000 due to another "rebate." At this point, we independently researched pricing and purchased a comparable full-glass door from Home Depot for approximately $1,100. While there, we reviewed the same plywood that had been delivered and determined the retail cost was approximately $1,700. Subcontractors reported installation at $55 per board, resulting in an estimated discrepancy of approximately $11,000. We then submitted a written request for a detailed breakdown of material costs, labor, and allocation of funds. This request was repeated four times and denied each time. We cancelled the back porch portion of the project and requested the $19,000 deposit be returned to the line of credit. This request was denied. The contract specified six impact wood windows with PGT and a PGT lifetime warranty. However, when we received the permit packet, we discovered a different brand had been ordered without a change order or approval. We stated we did not want those windows but were told we were still obligated to purchase them for approximately $10,000 and could resell them ourselves. We also ordered a double front door that we were told had been approved by the Historic Society. Later, the office manager informed us the door was not approved. Our existing front door had already been dismantled. We requested the door be removed from our invoice so we could purchase our own. We were told the door cost $11,000. After researching, we located the same door from the same manufacturer for approximately $4,500. We were told we were still responsible for paying for the door. By week three, siding installed on one side of the house began separating. We were informed the wood arrived wet and had not been primed, which contradicted the contract. The installation crew reportedly advised the owner not to install the siding because it was not kiln-dried, but they were instructed to proceed. We later paid approximately $15,000 to remove and replace the siding on that side of the house. We retained legal counsel after learning the line of credit had been placed solely in my mother's name, even though she was not on the contract. Approximately $83,000 has been taken from us when this company did not even complete half of the work and the part that was done was defective. We were then notified that Payne Home Improvements was demanding an additional $21,000 and had filed a lien against our home. Our attorney identified multiple discrepancies and potential consumer protection violations, including misrepresentation and self-dealing, resulting in a 22-page demand letter. Everything outlined above is factual and based on documentation. We encourage anyone considering this company to conduct thorough research and request detailed written documentation before proceeding. read more

I'm writing this review as an informational suggestion to any potential customers seeking work on their home . My wife and I hired this company specifically Darrin Payne to do a full exterior remodel of our home . From the beginning of the project major discrepancies started to come to light . We were grossly overcharged up to 300% market standard pricing on materials that were not in the contract we signed. He took it upon himself to order cheap windows that were not what we agreed upon without any notice . When we brought that up he said we still have to pay for them even though it's not what we were promised and we could resell them ourselves . Also reviewing the contract we noticed that he also falsified dimensions of our home in order to charge more money for work that was not allowed to be completed due to the nature of our home being historic . Once again he said we still have to pay for it even though the work can't be done , he had subcontractors putting up wet unprimed wood on our house that within two days was falling off . We were charged 10 thousand dollars extra for plywood that was necessary and then Darrin disappears on vacation . As we continue to raise concerns we're being told that we're still going to have to pay him regardless even though the work can't not be done . He also stole all of the money out of our finance account for the project . Per his contract he was entitled to 50% at the start date . All of the money was gone within the first week . He breached his own contract on every line . And the audacity to come into my home and preach that he would never rob us of our money he is a Christian . Please if your reading this review SEARCH FOR A BETTER COMPANY . Payne home improvement does not even have a contractor license , he makes up astronomical numbers and has no true experience. He is a fraud and scam artist . DO NOT BE FOOLED ! read more

We had our soffit and fascia replaced by them. The original quote had included the replacement of a rotted piece of wood. They said the job was completed and rushed for payment, however the rotted wood was not replaced. We had them come out and replace the wood. They left it looking like crap. So we had them back out again. It still looks terribl. Save the hassle and go with someone else. read more

I was in the market to update my kitchen, so I hired Payne Home Improvements. Maria and Doreen made everything to clear and easy to handle on my end, I appreciate their strong communication. The job went smoothly and installation was on track the whole time. I can't wait to show off my beautiful new kitchen on Thanksgiving. The company really brought my vision to life and for that I am grateful. read more

I had my kitchen remodeled by Payne Home Improvements. I have to say this has been the best experience I've had with any company. They paid attention to what I was looking for, and Maria and Doreen had great communication. read more

I needed my soffit replaced and the estimate was very comparable to other estimates but what made me sign was how fast they were able to get me on the schedule! The communication with Doreen and Maria was amazing! I have been wanting some interior renovations as well and I can guarantee that I will be contacting Maria for my reno! read more

The crew was amazing in their attention to detail and the care they took to make sure we were absolutely happy. I cannot say enough good things about these people, from management, customer service and the workers. read more

This has to be the worst company for communication that I have ever had the displeasure to do business with. They fly under the other name of Affordable Windows and Doors of Tampa Bay. Ordered all exterior doors for my home in Mar 2025. Said the would be installed by the end of May. June no call no show. We contact them, they didn't get the doors. They cashed our check though! Finally got them out in August and they didn't order the right door for our outside bath. They cashed the final check though! Couldn't secure it during hurricane season and they put a crap insert in until a new could be ordered. It's now Nov 18 and I still have not got the correct door for our outside bath. They might return my call to tell me I'm on the schedule next week then blame everything but themselves. . They did paint our other doors to make up failing inspection and making me tell the work crew what they failed cause they didn't know. read more

I would not recommend this company! they have the worst customer service... I decided not to go with them just from the short communication we had over 24 hrs.. he told me 9-11am estimate time, and i had told him i would not be home until after 430pm he said "ok" he texed confirming 10-12 the next day? I said no we had already discussed after 430 he then said i did not need to be there! I told him we never discussed that and I absolutely do need to be there i have a fenced in yard and animals i would absolutely need to be there for access to the property. read more