We contracted to have four PGT Impact (Hurricane) Windows installed in 2016 in our condo in Florida. Some of the windows cannot be opened, a few will not lock, and most have condensation built up between the panes, which clearly shows a failure in their seals & construction. A year later two of the balancers broke. My contact, Aaron (was never given a last name, his card had the name of the president of the company on it and Aaron simply wrote his phone number on this card) sent a repairman to replace them, however it has not addressed the problem. Since 2017, I asked repeatedly Aaron to have a PGT rep come to see where the problem lies, either in the Installation of the windows, the actual product, or both. Aaron has always cited that it would take four to six weeks to arrange to have someone come out to us, but we only come to Florida to use the Condo for three months every year, and somehow, they can never arrange to have a representative or repairman come to meet us during the times we are there. In 2021, Aaron had from February to October to arrange a warranty review for us and still no Representative was scheduled or arranged to meet us. In 2022, it was the same result.
Here is what I have now in 2023: the statute of limitation to take legal action against Suncoast expired in 2020, the windows, it turns out, are not actual PGT Impact Windows, like we ordered, and instead were from a company Suncoast contracted out to make look-alikes, and are definitely of inferior quality. They also work with someone else's license, using subcontractors, so every different company blames the other for the issues and delays, and you never know exactly who you can speak to for help. They all just push you along and say "You need to contact these other guys" but it all ends nowhere.
So, you put all these together and they have a winning combination of a big company taking advantage of a senior citizen with bait & switch business practices, poor service, poor materials, lengthy delays, and no way to get anything fixed. I now have insecure, poorly fitting windows, and I am out of pocket $5,500.00. And finally, to anyone thinking of using Suncoast Windows & Sidings, all I can say is, Good luck, guys. read more