waited probably 8 min before I yelled "hello" then some lady came out from the back doing who knows…read morewhat. If you're open, someone should be in the front to attend to customers. And then continues to be disrespectful. Learn Some respect for customere I'll personally never be back to this location.

They sold me Raw Rolling papers marked "Not labeled for sale in the United States" These are lower…read morequality than the raw papers I usually get which made me look closer. I would be careful on what you buy here and where it might be sourced from.

The best store so far! The owner is nice and very friendly. His products are reasonable and…read morecheapest in the area. Highly recommended!

I give this place zero stars. I only tried it because its close to me. I usually use another…read moreplace. Meanwhile the owner sold me a product that was not as accurate as he stated and I had my item as a replica. I went back in and wanted to return as the manufacturer confirmed it was not the right item. The owner got fussy with me and I said you need to really know products and not just sell, bad service. Will never go here again. Sorry for The negative but it's the truth

absolutely love Neumann's Cigars & More and would give it 5 stars without hesitation. This place is…read morea treasure trove for cigar enthusiasts, with a wide range of options and an incredibly knowledgeable staff. As someone relatively new to cigars, I appreciated the guidance and education provided by the staff. They took the time to help me understand different cigar types, leading me to discover that I enjoy the Connecticut style--a revelation I wouldn't have made without their expertise. I've visited Neumann's twice already, and each time has been a delight. The service is top-notch, and they truly go above and beyond to ensure customers are happy. I haven't had the chance to enjoy their comfortable lounge upstairs yet, but I'm looking forward to it. In fact, I'm planning to take my dad here for Father's Day--it's the perfect spot for a relaxing and enjoyable time. If you're a cigar aficionado or someone looking to explore the world of cigars, Neumann's Cigars & More is the place to be. You won't be disappointed!

So what would make the Long Grove Strawberry Festival more enjoyable...smoking a good cigar from…read moreNeumann's Cigars & More!!! Saw some Gents (Bikers), asked them where did they pick up those cigars....so, Stopped by and too many great choices from there walk-in Cigar Humidor. Chose an Avo, mid Flavored cigar. Staff is always fun & entertaining. When in need of a quality cigar, stop on by. Btw, yes the festival was more entertaining with my cigar. Enjoy your life, Cheers!

Charged me $6 fee for using debit card. Did not tell me in advance or correctly identify on the…read morereceipt. When I asked he told me it was a credit card fee. Rip off!!!! Stay clear. Not even good prices.

They sell cheap vapes from China that are listed on Alibaba for less than $3 a unit. No barcodes…read moreand incorrectly spelled words on the packaging. They also sold me a charger that didnt fit the battery I bought from them. I didn't have this problem at Lake Cook tobacco. Also the Walgreens next door does sell cigarettes for cheaper. Really no reason to ever go to this place.

Decided to check what Binny's had as far as whiskies. As I walked around I looked at the scotch…read morebut wasn't feeling anything. So I decided to look at the bourbons as I was looking for a sweeter taste vs a smoky flavor. As I was walking around, nothing really jumped at me so I decided to roam the store. Then out of nowhere, a bourbon was on a counter that I really like and have been meaning to purchase and hard to find. Typically, it generally flies off the shelves due to its nice cost, and great flavors. It has that nice blend of caramel and honey. I was able to grab it and the staff and I spoke about the bottles for a little while. The staff is knowledgeable and are happy to answer any questions. Prices are great and it is a one stop shop of all your needs. I highly recommend this location as they are very nice and welcoming.

They have lots of selections and will help you find them. Very friendly and knowledgeableread more

I've always liked the conversation with you and your employees are very courteous to me and I have…read morebeen a customer for a long time and I have to continue to do that ok because I can't find it any better anywhere else I always get a mega bag of criss cross tobacco and the five pack of the tubes. I enjoy that tobacco and it saves me a lot of money on my cigarette habit ok. I couldn't get it done without you ok thanks for helping me with my stuff and the other stuff I have gotten from you.

I got a disposable it broke I came back and can't get an exhange or refund or anything. Don't go…read morethey just want $.

I came in looking just for just some papers and was surprised by the selection. The staff was the…read morefriendliest most knowledgable staff I have ever met. They had a wide selection of sneakers as well, and all were very rare and completely authentic. I highly suggest stopping here, and seeing what's in store. I can't wait to come back! Thanks for the dunks Don!

wonderful place they always have everything in stock and moe is very kind!! the prices are greatread more

We stopped in the pick up some cigars. A typical cigarette/liquor store. They have a humidor with a…read moresmall selection of cigars. The guy was nice and friendly. Doubt I'll go back since it's quite far from us, unless we are in the area.