They have the best warranty department I have ever dealt with. Ryan was quick to respond, and took…read morecare of my problem immediately. Job well done! Thank you Ryan.

Customer service is outstanding. I have had to contact them several times for one thing or another…read moreand each time they went above and beyond and helped me with whatever. I've only had one problem with products and they took care of it right away. The rest were about acquiring equipment and so forth. The guy even went into their warehouse to check on an item that the website said they were out of, ta da, they had it and it was shipped that day. I have a couple of more examples but you get the picture.

Last night I pulled up to the front of the store at 5:53, still 7 minutes before their posted…read moreclosing time. As I got out of my car and started to walk the 15 feet to the front door, the girl working got up and locked the door just as I was about to enter. She totally saw me, but completely ignored me. Super classy place... If you want to close at 5:53, then post your closing time as 5:53. Two other customers showed up within 2 minutes of me as well. So that's 3 sales lost, because the rude girl working couldn't wait 5 more minutes before closing. This is also not the first time this has happened here. Save yourself the hassle, and go somewhere else.

This is the worst place to buy your juice. I really hate giving places a bad rep and we really…read morelike to support local businesses but, this one disappoints us. My boyfriend has had to go there a couple of times for sake of time, and has had the worst service. It doesn't seem like the employees even care that you are there. Nobody ever smiles and they look at you like you are a waste of time. First of all, it is very expensive. Coming from somebody who has been with the vaping business for a couple years now, by far this is the most expensive. Mixing the nicotine in with the juice seems like a good idea but the final product isn't a good one in our opinion. All we taste is the nicotine, and it makes our tongue feel like every individual taste bud is burning off. Not worth your time people.

Naomi H (at Airway Heights) is a rockstar. She never forgets what I like and goes above and beyond…read moreto call me when they restock. I really appreciate her.

Ellie at VL on Francis is always amazing. She always knows what I like and has the best ideas on…read moreother items to buy. Amazing person!!!

I really wish the store on N Division were still open. Stephanie was amazing! Her store was the…read moreonly one we ever went to. She and the employees were always very helpful and personable. We miss you Stephanie!

This is, BY FAR, the best Vape shop I've been to here in Spokane. I changed to another place for a…read moreshort while as it was so close to where I live BUT; not only was the selection of juices and gear minimal, but the customer service didn't even come close to what I had experienced at Smokin Legal on Division at the Y. All the people who work there are informed and helpful. A BIG shout out to Stephanie as she is so helpful and sincerely sweet. She went above and beyond to help me out the other day when I went in with a battery problem. She took care of me and my frustrations just disappeared. Thanks Steph, YOU ROCK . #loyalcustomerforlife

This was the exactly what I was hoping for when searching for the largest cigar room in Spokane!…read more The humidifier controlled cigar room was an incredible experience. The variety of various categories of cigars was great! The staff went above and beyond to help me! Everything that I was looking for they had from cigar specific torches to V cutters. I highly recommend this business!

Not really good selection of cigars, staff not knowledgeable! But still left with a couple of…read morecigars

All of the staff is helpful, and friendly. Their prices are lower than others in town, and I dig…read morethe more laid back vibe. I send everyone here when they are looking for a vape, hahaha and the location is very convenient as well.

I LOVE this store!!! I have always had great service. The people are soooo friendly! They don't try…read moreand rush you out the door. They will spend all time you need to teach you about different vapes or juices. I have actually learned a lot from them. There has only been one lady that was a little snooty to me recently that I've never seen there before. Not bad though. But other than that, this will always be my go-to vape store!! If you are ever not sure on what to get, they will patiently teach you to help you figure it out! I really appreciate all that they have taught me! :)

Great selection. Helpful, friendly staff. There is a bar next door too! I'll be back when I'm in…read morethe area!!

Stopped by on a road trip through Idaho. Great selection and friendly service. Super clean and…read morewell-organized.

I have been shopping at Lilac City Vapor for almost 8 years now and I won't shop anywhere else…read morelocally! They always have a great selection with more than fair prices. The staff is always super helpful as well!

The whole team is amazing! They sell tons of mods, coils, juices...you name it! They stand behind…read moreall their products and are always eager to help if you get a dud or need help etc. The best Vape shop hands down!!! Prices are VERY fair and they have a huge stock! Something for everyone from new to vape peeps to experienced people who choose to vape instead of smoke "analog" or real cigarettes which are FAR more harmful. If you wanna quit but need something to help, go here...they have what you need. Some haters here are either new to it or aren't listening regarding return policy which is 14 days! Brad and his team have ALWAYS made things right on the 2 or so (in many years) on products I've bought. And I've bought a LOT of stuff here. I haven't gone anywhere else in years and wont.

Found this gem of a shop a couple months ago. Everything I've read about this shop and the guys…read morethat work there is absolutely true! Good to chat with, friendly and helpful. I really enjoy dropping by

I've seen some not so great reviews on here and that really surprises me. Every time I come to…read moretobacco world both the owner, and the other gentleman that works there consistently are a huge help. They have a fantastic selection of both cigars and pipes, additionally they have a great bulk tobacco variety! People often shop online these days for "a better price", I have found that buying local really doesn't cost more once you take into consideration shipping, time waiting for your item and lack of customer service the internet provides you. Instead I prefer to support local shops, with knowledge staff, a great selection and good pricing. I love this place and will continue to support them for years to come.