I'd never lived in a home with a septic tank, so I didn't really know what to expect. Payless installed a new septic tank for me, but I learned only after the fact the I probably paid around $3K more than I should have. What's worse for me is that my once beautiful backyard was completely destroyed by this company. I now will have to pay to have my yard leveled to repair all the dips and holes in the ground that didn't previously exist. read more

called them out to do work because heavy rain my toilet wouldn't flush. they replaced D box, plumbing from house to septic tank, installed riser, cleaned fingers. While doing work they broke a plug in, in my garage. The work was over priced for the work that they did. After a month I was still having the same issues, when I called they wouldn't answer the phone and they are yet to call me back after leaving multiple messages. I finally had to call someone else whow came out and had to replace the D box again and cleaned the fingers. I would not recommend Payless to anyone if you want quality work and good customer service! read more

I am posting for my mother: Had a sewage back up. Posted on Alexandria Cares page on Facebook. Was given their contact information. Called and left a message. Did not receive a call back. A person who knows the proprietor even called them for me and gave me an updated number. I called again and got the same recording. The person who called for me even ceased communicating. That tells me they were. Instructed to ignore me. Problem was, I was inquiring about their free estimates and up front about needing to pay next month when I get my Social Security. Well jokes on them, because Brights from Marion came out and my angel of a neighbor is paying and allowing me to pay them back. Wish I could instruct all Northern Madison County res3to call Brights but they made an exception for me, they try to stay in Grant County. read more

Stay away from this company... they will over charge you as high as almost triple then any others in the area. Had some work done and when I realized how bad they ripped me off. Told me grinder pumps cost around $8,000 and the needed up getting one for less then $3,200. I wanted to re negotiate the price and they wouldn't do it. Took me too court instead which I lost because the judge can't tell them how much they charge for there work. Sympathetic for me but didn't change anything. Job should have cost between $5,000-6,000 I ended up paying $10,000. Company should be out of business and I hope this doesn't happen to anyone else. Should be able to give negative stars and it would be negative 5. read more

Recommended by a local mortgage company for the buyer of our home. We needed a quote for a new leach field to our existing septic system. No one answers the phone, left messages for 3 days, finally some answered- explained our situation, made appointment to get quote. I even emailed the soil samples & recommendations from Board of Health. Leslie showed up verbally gave info to our son since we live out of state now. She said she had to talk to her boss, ask a few questions to board of health then draw up a quote. She told our son the max it would proabaly cost $36000. Never received quote or anything.. called, called, finally Terri returned my call- she said Leslie would get back with me at end of day. Nope- she didnt call. Called & called again. Leslie finally called back said she told my son the quoted amount, to proceed they needed $3000 non refundable before they would continue. So without formal quote I am supposed to hand over $3000 & not really know how much job will cost. She was rude. Never received a formal quote. Husband even emailed the company owner- with no answer. Talked to Board of Health- Payless Septic is not even licensed to install septics in Delaware County. They jerked us around for over 2 weeks- wasted our time & now we can't get our septic repair done until spring. DO NOT USE THIS COMPANY! read more