We showed up 40 minutes after the Avis location had closed. (Our mistake!). The man working was…read morestill there, and he let us in and helped us. He was so kind, so efficient, and very understanding of our misunderstanding. This employee was fantastic, and our car rental was handled so easily. We were amazed by his friendliness. He really treated us as human beings first, customers second. This is a rare circumstance more and more in customer service, and we were truly blown away by his kindness and insistence in helping us when he could have easily turned us away. Thank you to this lovely man for his help, and a wonderful Avis experience. The company is lucky to have this man, and I hope they treat him as well as he treated us.

Cars are not washed and our vehicle had no windshield washer fluid…read more Limited selection of cars as well

After a terrible experience picking up a rental in AZ, so glad to come home to an enterprise…read morelocation that takes better care of its customers. I've always had A+ service at this location. Always quick and friendly service...in and out with no issues or hassles. I've dealt with at least 5 different enterprise locations and this one is, by far, the best

I had an amazing experience here. I came from out of town to rent a vehicle for 2 days. I showed up…read moreand was greeted by Christian he was very nice and made the whole process very easy. Then Kyle helped me to get in my vehicle, explained everything thoroughly and I was on my way. Upon arrival I was greeted by Yerik and he was also very helpful and kind to me. I will definitely recommend this place and hopefully I will be back soon. Thank you guys!

Made reservation on Expedia... Went in to get car and they said they have no cars and they can't…read morehelp me with reservation. And my ride left.

Sadly not a great experience. The first car stunk like dog. So they gave me a second car, a…read moreslightly cleaner Nissan Altima. It lasted a few days till the check engine light came on. I had to return it. They gave me a Hyundai Sonata they guy said was an "upgrade". He clearly does not know cars. If fact it was a manual seat, stripper model. And a piece if #$%@. I tried them as the price was almost half of Nationals, now I know why. Since then the pricing has been the same as National, so you know where I will be from now on.

Small location with a limited selection of cars, but car was clean and the service was top notch…read more I would not hesitate to use this location in the future.

I highly recommend this business. I am delighted with the car that I got from him. Once I told him…read morewhat I wanted, he found the perfect vehicle and sold it to me at a decent price. One of my favorite things about this dealership is the no frills approach, including the fact that the price he posts is the actual and final price. So you know exactly what you're going to pay. Most dealerships want you to spend several hours negotiating; what a waste of time that is! It was refreshing working with Steve. it's also great to know that all the profits go directly to an inspiring organization that helps kids. It's called Hoop Camp (you can find the details about that at hoopcamp.com). I highly recommend this business and continue to share it with my friends.

Worst dealer ever. avoid at all costs. Terrible customer service and even worse communication…read more I agreed to buy a car Steve was selling. I drove 2 hours to meet him. before I left to drive down there, I called him to see if he still had the car and he said he did. When I arrived 2 hours later he "accidentally" sold it and he only had cars more expensive than the price we agreed upon. He didn't even bother to send me a text to let me know he sold it. Moreover, he was damn near impossible to get a hang of no matter how much I texted called or emailed. I would have appreciated literally any effort at all. TSPMO

Play some small, but the service was good. They didn't have the car that I was supposed to have so…read morethey upgraded me to a bigger car at the same price.

They didn't have a driver to drop me off when I returned the car. They called an Uber to take me to…read moremy destination.

Exceptional Service at Canyon Road Enterprise - Zac and Team Went Above and Beyond…read more After my car was broken into and my purse and wallet stolen, I was already dealing with the trauma of feeling violated while navigating the exhausting process of replacing everything - closing bank accounts, getting a new driver's license, and filing police reports. When my car went to the shop, I reserved a rental through my insurance at the Highway 99 Enterprise location. I called ahead to explain my situation and that I only had a temporary paper license from the DMV. I offered to bring my passport and any other documentation needed. The Oregon DMV confirmed over the phone that my temporary license and supporting documents were sufficient for verification. I even went into the local DMV office in person to see if there was anything else I could do, but they assured me that what I had was completely valid and should be accepted. However, the manager at Highway 99 flatly refused, insisting I needed a physical license with my photo - something the DMV said would require starting the entire process over and paying additional expedited fees since they use a third party for processing and couldn't refund what I'd already paid. Throughout this interaction, the manager showed zero compassion, speaking to me coldly as if my situation was just an inconvenience to him. Even when I asked if my husband could rent the car for me, he incorrectly stated I couldn't drive it without a physical license (which my insurance confirmed was false - Oregon law allows me to drive any car I'm insured for with my temporary license). I left feeling defeated and violated all over again. Thankfully, a relative who works for Enterprise suggested I try another location. When I called Canyon Road in Beaverton, it was like night and day. The manager and Zac (who's in the management training program) were immediately sympathetic and accommodating. They found a way to verify my identity without bending any rules and got me into a rental car. They even came to my house for pickup to ensure I was completely taken care of during this difficult time. The contrast between locations was striking - where Highway 99's manager was cold and dismissive, the Canyon Road team showed genuine care and understanding. Zac and the manager (I wish I could remember his name!) turned one of my worst weeks into a moment where I felt heard and helped. I cannot recommend the Canyon Road Enterprise location highly enough. If you need a rental car in the Beaverton area, this is the team you want - professional, compassionate, and genuinely committed to customer service. Thank you to the entire Canyon Road team for restoring my faith in customer service during such a challenging time. Kym

Great experience at this Enterprise location. From moment of arrival the staff was friendly and…read morehelpful, the vehicle they provided was reliable and comfy, and Zach also gave us a follow up call after the vehicle return to make sure we had a pleasant experience. Great to see businesses operate like this and highly recommend. Also their prices were way more competitive than airport rentals. Thank you Zach and Enterprise Beaverton Oregon!

My van got rear ended, and I was having it repaired at Gerber Collision & Glass. The day before my…read moreappointment to drop the van off, I received a call from Enterprise to say they would be ready with a vehicle for me to rent when I dropped off the van. I didn't specify a van, but they had a Chrysler Pacifica waiting for me. At first, I was hoping they would have a smaller vehicle. They didn't, but said they would put me on a list for a smaller vehicle when one came in. I started driving the Pacifica, and I have to say, I really loved it. I texted that I was happy with the Pacifica. When the time comes to trade my Dodge Caravan in, I'm seriously going to give the Pacifica serious thought! Getting into the vehicle and returning the vehicle was a breeze! It was convenient they were located inside the same building as Gerber Collision!

They canceled our reservation without informing us. We showed up for the car and got turned away…read moreeven though it was booked for a few weeks.

service: UBER RENTAL employee: SOLEDAD DELGADO…read more My experience with the Uber rental program through Hertz in Beaverton was extremely negative, and the entire system feels exploitative toward drivers. Drivers are paying around $400 per week just to rent the car, plus another $200 or more per week in gas. If someone works hard and makes $1,000 in a week driving, they realistically walk away with maybe $400 before taxes and other expenses. That's not a sustainable system -- it effectively creates a working underclass of drivers who carry all the costs while Hertz and Uber collect guaranteed weekly payments. What made it worse is how poorly the vehicles are maintained. Drivers are expected to deal with things like oil changes, even though the cars are supposed to be part of a professionally managed rental fleet. The car I was given was already showing that it needed an oil change immediately, which tells you the vehicles aren't being properly serviced before they're handed out. Instead, the burden gets pushed onto the driver who is already paying hundreds of dollars per week to rent the car. The customer service at this location made the experience even worse. The employee who "assisted" me, Soledad Delgado, was disrespectful and unprofessional during the return process. After I asked several questions about the program and the charges, the interaction became increasingly hostile. When I returned the vehicle, I was told I could either clean the car myself or be charged a $75 cleaning fee. I went and spent $15 cleaning the car inside and out to avoid the fee. Even after doing that, I was told it was still up to his discretion whether he would charge the $75 anyway. At that point it no longer felt like a legitimate policy -- it felt like a way to punish a customer for asking too many questions. Between the excessive weekly costs, poorly maintained vehicles, and the unprofessional treatment at the Beaverton location, I would strongly caution anyone considering the Uber-Hertz rental program here. Drivers deserve better than a system that charges them hundreds of dollars per week while shifting maintenance responsibilities onto them and treating them like they're disposable.

Terrible Service, False Accusations, and Unjust Fees…read more We had a deeply frustrating experience returning a rental car to the Hertz location in Beaverton after picking it up at the Portland airport. Upon arrival, no one even asked for my name or any return details. A blonde employee took the keys and went to inspect the car. A few minutes later, she returned with another employee--who appeared to be a friend--and claimed they had to charge me a $250 smoking fee. This was completely absurd. Neither my wife nor I smoke, and we certainly did not smoke in the vehicle. In fact, my wife has asthma--she wouldn't even be able to tolerate being in a smoke-filled car. I immediately explained this and asked to see the supposed "ashes" they claimed to find in the middle console. The employee refused to show me anything and simply repeated the claim without evidence. I checked myself and saw absolutely nothing. I even offered to be tested for smoke exposure and mentioned that the scent may have been from Peruvian food we had the day before. The car was only in our possession for three days, and the idea that we'd somehow smoked in it during that time is completely unfounded. Still, I was told I either had to pay the fee or pay to have it cleaned to "remove the smell." I refused, as there was no smoke smell caused by us to begin with. Later, I returned with the car freshly aired out and sprayed with Febreze. This time, an older bearded employee claimed it still smelled like smoke and insisted the fee would remain. My wife reminded me that when we first got the car, it already had a faint smoke odor--which she didn't mention earlier because we didn't plan to use the car much, and assumed it had been cleaned to Hertz standards. Clearly, it wasn't. It's also important to note that I have a deviated septum, which makes it difficult for me to detect smells in the first place. To me, the car smelled completely fine. But this raises a major concern--what if someone who is alone and has similar difficulty identifying smells picks up a car that already smells like smoke? How would they defend themselves against a false accusation when Hertz provides no objective way to test or validate the claim? The system is set up so that the customer's word means nothing. You're guilty until proven innocent--and there's no way to prove your innocence. Out of frustration, I took the car to the Hertz location at the Hillsboro airport. There, I explained the situation to a much more professional and reasonable staff member. She looked up my record and confirmed there was a note in the system stating the previous renter had already reported the smoke smell when they received the vehicle. She even mentioned that another customer had come in just two days earlier with the same complaint, after renting from the Portland airport. She believed it was likely a cleaning issue at the Portland location--which makes complete sense, considering the pattern of complaints. I appreciate the help I received in Hillsboro, but I strongly urge others to avoid the Beaverton Hertz. The staff there was dismissive, unprofessional, and made baseless accusations without verifying information or providing proof. Once an accusation is made, it's your word against theirs--and they seem to operate under the assumption that the customer is guilty. I even spoke to my Uber driver after the return--he also shared that he'd had a terrible experience at this same location, involving the same three employees. That says a lot. If you value honesty and professionalism, steer clear of this Hertz. The staff lacks integrity, and you could easily find yourself being charged for something you had no part in--unless you have video evidence of every moment you had the car. Not worth the headache. I will be sure to add pictures of the supposed "ashes" in the middle console(but as you will see... there is nothing there except the regular car dust/lint/food crumbs).