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    Essential Rides

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    1 year ago

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    Hertz Rent A Car - Embassy Suites Hotel across from the office

    Hertz Rent A Car

    1.8(182 reviews)
    1.4 miDowntown, Southwest Portland

    I came here to give an opinion of an experience but now I just feel like I'm whipping an injured…read moredog after seeing all the other 1 star reviews. We prepaid for a car and (just as happened to others I now see) they had no cars to give. As Seinfeld said... "anyone can TAKE a reservation, the hard part is to HOLD a reservation." Which apparently they can't actually do. We arrived to pick up a car we'd paid for, that car did not exist, day before a holiday, no options whatsoever. I suggested some solutions to the despondent nameless man at the counter, to no avail. I suggested he might not be very good at his job, he seemed to agree. He then picked up his cell phone started talking to someone and then left via the front door leaving us with a hapless young kid who was much friendlier but equally unhelpful. The other man (who would not share his name). Ever returned and I'd like to imagine he had a moment of clarity, stepped out into the cold morning air, sprouted wings and decided he would become a bird and just go do bird things for the rest of his time on earth.

    This was a horrible place to get a rental car I have ever had. The 2 staff were overworked & yet…read morehad a positive attitude. HIRE more people! Shout out to the woman who kept her cool while many people waited...well over an hour.

    Photos
    Hertz Rent A Car - Marks, scratches and chips on the paint at the time of receiving the vehicle from Hertz.

    Marks, scratches and chips on the paint at the time of receiving the vehicle from Hertz.

    Hertz Rent A Car - Just one of the car panels

    Just one of the car panels

    Hertz Rent A Car - Scratches and paint stains at the time of Hertz renting the car.

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    Scratches and paint stains at the time of Hertz renting the car.

    Avis Rent A Car - Car needs an oil change?!

    Avis Rent A Car

    1.8(136 reviews)
    1.5 miDowntown, Southwest Portland

    I've rented from Avis for many years, but this last experience was disappointing. The word…read more"similar" in their car descriptions seems to be used very loosely. I reserved a Toyota Camry, but was given a Hyundai Santa Cruz mini pickup instead. To me, that's not even close to "similar." The Santa Cruz seats four but has a small, uncovered truck bed -- which meant all our luggage had to go inside the cab. That was inconvenient for several reasons: lack of security if we stopped anywhere, rain (which we knew was coming), and the risk of getting our bags dirty. If I wanted a small pickup, I would have reserved one. Ironically, I feel like if I had reserved a Santa Cruz, I probably would've ended up with a Camry! The rental agent seemed stressed and mentioned working long hours, so I didn't complain at the time. But since Avis asked for feedback, here it is -- I wasn't happy. After years of loyalty, I'll be looking at other rental options next time.

    Terrible location. Avoid however possible…read more I recently had a reservation at this location for a pick up at 12 noon on Saturday. When we arrived promptly at noon, we were told that there were no cars available and to "come back AFTER 1pm." So that's what we did - arriving back around 1:30pm. Guess what? The location closes at 1pm and the employee specifically told us to come after their closing time. I called their number, of course no response. I emailed the manager of this location as well and surprise surprise, zero response. Absolutely terrible. Would give zero stars if I could.

    Photos
    Avis Rent A Car - People

    People

    Avis Rent A Car - Crammed into the car because they did not give us a comparable sized car.

    Crammed into the car because they did not give us a comparable sized car.

    Avis Rent A Car - Avis requested I send them more information about my experience, there was no solution offered and further wasted my time.

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    Avis requested I send them more information about my experience, there was no solution offered and further wasted my time.

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.6(148 reviews)
    1.4 miDowntown, Southwest Portland

    Everything with the rental car was smooth but I feel I need to post a WARNING for women:…read more This isn't the best area. They have a giant security robot that roams the block ( completely useless) and one security guard at the drive through ramp. My husband went down the steps into the parking garage to get the car and my daughter and I stayed with all of the luggage. The lobby began to fill up so to be polite my daughter and I headed out front with our luggage to wait and make space for the new people. We were approached by a homeless man that was completely out of his mind loaded. He tried to grab either me, my daughter, or my luggage. As he approached I blocked my daughter and belongings. He kept grabbing at us. He kept telling me " come with me now. Come now! I'll take you places. Girl you come with me" I asked him to leave and he wouldn't. This exchange seemed to go on forever. My daughter was terrified. I glanced at the big security guy and pleaded for help with my eyes. Unfortunately he looked at me and went down the ramp. A man suddenly came around the corner to get into Enterprise for his car he was renting and swooped in to save the day. He started shouting at the man " this is my family! Leave! Get out of here now!" That man was a hero and waited with my daughter and I until my husband came with the car. Ladies: DO NOT UNDER ANY CIRCUMSTANCES leave that lobby while you wait for your vehicle! That security guard will not help you..... he simply a decoration for the building!!!!!! That homeless man eyed us down until the second we turned the corner in our car. It was absolutely terrifying. So much so my daughter begged and pleaded to not return the car to this location and instead drive all the way home. So we paid the fee and drove home.

    Props to the staff at Enterprise for a wonderful experience. I rented a car for almost 2 weeks and…read morenot only did I have a fabby car, I got quite a deal, too! Super easy to rent and return plus the staff were very helpful and kind. I highly recommend this location for a rental!

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Essential Rides - carrental - Updated May 2026

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