Cancel

Open app

Search

Payless Car Rental

1.7 (127 reviews)
Open 6:00 am - 11:00 pm

Payless Car Rental Photos

You might also consider

Recommended Reviews - Payless Car Rental

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

Front seat of rental car A couple pieces of hair.

MSP airport rental Charging me a $250 cleaning fee for a couple pieces of hair on the seat of the car. Renters beware. ( affiliated to Avis and Budget rental cars)

Zero stars. One word: nightmare. On Sunday, Sep. 26th, I rented a car for a mere 6 hours from Payless for a one-way trip from MSP to DSM (dropped off the same time). The reservation was prepaid ($100.96 total). The car smelled like smoke and was not cleaned from previous user. I was ultimately charged $1654.44 (itemizations in image). I asked the agent when I picked up the vehicle what additional costs [if any] I should anticipate at drop off. He reassured me none, so long as I fill the vehicle up with gas. I dropped the car off on time and without issue per the instructions provided on the Payless website. There were zero agents at the location (as expected, as it was outside of normal operating hours), and when I called to ensure there were no further specifications for drop-off, I was sent through a series of electronic prompts to eventually reach a message that there were no agents available to take my call. On Oct. 2nd, I got an email receipt indicating that I was charged for a trip from MSP to Austin, TX... Upon calling Payless frantically (because who has an extra $1500 laying around?), I had to make three separate attempts over the course of an hour and being redirected from department to department. After a 30-minute conversation, I was informed that I was assigned a case number and if I didn't hear from a Payless associate within a week, to just call back and repeat the process again. Nothing is worth the agony of dealing with this place. Please avoid at all costs.

Andrey P.

As a wedding photographer I travel to many different states and rent cars on regular basis. Payless Minneapolis was by far fastest check out I have ever experienced. Usually rental companies take 10-15 minutes per client but when I had 6 people in front of me and it only took 6 minutes to serve them, so that's best I ever seen. They also upgraded my car from full size to premium SUV at no extra charge. Fee was $21 per day. Staff customer service is 3/5 (can be improved) when I was returning this car I was super late to my flight and I asked 2 different workers outside for help and both of them ignored me. But shuttle driver came to rescue and told me to repark my car at return area and told me to leave key inside the car! So huge thank you to Minneapolis shuttle driver (who was formal cop working in drug department). Because of him I made it on time. Very kind gentleman! Overall positive experience! 4 stars because workers outside walked away when I asked for help. If owner reads this TIP invest in employees so they have desire to help customers.

Good thing there was no rain or snow predicted.

See all

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Reduce wait time at counter. I spent over an hour in line on Friday May 16th. Ridiculous!

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Helpful 3
Thanks 0
Love this 3
Oh no 0
Photo of Ren Y.
552
683
8656

11 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Josh N.
97
25
2

9 years ago

Helpful 3
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Andrey P.
93
176
485

9 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Outsourced to budget/avis, so 10 people waiting on 2 tellers. Slow service and rude tellers. Never using them again!

Helpful 0
Thanks 0
Love this 0
Oh no 0

17 years ago

Helpful 17
Thanks 0
Love this 16
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Howie K.
4801
1814
7931

12 years ago

Helpful 3
Thanks 0
Love this 1
Oh no 0

11 years ago

Helpful 3
Thanks 0
Love this 0
Oh no 0

10 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

13 years ago

Helpful 1
Thanks 0
Love this 2
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

8 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0
Photo of Paul W.
1
64
81

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

13 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Horrible phone customer service. His name was Marco and he was rude and worthless. Otherwise I had no problem with them.

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Page 1 of 4

Ask the Community - Payless Car Rental

Review Highlights - Payless Car Rental

Can't say enough good things about Payless at Minneapolis Airport: efficient, friendly, knowledgeable, and very helpful throughout.

Mentioned in 4 reviews

Read more highlights

You might also consider

Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.6(16 reviews)
3.1 mi

The team at this office was so nice and accommodating with our rental while we visited the area…read more Evan help expedite the process and they let us chose from their avail vehicles and ended up with a very nice nissan Rogue. The total price was very reasonable and they even allowed us some flexibility on return time. Thank you.

Horrible rental experience. I spoke with Jimmy a week in advance on specific vehicle types I…read moredesired and was informed to call back of which I did a day prior to my rental drop-off. Enterprise showed up late to the drop off location and with another car that was much smaller than I am able to drive due to my height and back issues. Jimmy acted like because they were busy that permitted him to rent out the vehicle I specifically called and requested. No option was provided for me to make payment to solidify my exact reservation. The branch manager Jake then chimes in on the conversation stating that no specific car make or model could be guaranteed which is completely understandable, but this was never disclosed to me to any capacity by Jimmy beforehand. Enterprise dropped the ball big time and had to call around to other locations to find me a comparable vehicle which took an additional hour plus out of my schedule/travel time of my day. I would think twice and reconsider before renting from this specific location. I am loyal to Enterprise for my rental needs, but not loyal to inconsistencies with business practices in what is conveyed to customers versus what actually is company policy.

Photos
Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

See all

ACE Rent A Car - Laura and Hannah!

ACE Rent A Car

2.9(72 reviews)
0.2 mi

We had a wonderful experience with ACE. From the moment we landed at the MSP airport until we got…read moreback from our 2 day stay everything went smoothly. It was a little tricky finding their ACE desk at the airport in Minneapolis, but once we did, everything was great! Loved the offsite location as the shuttle bus was waiting for us at the airport and after a short trip, we arrived at their super nice base and given a great car! Upon our return back to ACE after our stay in Minneapolis, everyone was so kind and helpful. The bus took us immediately to the departures location at the airport....stress-free! Thank you, ACE, You are Number one to us!

Rent anywhere else! I got suckered in through rentalcars.com who said they were "in terminal" at…read moreMSP but they are actually a 10 minute drive after a 15 minute wait at the airport for their shuttle. I made the reservation weeks ago and selected "Manager's Selection" before I knew it would be snowing when I arrived in April. Upon arrival, they insisted on trying to upcharge me $60+ for an AWD vehicle even though their own website and others were suggesting SUV rentals would be less expensive than what I was originally charged. Most rental car companies would insist on upgrading me after selecting "Manager's Selection" when snow was newly on the forecast and AWD vehicles were on hand. The manager proceeded to argue with me by saying that I could book online but I'd have to wait hours for my new reservation to come through their system! She also consistently lied to me saying that the price online was actually more expensive than what I paid. I eventually booked online elsewhere and saved $100 but had to shuttle back to the airport. Will never rent here again.

Photos
ACE Rent A Car
ACE Rent A Car
ACE Rent A Car

See all

Hertz Rent A Car - Condition of car

Hertz Rent A Car

1.9(14 reviews)
1.4 mi

I received a call from Dorothy at hertz corp who advised State Farm stopped paying for car as of…read more7/4. I advised her the car was dropped off to the repair company on 7/3 as advised by hertz Richfield and was told it was ok by inver grove collision. On 7/8 a charge for 333.12 and a pending charge of 125 showed up on my account. Called 7/9 and spoke to Michael at Richfield hertz location who advised another location picked up the car on 7/8 and charged from 7/4-7/8 in error. He also said that I would get a credit of 55 showing a return on the 4th. Asked him if the $55 was coming off the actual charge or the pending charge and I wanted to confirm the total amount I should have been charged as should only be 20% for 10 days so about 84.48. He said he doesn't have the info on what I'll fully be charged only what I'll be credited and advised I had to call the hertz billing number. He was extremely rude during our transaction.

Used based on my auto insurance recommendation while my vehicle was in the shop. I would've…read morepreferred closer to my residence, but that's irrelevant. I started the reservation through the State Farm app the night before. The next morning when I called store location they had my reservation. I requested a ride from home to Hertz for the rental pick up. The lady said they were short staffed but would work on a solution & I shared my timeline of availability. I got a call from the original lady & another hertz employee confirming they'd pick me up. They delivery on communication, picking me up, and ease of rental pick up & drop off.

Photos
Hertz Rent A Car - Condition of car

Condition of car

Hertz Rent A Car - Condition of car

See all

Condition of car

Alamo Rent A Car

Alamo Rent A Car

3.6(93 reviews)
2.3 mi

Register online for an Alamo membership number. Also check with AARP and AAA to see if they have a…read morebetter rate if not use the Alamo membership number to make your reservation. I picked up my car without having to go to the counter early in the morning in Minneapolis and I just went straight out to the garage. That was a nice touch. I took a video of the outside of the car with my phone, noting any blemishes marks or dings as I didn't want to be charged for them when I brought the car back , I highly recommend using your phone camera to video the car. Then when you return it, you can show them what you took when you were there, renting it. I really appreciate Sean helping me at the gate. He checked my license and my registration number to make sure I have the right kind of car. And he even left the booth to come around to the car to help me connect my Bluetooth with the digital computer system , it wasn't hard. It was just tricky understanding the system in the car. For instance, I would've thought it was connected to the entertainment section, but it was actually through the communication category in the computer system in the car. Upon returning the car, I met up with Tony who was nice and personable asking me questions about my trip instead of just seeing me as another renter. It made me feel at ease that I was in the right place. Driving in was kind of confusing in that garage. It's dark inside the garage and I've never been there before. I showed him my concern since the car was brand new, with the console in the middle between the seats in the front because it seemed like a piece was missing. The car had very low miles, and I'm sure whoever put the car together at the factory forgot the piece. Anyways I showed it to him and he said he would get it taken care of and I wouldn't be charged for it. It was like that when I rented it but I didn't and discover it until I was hundreds of miles away during my trip. I must say I drive a Tacoma pick up in my daily driving, and this car was a lot of fun to drive. It was the smaller version of the larger CX30, and newer and it looked really good on the inside and outside. Classy! The only thing I didn't like about it was it seem like it didn't have a very big gas tank, and I was filling it up often on my trip up to Lake superior to the North Shore and through the town of grand Marais. All in all I was pleased with Alamo, especially the exceptional customer service of Sean at the checkout gate on July 3rd and the very helpful return service with Tony. From Arizona, first time to Minneapolis and renting a car on my own and driving up to Duluth, and then all the way up to grand Maras, on the North Shore of Lake superior, I trusted Alamo and felt like I was in good hands using that car. And that car took very good care of me!

Our initial reserved car was not quite ready when we arrived, and a super cool 2 door mustang was…read moreoffered.We specifically needed a 4 door to accommodate my senior parents. Hugh and Kidus ran off and looked for options. OPTIONS!! We went with "Door #3" as Hugh joked. It was a Porsche! Needless to say, what a treat! Especially for my parents who had never been in one. Thank you, Hugh and Kidus! You were exceptional! Thanks, Alamo!

Photos
Alamo Rent A Car
Alamo Rent A Car
Alamo Rent A Car

See all

Budget - Chipped paint

Budget

1.2(136 reviews)
1.1 mi

Horrible, horrible, HORRIBLE. Negative 10 stars if I could…read more Our flight arrived late afternoon/early evening on a Friday. When we got to the rental car area, Budget/Avis was the only company with a line. There was ONE person working. They know how many rentals there are as we tell them our flight information upon booking. We waited 1.5 hours to get to the counter and receive our car rental information. That is absolutely ridiculous, frustrating and outrageous. We paid the higher price to book a Suburban "or similar" as it specifically said there was more room for luggage. We did not get a suburban or even something similar. It was a cramped Infinity with nowhere near enough room for our luggage. We had to put one on the backseat in between my two adult aged kids and another one on the console in the middle row between me and my mom. (See photos) Gosh I'm getting worked up thinking about our terrible situation. The car had a horrendous, ANNOYING loud sound the entire time we drove it. No expensive luxury car should sound like that. Not to mention, there was a lot of damage and scratches, etc to the car. I was sure to take video and pictures just in case after the fact, they try to say that we did it. NEVER AGAIN will I rent from Budget.

Terrible experience. Miserable. Staff is useless, only focused on up sales, not moving the line…read more Then assigned a car only to wait in another line because it wasn't there.

Photos
Budget - These people will be waiting 2 hours,  this is just past of the line

These people will be waiting 2 hours, this is just past of the line

Budget - Looooong line (notice the other companies have NO line)

Looooong line (notice the other companies have NO line)

Budget - Scratches all over

See all

Scratches all over

Payless Car Rental - carrental - Updated May 2026

Loading...
Loading...
Loading...