The team at this office was so nice and accommodating with our rental while we visited the area. Evan help expedite the process and they let us chose from their avail vehicles and ended up with a very nice nissan Rogue. The total price was very reasonable and they even allowed us some flexibility on return time. Thank you. read more

Horrible rental experience. I spoke with Jimmy a week in advance on specific vehicle types I desired and was informed to call back of which I did a day prior to my rental drop-off. Enterprise showed up late to the drop off location and with another car that was much smaller than I am able to drive due to my height and back issues. Jimmy acted like because they were busy that permitted him to rent out the vehicle I specifically called and requested. No option was provided for me to make payment to solidify my exact reservation. The branch manager Jake then chimes in on the conversation stating that no specific car make or model could be guaranteed which is completely understandable, but this was never disclosed to me to any capacity by Jimmy beforehand. Enterprise dropped the ball big time and had to call around to other locations to find me a comparable vehicle which took an additional hour plus out of my schedule/travel time of my day. I would think twice and reconsider before renting from this specific location. I am loyal to Enterprise for my rental needs, but not loyal to inconsistencies with business practices in what is conveyed to customers versus what actually is company policy. read more

This could easily be a 5 star review because of the service we received from Trevor. He was extremely polite, professional and personable from the moment we walked in the door. We just landed from NJ to celebrate my husband's 40th birthday and had made an online reservation. There were a few ppl ahead of us but Trevor acknowledged us and informed us of everything going on as we waited. We didn't feel neglected at all. It's Saturday and I understand that it's normally busy. Once it was our turn, Trevor showed us a Ford Focus that was ok but not great. Being that I'm almost 6 ft. It was a little cramped. I asked about a Nissan Sentra that had just come in and Trevor got it all ready for us! The experience was very pleasant and I'm happy to be an enterprise plus customer! THANKS TREVOR YOU ROCK!!! The only reading I gave 4 instead of 5 stars is because we couldn't get picked up from our hotel which was only 9 minutes away. It was Saturday, so knowing how busy it gets, management should plan for these things especially for out of town guests. read more

After my car was smashed in by a drunk driver, my life became a nightmare of phone calls, insurance negotiations, collision shops, and dealerships. The team at Enterprise were the only people who actually made this process EASIER for me. From the moment I stepped in the door, Andre and LaTasha were completely committed to helping and making sure that I felt taken care of. I have never, ever experienced this level of service at a rental car location - they were both simply amazing. Imagine every negative stereotype you have about rental car company employees and flip that on its head - they are the absolute best. If you need a rental car in the Twin Cities, you should 100% seek out the Bloomington Enterprise. read more

Worst service I've ever had at any rental car franchise the the woman acted completely unconcerned about our plight. I had a temporary credit card from my bank without my name on it My daughter who is a flight attendant had all her crew badges and she would not accept our debit card even with a $500 deposit she insisted on a credit card and left us stranded out in the middle of nowhere. Not caring to look up my past perfect Enterprise rental history for the last 20 years period rude trailer park attitude with trailer park Style read more

They are very helpful and out going and definitely coming back hear Charlie was a great help and very professional and did a great job plus super polite 5 STARS to you Charlie job well done! read more

I needed a vehicle because my car was being repaired. Asked for an auto start. Should have specified "one that works"! Plus I had up upgraded vehicle! About a week later I returned it but left my prescription sunglasses in it. It was already out; an employee had the vehicle for 4 days! Ok whatever, just wanted my glasses. They NEVER called me although I requested it every day; because that's how may times I had to call. Finally the car is back and my sunglasses retrieved. They threw them in a junk drawer of CRAP! My only good fortune is they didn't get scratched. But the employee did say Thank you! Snarky! Seriously go to where they appreciate your money. Or at least your insurance! read more

I went through this this Enterprise because the insurance dealer of the other driver who hit me recommended them, it was convenient to drop my car off for repairs with ABRA and enterprise is connected, so I was able to drop the car off and drive off with a rental, although I had a very good experience with ABRA body shop, who fix my car, I was disappointed with the service I was given by Enterprise car rental They had a vehicle out for me which was a 2015 Toyota Camry and is very nice car to drive, nice gas millage, smooth ride, but honestly it was the most Filthiest car I've ever drove in, Seriously! Look like someone had a nice long road trip in it and they didn't clean it before they rented it to me. I was sure to take many pictures of how nasty the vehicle was, First off it didn't have any floor mats and look like there is a hole forming in the carpet on the driver's side. Secondly when I lifted the thing where you lay your phone and glasses between the center consoled and the cup holder, I was so grossed out, not even sure what was under there but shows nobody took the initiative to wipe it clean! I guess I should have done a look over of the inside of the car before pulling off, but was on lunch break and didn't have time. So with all that being said, if I was renting a vehicle with my own hard earned money, I definitely wouldn't rent or recommend a vehicle from this Enterprise, Super Disappointed! Did not meet up to my expectations. OAN~ While picking up my car from Abra I told them about how nasty the vehicle was and pointed out all the problem spots, they relayed the message to the Enterprise rep at that location, I got a call back where he apologized for the maintenance of the vehicle and said that he would put a $20.00 credit under my name for the gas I replaced when I returned the vehicle, but like I told him, I wouldn't spend my hard earned money renting a vehicle from them with the experience I've had! read more

See all

By far, this has been the best car rental experience I've ever had, and over the last three years, I've had almost monthly experience. Just to be clear, I do place all my rental car reservations through Costco, not directly with the companies.   I reserved a minivan about a month and a half prior to my travel with Budget. On the day I was to pick up the van, I called to see if I could get it a few hours early, as I wasn't going to be able to pick it up right after work as scheduled. Budget had reduced their hours to close early due to Covid-19. While I called the local office, no one answered, and I was routed to their national call center. The woman I spoke with was not able to accommodate that modification to my rental. That was surprising, as the van was at the location already.   I went out on Costco's travel site and did a quick search. Lo and behold, Enterprise not only had availability at the time I needed, but they also were $26 cheaper than my Budget reservation. I quickly called Enterprise to ensure that they really DID have a minivan (I've been burned in the past by Avis, where upon arrival, the car I'd reserved wasn't available, and after waiting TWO HOURS, I was stuck with a gas-guzzling huge pickup truck. But that's another story.) I spoke with Connor, who told me they had a Dodge Caravan. I was a little extra and asked if there were any other brands, as I preferred Toyota. He said he didn't have one, but that he'd do a search for it at the other locations. That seemed excessive, so I told him he didn't need to trouble himself with that. He said, "That's ok, I'll look anyway, and hopefully we'll have something else when you get here." Mind you, I was looking to pick up the van in two hours. That offer was just way above and beyond what I had expected! So, I cancelled the Budget reservation and made one with Enterprise.   Within five minutes of completing my reservation online, I received a call back from Connor at the Bloomington location. He wanted to let me know that the Burnsville location was closed (also due to Covid-19), and he could switch my reservation to either Bloomington or Apple Valley, whichever was most convenient. I picked the Apple Valley location, and he transferred the reservation.   Within another 15-20 minutes, I received a call from Dominic in Apple Valley. He said he'd spoken with Connor, and apologized that he only had a Dodge. I told him that was fine, that the important thing was that it was a minivan. I couldn't believe they were taking my desire for a certain brand so seriously! Even I knew I was being high maintenance. He then proceeded to tell me that they didn't have it on their lot, and had to go get it from their overflow lot in Burnsville. Would it be ok if they just dropped it off at my house instead of me driving to Apple Valley to pick it up? I was floored. I know their slogan is, "We'll pick you up!" but I wasn't expecting THAT sort of service.   About an hour later, here came the minivan. Cameron got out, was super polite and all smiles. Because of everything going on with the Covid-19 pandemic, he kept his distance and wore gloves. He helped me look over the van (I'm short and couldn't see the roof.) and then demonstrated how to stow the seats in the back. He knew exactly how much gas it had, and how many miles. He was completely professional and friendly, just like Connor and Dominic. He chatted with me for a few minutes, then hopped into the waiting truck and rode off.   While I'm not trying to imply anything negative about Budget with this review, the experience I had this morning with Enterprise was just so stellar that it makes Budget look bad by comparison. That is not my intention, but I can't help noticing the differences in customer service. And Enterprise was even less expensive! The politeness, professionalism, accommodation, and friendly attitudes by Connor, Dominic, and Cameron inspired me to write this review. read more

Rented a mini van from this location to take on a trip to Kentucky. The staff was excellent. The vehicle was ready when I arrived, clean, filled with gas and before I departed the parking lot they made sure I had everything I needed. When I returned the vehicle I received the same quick service in checking out. I will definitely use them again. read more

Car was there and ready to go. They even gave us a free upgrade because our class was all sold out! Everyone was kind and friendly.

This location always keeps me informed when my car will be ready. Staff is very knowledgeable and friendly. I have used them for my last 8+ car rentals and they are conveniently located. They never over-promise and always over-achieve. read more

Extremely helpful. The employees here far exceed the useless people at the Wayzata location. Logan deserves a promotion right now. The Wayzata location is the absolute worst. read more

I had been having terrible luck dealing with another enterprise location and called and came to the Bloomington location and had beautiful fast and friendly service. Best experience I've ever had at an enterprise. Will definitely come back to this location even tho it is further from my house. Great employees here. Thank you! read more

Very poor customer service. Very little concern with my time. Didn't go through what vehicles where available and then they provided one that didnt fit my needs. Poor poor poor customer service. The manager had a smirk on his face when i left even though he clearly knew i was upset. I would never set foot inside of this dump of a building again let alone stand to have another encounter with such a poor service associate and he was the manager. read more

This was my second rental in a few short weeks with Enterprise and will not be my last!! We did have some issues with the last vehicle we rented but the branch manager definitely made it right!! read more