We had a wonderful experience with ACE. From the moment we landed at the MSP airport until we got…read moreback from our 2 day stay everything went smoothly. It was a little tricky finding their ACE desk at the airport in Minneapolis, but once we did, everything was great! Loved the offsite location as the shuttle bus was waiting for us at the airport and after a short trip, we arrived at their super nice base and given a great car! Upon our return back to ACE after our stay in Minneapolis, everyone was so kind and helpful. The bus took us immediately to the departures location at the airport....stress-free! Thank you, ACE, You are Number one to us!

Rent anywhere else! I got suckered in through rentalcars.com who said they were "in terminal" at…read moreMSP but they are actually a 10 minute drive after a 15 minute wait at the airport for their shuttle. I made the reservation weeks ago and selected "Manager's Selection" before I knew it would be snowing when I arrived in April. Upon arrival, they insisted on trying to upcharge me $60+ for an AWD vehicle even though their own website and others were suggesting SUV rentals would be less expensive than what I was originally charged. Most rental car companies would insist on upgrading me after selecting "Manager's Selection" when snow was newly on the forecast and AWD vehicles were on hand. The manager proceeded to argue with me by saying that I could book online but I'd have to wait hours for my new reservation to come through their system! She also consistently lied to me saying that the price online was actually more expensive than what I paid. I eventually booked online elsewhere and saved $100 but had to shuttle back to the airport. Will never rent here again.

I received a call from Dorothy at hertz corp who advised State Farm stopped paying for car as of…read more7/4. I advised her the car was dropped off to the repair company on 7/3 as advised by hertz Richfield and was told it was ok by inver grove collision. On 7/8 a charge for 333.12 and a pending charge of 125 showed up on my account. Called 7/9 and spoke to Michael at Richfield hertz location who advised another location picked up the car on 7/8 and charged from 7/4-7/8 in error. He also said that I would get a credit of 55 showing a return on the 4th. Asked him if the $55 was coming off the actual charge or the pending charge and I wanted to confirm the total amount I should have been charged as should only be 20% for 10 days so about 84.48. He said he doesn't have the info on what I'll fully be charged only what I'll be credited and advised I had to call the hertz billing number. He was extremely rude during our transaction.

Used based on my auto insurance recommendation while my vehicle was in the shop. I would've…read morepreferred closer to my residence, but that's irrelevant. I started the reservation through the State Farm app the night before. The next morning when I called store location they had my reservation. I requested a ride from home to Hertz for the rental pick up. The lady said they were short staffed but would work on a solution & I shared my timeline of availability. I got a call from the original lady & another hertz employee confirming they'd pick me up. They delivery on communication, picking me up, and ease of rental pick up & drop off.

I was able to change my reserved vehicle due to the weather conditions. The vehicle was clean and…read morein great condition the customer service was outstanding for pickup and drop-off. I would rent a vehicle from here again.

I wouldn't go here if I were you, the front desk guy(he's worked there for the last 4 years as far…read moreas I know) is always a rude individual. I used to drive box trucks for a career & when my box truck was in the shop getting serviced, it was always horrible service. It's like he gets off on being a dick. And I have gotten fed up when I just recently when there cause it's super close to me & I needed a rental car from Avis & I had a coupon code from work and this assclown hassles me saying he can't rent me the car with that coupon unless I show him my work Id. Who tf are you to force me to present my work identification. Sounds like a real depressed guy. Prob has to pay alimony to his ex wife & his kids don't want to be in his life cause why always be mean and cruel & powertrip & mess up my day? But Thank god I went to a different Avis and saw my favourite worker that I always usually do business with DO NOT GO HERE AND FIND A DIFFERENT LOCATION TO DO BUSINESS WITH

On a Friday, around 11 am, the Sixt counter had no queue. No complaint as a couple of the other…read morerental counters had long lines. I reserved a Mercedes C class (or similar as stated). it was "similar" this time as they didn't have a Mercedes. BMW 3 series was available with only one choice for colors. I would've loved anything but white. I usually get a free upgrade offer but this time all the upgrades were paid only-I took a pass and stuck with the Bimmer. Service was friendly and quick. Car was in good condition with lower miles. Pick up of the car was seamless and fast with easy exit from the garage. More inventory and free upgrade given they didn't have the Mercedes would have been good.

Had a great experience AT FIRST..they upgraded me for free and customer service was very nice…read more About a month after my trip I received a damage bill for $650 for a scrape on the rim. I know for sure I was not the one to cause the damage, but had no way to prove it. Either way $650 is ridiculous to fix a rim. I sent it through insurance and still had to pay $225 out of pocket for their admin fees. For sure won't rent here again womp womp 0/10 If you read this review and still decide to rent from them...take photos of the car once you rent it! Would've saved me a lot.

I've used Enterprise a lot in Texas, so it was nice to have that same experience here. First time…read moreat this location and the service was great - friendly, smooth, and easy all around.

I'm glad I came here after reading the mostly positive reviews. Check in / out was a breeze. My…read morerental car was very clean. The employees were all very friendly and polite.

Car wasn't clean when I picked it up, and I had a fraudulent charge from them for refueling a few…read moredays after I returned the car full. Customer service was rude, refused to look into it, and hung up on me. Luckily got the charge reversed by my credit card company.

5 STARS JUST TO GET YOUR ATTENTION ...MARKED UP ALMOST DOUBLE when they sent final invoice…read more Customer service was even worse. The guy barely spoke English, was unprofessional and rude. Then proceeds to tell me they will get back with me in 7-10 business days by email...

The team at this office was so nice and accommodating with our rental while we visited the area…read more Evan help expedite the process and they let us chose from their avail vehicles and ended up with a very nice nissan Rogue. The total price was very reasonable and they even allowed us some flexibility on return time. Thank you.

Horrible rental experience. I spoke with Jimmy a week in advance on specific vehicle types I…read moredesired and was informed to call back of which I did a day prior to my rental drop-off. Enterprise showed up late to the drop off location and with another car that was much smaller than I am able to drive due to my height and back issues. Jimmy acted like because they were busy that permitted him to rent out the vehicle I specifically called and requested. No option was provided for me to make payment to solidify my exact reservation. The branch manager Jake then chimes in on the conversation stating that no specific car make or model could be guaranteed which is completely understandable, but this was never disclosed to me to any capacity by Jimmy beforehand. Enterprise dropped the ball big time and had to call around to other locations to find me a comparable vehicle which took an additional hour plus out of my schedule/travel time of my day. I would think twice and reconsider before renting from this specific location. I am loyal to Enterprise for my rental needs, but not loyal to inconsistencies with business practices in what is conveyed to customers versus what actually is company policy.