Pretty sad that I have to leave this review, but I did try to be patient and see if the business…read morewould get back to prospective customers. (I thought since the reviews were perfect, they might come thru... but instead... nada!) We were considering giving them a pet sitting job for over a month in length. But unfortunately they can't be reached via the phone. I left a vm and waited an entire week and got no call back. Backstory: Ironically I believe there's someone named Shauna who operates the website and Yelp(and does a prompt job responding), but John the caretaker is the one who's phone number is associated with the biz, and he is unable to be reached to line up appointments!! (I contacted them a year or two ago when we were considering using them. We didn't end up needing them, but when we tried them last week when we finally did, John did not decide to call us back.) I'm glad others have good experiences. But that was not ours. ‍

First off, I'd like to say that the thought of leaving our pets at home while we went on vacation…read morewas extremely stressful. But once we met John and Shauna, the owners, we quickly realized our fur babies were in the best hands possible. They were not only warm and welcoming but also incredibly professional. If you're a pet owner looking for a true 10-out-of-10 service, this is the company. Our pet sitter, Karen, was nothing short of amazing--so loving, so attentive, and so patient with our very needy black cat, Jax. She didn't just stop by; she stayed, hung out, and genuinely spent time with him. And even though our gray cat, Dolce, didn't come out very much, she was just as incredible in caring for her and making sure she felt safe and comfortable. Wow... just wow! We were floored by her love for animals. THANK YOU SO MUCH for taking such great care of the fur babies we love dearly. I would recommend this company to absolutely anyone. And honestly, anyone leaving anything less than a five-star review? Shame on you! These people love animals and treat your pets as if they were their own. Amazing, amazing, amazing! You'll always be our go-to whenever my wife and I take a vacation.

While I haven't personally needed pet sitting services myself, I have had the pleasure of watching…read moreKathy with animals over the years. And I can confidently say that Pawsitively Reliable Pet Service lives up to its name. The care, patience and genuinel love shown for every animal is very apparent. If I ever needed a pet sitter, there is no one I'd trust more. Anyone who chooses this service is in excellent hands. Vicki W.

Kathy took exceptional care of my cats Bo and Snowball last year while I was out of state for a…read moremonth. Bo is typically shy and hides in the closet but he took to her, left the closet and regularly interacted with her. She went out of her way to spend quality time with them daily. Her communication is excellent and she provided daily updates with pictures. Bo got sick while I was away, she took him to the vet and called me so I could speak with the vet for the entirety of the visit and know exactly what was going on. Afterwards she spent additional time with him daily to make sure he was improving and doing well. He doesn't like taking medication and she immediately took the initiative to buy meat to ensure he took the full course of his medication. Kathy was the only one I trusted to take care of my cats in my absence and she is still the only one I'd trust. A 5 star review doesn't give justice for everything she did and if I could I'd rate her higher.

Eugenia and Lyla give us peace of mind knowing our girls, Ginger and Wasabi, will be given…read moretop-notch, loving care in our own home when needed. They take anxieties away and everything has been wonderful each time we've used them. They send updates and pictures daily, too. Horses, goats, pigs, cats, hamsters, birds? Call Eugenia and Secure Home & Pet Sitting. They ease my anxiety and stress of leaving my girls. Thank you.

Finally a top notch pet and house sitter service to fill a…read moregreat void in professional pet care. There is no longer a need to search the Phoenix and Tucson areas. Many pet owners are forced to use expensive boarding facilities. I have 2 senior dogs that deserve the best. With pet sitting in your own home, I know my "boys" will have the safety and security of familiar surroundings. Eugenia is blazing a new trail for pet care. She is knowledgeable, precise and professional. Her attention to detail makes it easy for even the most anxious pet parent to relax and have a good time. Without any reservations, I highly recommend Eugenia and her team to provide quality and loving care to your best friend.

Cheryl is absolutely one-of-a-kind and was fantastic while looking after my cat, Biscuit, while my…read morehusband and I were away for 2 weeks on our honeymoon. She visited ahead of time to meet our cat and assuaged all of our fears within a few seconds. Our cat has a really hard time trusting humans who are not my husband and myself. She is friendly enough when first greeting someone, but she will not let other people pick her up or come running up to them until trust is built. Not with Cheryl. Cheryl is one of those people who really has a special connection with animals. I was amazed at how quickly Biscuit just came up to her and let Cheryl get close and asked for affection from her. The entire time we were away Cheryl sent us updates every day, with pictures. It really helped me feel better about leaving her alone. Cheryl would even do little things like turn the fan off in a certain room so the cat could get warmer (As she thought it would be more comfortable for her). And she asked to put on some ambient noise for the cat so that it wasn't so quiet in the time between visits. She even sat down with Biscuit and enjoyed her lunches with our cat while visiting, sometimes watching videos of birds with her to get biscuit interested. :) Working with Cheryl was easy, and honestly the best person we could have possibly wound up with. We lucked out finding her I think... I mean sure Rover has options, but none of the sitters seem to focus on cats (solely or primarily). It was important to us that we found someone who could give Biscuit her pills. We did not expect to find someone who could give our cat her pills, and who would gain her trust in such a short period of time. We love Cheryl and are forever grateful for her having looked after our cat during our honeymoon. If she weren't volunteering in Colorado over the next few months, I'd have her look after Biscuit again! Thank you so much Cheryl, from the bottom of our hearts (K, Sean and Biscuit).

At first, I was unsure about an in-home pet sitting service. It's a very trusting concept to give a…read moreperson your keys and have them in your house while you are away; Needless to say, a naturally uneasy feeling for a stranger to be doing it. I approached my search wearily and was careful who I chose to drop in to check on my animals while away on a trip. As I inquired with Cheryl about using her services, she was very warm & friendly. She was approachable with questions, and was an excellent communicator. After our initial conversation about dates and services needed, She scheduled a meet-up with me and my wife at home before we booked anything with her so she could get to know our animals, and communicate with us first-hand about exactly what we needed from her. The meet-up was important, as we got to know each other and I got a feel for her background. She is a semi-retired professional and has decades worth of experience with ALL KINDS of animals. As we gave her a tour and explained exactly what we needed, she took a copious amount of detailed notes: referencing where everything was located, what exact steps were required to feed/water/ clean, areas to avoid in the house, off limit areas for the animals, and even which exact key words served our animals for commands or companionship. While we were away, Cheryl helped clean, feed, water, and spend time with our 2 cats and crested gecko. Every time she came in, she took pictures or videos to keep us updated on how they're doing that day. It was nice to see her interacting with our lonely fur & scale babies and our our minds were out at at ease that they were in good hands. She also helped bring our mail in and make sure things were tidy around the house, assisting with messes the animals may have caused. Recently over Christmas, we had severe winter storm Elliot slam into a majority of the country. Because of this, thousands and thousands of flights were completely cancelled. My flight back home to AZ from CA was no exemption. After reaching out to Cheryl and explaining the last minute situation, she was easily able to fit checking-in on my house and was VERY accommodating! Of all the stresses of being stranded away from home, not exactly sure how long of a wait to get back home, she was such a huge blessing for me to at least not to have to worry about my animals! Cheryl is the exact kind of friendly person you want to have in your house, loving your animals while you are away. She is very people savvy, animal savvy, smart, well organized, and most of all dependable!

Short version: Excellent, would use again!…read more Long version: I have never used pet boarding before, I was always able to rope a family member into taking care of our dog. This time, though, we have a rambunctious 5 mo. old puppy who is just too much for my mother-in-law. I did some research and found Heartstrings on Yelp with great reviews. I took a tour of the facility and was very pleased with the cleanliness and the staff. I liked the fact that the boarded dogs were given time in the play yard (supervised) every day and that they posted the dog pictures on Facebook. Our rambunctious puppy is also very fearful and nervous around new people and situations. I was worried how she would do. I called the resort a couple days into her stay and they said she was shy at first but had started to come out of her shell and was enjoying her time with the other dogs. One thing I really appreciate is they understood that our pup was shy and they worked to put her with other dogs who were well suited for her temperament so she didn't get traumatized by the other dogs. I would definitely use Heartstrings again for boarding and we will also be using their daycare services as well.

I've boarded my pup at HeartStrings and they are great. The humans really like their work and the…read moredogs show their love in kind Good Safe and Playtime too

I can't say enough good things about Lindsey!…read more We recently brought home a rescue that I knew would be challenging but had no idea how hard she would be. She was food aggressive, she was aggressive with our family - bit all of us at least once - attacked our other two dogs and literally went to the bathroom wherever she preferred. I'm not one to give up on dogs but knew that if we kept her we needed help! We decided that if we were going to work with one of our dogs - we'd also work with our other naughty dog to retrain him of his bad habits. IN THE FIRST SESSION we saw significant changes in their behavior! She is so knowledgeable, so professional, and she got my kids involved so they know what to do! We just finished our last session and I'm so grateful to her for all of the tools she's given our family to help our dogs be the best behaved versions of themselves! We still have our homework, and they still have a ways to go but this experience has been so amazing! Thank you girl, love ya!!!

Lindsey is the real deal and you'll be hardpressed to find a better training and sitting service in…read morethe Chandler area. We moved away earlier this year and were so SO bummed to leave such a great training and caretaking provider. All of her team is prepared to deal with difficult dogs and help reinforce good behavior, so all of our lunchtime visits included built-in training for our little pups. The team also sent photo updates and left detailed report cards every single day without fail. Lindsey herself is such a boss when it comes to training and is so so patient and welcoming. All of her own dogs are super patient too and were incorporated into the training sessions to help our little pups get used to being around other dogs. We (pups included) miss Lindsey and TLDSH tremendously!