Could've been a great trainer, but we never got the privilege of actually having an in-person…read moreappointment.
I scheduled an initial Zoom meeting in October 2020 but had to reschedule due to being exposed to COVID and needing to quarantine and get tested. She was very understanding, and we rescheduled for December, and then she messaged me the day of our appointment that she had a minor emergency and needed to reschedule. Of course, this is understandable.
We had our Zoom meeting the first week of December, and it went well! She said she would email me some documents THAT NIGHT on what I could get started on working with my dog, and then we could have an in-person appointment in January! She also said to contact her whenever with any questions- which turned out to be an empty statement, if you were the kind of person looking for a response when you contact someone.
Unfortunately, I had to bother her several times as I never received the documents, and I finally did- a full month later, in January. I understand that she was on vacation, but still, an entire month of waiting for some PDFs?
Due to an incident with our dogs, I had to ask if she would be willing to work with two dogs instead of one and wanted to make certain our appointment would still stand. I called her office, tried to text her, and received no response until she texted me that she had an open "phone call appointment" for a week later. I tried to explain the situation over text, and said that if she wasn't willing to work with both, I would totally understand, and we could look for a new trainer for both dogs. I received a response of "If that's what you think is best." I was taken aback by this and reiterated that if she was willing, I would really like to keep working with her. She then said she could, and I asked again for the PDFs she never sent, and I received them that night.
We set an appointment for the last week of January, and I was looking forward to it because our home situation had become very complicated with our dogs being in a tiff. I had been working on the commands in the PDF and was seeing an improvement in my dog. We waited for about a month for our appointment.
At 6 am the day before our appointment, I get an automated email from her site saying our session has been cancelled, and I need to reschedule. I texted her, asking if this was a mistake and that I was confused, and if something had happened. I received no response, so I messaged her via the site, asking if she was no longer available for our session. She replied with "Yes, I'm no longer available" with no further explanation. I asked if she had a different time that day, because her next appointment on the site was weeks later, and we waited a month for our appointment. I said if not, we really couldn't wait all over again, and I would like to ask for a refund. I received no response.
Today, I got an automated email from the site saying I will have my refund in up to 10 days. I feel as if I wasted both my time waiting for an appointment and my money on our initial session. Sure, she could be a great trainer, if you actually can get ahold of her, and she seemed nice enough when we met over Zoom, but unfortunately, I wouldn't waste your time or money.
